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December 2023 by J Lucas
Absolute WORST service I’ve ever received at a UPS store. Unprofessional. No customer service skills. Motioning for customers to hurry up. Whatever change over happened at this store a few months ago was not a good one. Will take my business elsewhere.
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November 2023 by Melissa M
My favorite UPS store!!! The girls and guys in there are amazing, so nice and helpful. Highly recommend this store out of all the ones near by.
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November 2023 by Rita Ricci
I have always had an great experience, the employees are all helpful, and quick to assist. Paramount customer service. Customer since 2001.
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November 2023 by Jay Huncho
This UPS is amazing the staff is always ready to help. Never had a bad experience with the staff.
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November 2023 by Simone Alexis
This place is a Splendiferous store to come to! 10/10 recommend! Amzing environment everytime iwalk through the door, Greeted as soon as i walk through the door
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October 2023 by Nora B.
I needed a package overnighted on a Friday for Saturday delivery. It was a product that I was showing at a convention the following Monday. I went into this store and asked them to ship overnight for Saturday delivery. They assured me multiple times overnight savings would get it there. I confirmed that answer with two of their employees. Product didn't get there until Monday afternoon and wasn't presented at the convention. Cost me a lot of possible revenue. When I brought this to their attention after the fact, of course, they don't own the error (manager Toko). This store tries to upcharge on everything. For instance, if your transaction involves an email, they charge an extra dollar for Wi-Fi use. If the package is 9x9, they add an inch to the cost. Worst customer service.
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October 2023 by Cindy M.
This has to be the friendliest UPS store in the country! The customer service is always 100% top notch. I highly recommend supporting this local business
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September 2023 by teshia lundberg
Samone and her coworker are amazing and extremely helpful. I visited the store this morning and would definitely return. It’s so nice to walk into an establishment and be greeted with respect. Thank you Venice UPS on Mercado dr. Especially Samone
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June 2023 by Vivian E.
The people who work here are industrious and very knowledgeable and helpful. They know the answers to your questions and are friendly. This is the place if you are having indecision or a problem.
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May 2023 by Joseph Garwood
Came in to drop off a few packages and was greeted the moment i walked in and helped by (Samone) (sp?). She was quick to smile and extremely helpful). I was in and out in a tenth of the time expected and couldn’t ask for a better customer experience.
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April 2023 by Ri Sol
TRUTH. In & out at peak hour in under 12 minutes to get a mailbox. Staff here is efficient with purpose. If you come here unprepared and uninformed, you are the problem. The KARENS complaining everywhere need a life.
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March 2023 by Amber Davis
I custom made a birthday gift for my mom and needed to send it to the other side of the country. The gift had some delicate pieces on it and being handcrafted it's irreplaceable. This store packaged the gift perfectly! Not a piece was out of place when it got to Montana. I am very pleased and will absolutely use this store again for my shipping needs!
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March 2023 by seth winter
Extremely expensive and no guarantee item is delivered as suggested. My package was 3 days late and they didn’t seem to care at all. Use the post office and save a fortune. I paid $34 for 5 day delivery. Ripped off.
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March 2023 by Seth W.
paid an exorbitant amount for 2 day shipping of an envelope ($34+) and the delivery took 5 days. they charge a massive premium for service and don't guarantee anything. use the post office as you're likely much better off!
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January 2023 by Ken Wiess
Walked in with a return package and was greeted by two teenagers. As my wife and I are approaching the counter, one looks us up and down and says to the other “I bet they don’t have a label”. As we got closer, the one teen asks “do you have a label on that”, “no” I replied, I have the UPS digital bar code for scanning - it’s a return. The other kid then starts laughing and said “knew it!”. Then continued to make fun of us for essentially being inadequate by their standards and not having a pre-printed label?My wife spoke up and said that they were being rude and to keep their comments to theirselves. They then began to backtrack and didn’t have much to say after that.I always ship with a prepaid bar code, it’s never been a problem in the past. It’s one of the few ways you can ship with UPS.Apparently at this store, the customer is a problem if you use UPS’s digital bar codes that are sent for returns and don’t have the label pre-printed.Trash store with even trashier employees.
