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November 2023 by Grace Ann Whitley
The manager, Tim, listened to my concerns about existing cheap overly long aluminum tire stem extensions that result in flat tires. He came up with a great solution for my RV. My neighbors, especially a part time neighbor who owns a tire company up north, was very complimentary of the results. I felt well cared for and confident about long distance travel. I highly recommend JSN.I was so pleased with previous car service that I had Danny improve the steering stabilization system and air suspension to the rear suspension system on my RV. Also, Chad has been wonderful to communicate estimates a advice.Services: Tires
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November 2023 by Debbie Sidell
I would recommend not allowing theservice technician to walk out to the car to drive it with a cigarette in his hand. Very unprofessional and unpleasant. When I asked him if he was going to get in my car smelling like a cigarette, he rolled his eyes at me. They did send someone else out to drive my car, but it was still quite baffling. I would like to say good things about them but they wanted to charge me another $65 for three windshield wipers. I really need to find another place for an oil change.p
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November 2023 by Michael Drew
I brought my F-150 in for an oil change. I appreciated them getting me in quickly without an appointment, however, I was there for over two hours for a standard oil change. Before they gave my car back they came to me with an estimate for over $1,600 for suggested repairs. The estimate included a variety of repairs one being a new battery. I questioned the problem with the battery and they said it tested low - or some other verbiage related to needing a new battery. Later that day I went to a local auto parts store, they tested my battery, and the shop attended said my battery tested good and I don't need to replace it. I also noticed an oil leak in my driveway after my oil change. I called and questioned JSN and they said it was because my turbo's air intake hose is leaking. My truck wasn't leaking oil prior to the oil change.Update 11/14/23. Thank you for your response. However, you are mistaken. There was a crack or opening of some kind in my air intake line which goes to my driver side turbo charger - this crack did have sludge which was showed to me but no informed me of an oil leak nor did I witness any sludge leaking on my driveway - but I did notice an oil leak.Afterwards I brought my vehicle to another shop and they informed me my oil pan bolt cracked and that was the reason why I had an oil leak after bringing my truck into JSN.Additionally, starting two days ago, I noticed a griding sound coming from my rear rotors. I inspected my rotors and noticed griding on my rear passenger rotor. Yesterday, I called JSN and asked if they inspected my breaks during my oil change. When I called they said their tech noted 8 MM left on my break pads. This obviously wasn't correct and because they didn't do their job I'm replacing perfectly good rotos.I'm reducing my review from 2 to 1 star. Pit Stop was a good shop but in my opinion they sold out to incompetent people.
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November 2023 by Andrew Scolaro
Extremely friendly, very quick and attentive service. Finally the cost of maintenance on my vehicle was far lower than I expected. If you need fair honest service in a fair time frame, start and end your search with JNS Venice Island FL.Services: Tire rotations
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November 2023 by Jerry M.
Was told I needed valve cover gaskets changes a alternator battery spark plugs coils!!!paid 2600 dollars for shot work!!first broke down once I left shop!! they forgot to hook a hose up!! towed back there fixed it and broke down again!so I brought it to another Jsn and they said my valve covers were leaking due to a warped valve cover!!I paid another $484 free labor to get the same job done twice!!sad part is the car is still leaking from valve cover!!!Do yourself a favor and go to a name brand place who k owns how to do the job right the first time!!!!!!I would not recommend this Pitt stop failure shop to anyone!!!!
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October 2023 by James Mertz
Always do great work without having to go back. Always on time, very thorough, price is less than my car dealer and uses the same parts and oils. They are known for fare Christian service.Services: Tires
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September 2023 by Tony Butler
The online appointment app. worked perfectly. I arrived at 7:30 with my 2015 Lexus and was greeted by Chris who was completely dialed in on the services I requested online. Based on what I had been told by other shops, I was expecting to need brakes all the way around. He called me up to tell me the brakes were OK.. An estimate of services was delivered to my mobile to authorize services before they did the work. When I arrived at the shop to pick up the car after it was finished, he took time to show me how the brake wear was measured and why I did not need them. Shuttle service was provided both ways by very friendly staff. This was extraordinary service and we really appreciated it. HIGHLY RECOMMENDED
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August 2023 by Ken Crowl
I truly got the impression that they are honest plus did a good job. I mentioned that I might need new tires, but they told me mine are still good. So they didn't try to sell me something I didn't need. I will continue to use them for any repairs.
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August 2023 by Mary Miller
What a great place to have your car repaired. Seemed like and honest deal at an affordable price! The guys kept me up to speed with what was wrong, how long it would take and what the price would be. Will take my vehicles there again as needed.Services: General repairs & maintenance
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August 2023 by Sammy Giordano
They had my car for almost a month. It was fixed but I had to take it back because it acted the same way. They told me that the repair wasn't the problem. So they took the new part off my engine and put my old one back in. They said it was something else. I had to leave it for more than a week again.After all said and done I left not trusting the business.Service: Engine repair
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August 2023 by Shirley Danko
I always get good service and I feel my car is in good hands. They don't tell me a lot of things need to be done the way my dealership always does. They let me know what needs to be done to keep my car running well and when that service should be performed. This is a good, honest company.
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July 2023 by Diane N.
I’m new to the area. I was in a bind when I had car trouble. I called JSN and spoke with Tim. He said come in even though it was close to closing time. They were able to charge my battery, do an oil change and fixed a taillight all within an hour! I was very impressed. Thanks JSN, I’ll come back in the future! Hopefully not too soon! LolServices: Auto battery replacement
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July 2023 by Jared B
Had a small issue with a loose part near my tire area. Bob the manager helped me and accommodated me at 7:30 AM before my job. Did not even charge me for the small problem. Highly recommend and will tell friends and family.
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July 2023 by TJ Friedman
JSN (formally Pit Stop) is a great place with great people. They are honest, efficient and truly care about their customers. Not only would I recommend them, but I've never taken a vehicle anywhere else for service. TJ
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May 2023 by Alejandro J.
Always great service and fast, I just happen to buy a new car and got the AC to be fixed, they are awesome, my wife took hers to the Island, they got her transportation and finished the job in the time they said and at the price they said, definitely BEST IN THE VENICE AREA
