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February 2024 by Samuel Olson
Mary was very helpful and deserves a raise in pay and promotion to manager
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February 2024 by Irina Ivanova
Thanks to employee Keith C for his attention to customers, responsiveness and professional work!
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December 2023 by D Michele Flynn
Happy to post a review to share a review about Brandon at this location. Brandon was excellent from beginning to end of our experience with him. Unlike many of the stores, salespeople, etc Brandon was knowledgeable, pleasant, and took care of all of our needs in switching to T Mobile service.Currently T-Mobile is advertising specials and Brandon helped us navigate all of the discounts and connecting our devices to T Mobile effortlessly. 10 Stars for Brandon!
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November 2023 by Marlene Fogelberg
In spite of numerous calls to T-Mobile Corporate Customer Service, it wasn't until we worked with Mary out of this location that our issues were pleasantly and successfully resolved. Her experience and attitude is a great asset to the Venice T-Mobile team.
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November 2023 by bernd
We bought a pre-paid SIM card, they made it working on our smartphone without any problem. Since then we are connected to the world without limits. Many thanks
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October 2023 by John Luca
Had an emergency and I did not have a charge on my phone to call the office, cab or even the wife. Went to T-Mobile because they must have a charger to help me call. Nope. Manager said your not a customer so I can’t help you but we do sell chargers. If this is what you call customer service, I plan never to be a customer.
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September 2023 by Jeff W.
The service here is so slow, and it takes like 45 minutes to even be acknowledged. They have like 4 chairs so your stuck standing the whole time. The customer service here is awful. Good luck.... You'll be here for hours. This person next to me was here for 5 hours and the other person next to me was here 8 hours. That's crazy. Don't go here.
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July 2023 by Hennry Hys
I just walked in and was taken care of. Business was done in a matter of minutes and i will keep an eye out for future pormotions. The Magenta plans are too good to pass up. I highly recommend them.
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July 2023 by J Landa
RYAN at T-Mobile @ 4175 Tamiami Trail in Venice FL, was able to solve a delicate problem with my iPhone 11 which previously stumped 5 other T-mobile associates, in Wisconsin and Florida. He noticed a detail in my company's plan that did not look right. Although he was told by colleagues and supervisors that it was likely nothing, he persevered and pursued the matter, escalating it to higher T-Mobile help desks. His hunch was absolutely spot on! My phone works again! Thank you Ryan! Keep up the good work!!
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July 2023 by Angie Lange
Went in memorial weekend. Sales guy told me one thing, my bill & 611 told me another. It took over an hour try an fix my account with 611 ( customer service). I understand they are paid by commission but it doesn't mean they should take advantage of the customers ! I'm stuck with a new phone & watch an $150 extra a month. Not what i agreed to instore ! I cannot return anything !!!!
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May 2023 by Yunior Anido
Very grateful for the service of this team, very attentive and super nice. I recovered my old number, thanks to them and mainly to Danny, who is super intelligent and attentive to help in whatever way he can... very grateful to Danny ?
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May 2023 by Christopher Mankovich
I had a great customer service experience at my local T Mobile location. The staff is friendly and knowledgeable. They addressed my concerns up my satisfaction.
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May 2023 by Dan Lowery
Mya and Harley worked very hard to get my phone working on sprint, when it didn't they got me switched over to T-Mobile and got me a brand new GALAXY S23. Much better help than 611?
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May 2023 by jan mitchell
Excellent customer service. Brandon was very kind and patient as my new phone purchase became quite challenging. Everything turned out well!
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March 2023 by Brie Shoemaker
Harley and Connor are super helpful. Connor educated me on pricing and Harley got me squared away when I completely messed up my eSim setup this weekend. I’m grateful I visited here first got a shiny new iPhone 14 Pro Max and a decent value for my trade in on my 12. Very pleased and will be back.
