-
July 2024 by debra lacey
Bought Kong treats ?
-
June 2024 by Jim Boudreau
They have a good selection of pet needs. I take my kiddos here to look at the critters. I usually buy live nightcrawlers or mealworms here for fishing.
-
June 2024 by J
Staff is knowledgeable and friendly. Thank you for your help with our selecting a new fur baby bunny this past week. The small animals in store are clearly well cared for and staff was knowledge about their needs.
-
April 2024 by Sandra D
Very helpful
-
February 2024 by Anne Mckiski
Ordered something online and credit card was charged. Went to drive and pickup, was told it was not in stock? Update your inventory online and please don't inconvenience people this way! Thank you!
-
February 2024 by Katie Lowrie
Good for dog and cat food, and basic pet supplies, not so good for actual animals. When we started our aquarium, we got some of our fish from here, and all of them died within a couple months. In comparison, the same kinds of fish we got from a dedicated aquarium store are alive and thriving at 6+ months. This is not at all a mark on the employees, this is a corporate thing! The staff here love animals, and have little to no control over what animals they receive, but do their best to take care of them. Occasionally you’ll find someone who’s got a particular specialty and can give some really good advice. However, they’re chronically understaffed, and have a high turnover rate, there’s little to no specialty training on how to care for anything other than dogs and cats, and a lot of their information on that is coming from Brand reps who are pushing them to sell their products. Get info from your vet on what food is right for your pet, and then come buy it here for a good price. If you’re just starting out with a new pet, get startup supplies here, but if you really want to make sure your birds, reptiles, or fish are getting the best care, go to a specialty local store instead of a big box chain.
-
February 2024 by none none
Deceptive sale advertising
-
January 2024 by Lynn Nelson
Employees walked by me without asking if I needed help.
-
January 2024 by Joel Greifzu
We have spent well over a thousand dollars trying to cure an issue that all started with fish from this store. We have 4 well cycled planted aquariums. Zero ammonia Zero nitrite, nitrate of 25-30. Ph of 7.6. Kh of 80 GH 75. I could go on with my parameters. Anyhow our tanks had zero issues until we brought home fish from this store. We have had ich in two tanks now. Both started after the addition of their fish. Hundred of dollars in dead fish, water, and treatment. Not to mention the heartbreak of our children. I should have known when I saw dead fish in their tanks. Their branch in Englewood confirmed that this store knows they have ich and doesn't tell customers. Don't be fooled by their response. They do nothing to make right.
-
November 2023 by Dennis Pannullo
Helpful staff
-
November 2023 by Beverly Clark
Recently, I tried to return cans of cat food. I had put my sick cat to sleep the week before. The male cashier said I needed a receipt, which I no longer had. He refused to give me cash. He would only offer store credit. I explained that I had no use to purchase anything if I lost my only pet. He did not care or offer any sympathy. This store has poor customer service.
-
September 2023 by Heather Moon
We had a situation with food we purchased for our dog. When we brought the food back to return it, we were welcomed in the store by Jessilee. We explained to her what had happened and she went above and beyond. She was very concerned with what had happened and was very sincere. She is definitely someone you want working in your store! She knows how to take care of customers and their needs and you can tell she really cares about your pets ?♥️
-
September 2023 by William Mitchell
Great store! Nice employees! I get all my pet stuff here!
-
September 2023 by Amanda Johnson
Very nice and helpful employees with my pets needs. Shop here weekly for pets items.
-
July 2023 by Laurie Conrad
Way overpriced!!!
