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August 2023 by Lisa Thomas
I'd like to provide a shout out to both Adele and Paige! I've been using Merle Norman since moving to Sarasota 22 years ago! Both are knowledgable, enthusiastic and always helpful! Sometimes I drop in with my list in a hurry, othertimes I call in my order which they happily ship, and on rare occasions I have a few minutes to stop by and enjoy trying new products and new colors. They are always fun to interact with, and I leave with a sense of satisfaction that my skin care is the best. Again, thank you both for being there and always doing such a wonderful job!
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May 2021 by Emmalee Brown
I got my ears pierced and Paige did a wonderful job. She was very nice and polite and I will definitely recommend to my friends!
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February 2021 by Monica Thompson
I will never again set foot inside this store. I am so disappointed as I have been a Merle Norman user since my teen years (over 40 years). I moved to Venice a year ago and was so excited that there was a Merle Norman store here. MN no longer manufactures the particular foundation that I have used and love so much. I was there to find another foundation CLOSE to the same color. I went in and the lady there was so nice and applied a foundation and I bought it. Even though I felt that it was too orange and when I mentioned it, she said yes, she thought it was orange too. But, I ended up leaving with it anyway. After getting it home, I decided that there had to be a closer color to what I normally used and the next week I returned it. I did not know that they had a "no return" policy right now even though after it was pointed out I did see that at the bottom of my receipt. I had not used the foundation so I did not see why it was an issue. The same lady that I dealt with the previous week was there and could not have been more rude. Honestly, I have never been treated so abusively. She made horrible comments to me such as when I told her that I understood that they no longer made the same foundation and that I was just looking for a similar color she replied "Well, I'm not sure that you DO understand". Then I tried to purchase some of the triangle sponges and she said "These are SO much better than the ones that you buy at Walmart" when I have never bought anything of the like from Walmart. When I tried to pay with my Debit Card she told me that they did not take credit cards for anything less than $10.00 (the sponges were $6.41) and I said I did not carry cash. She jerked them out of the bag and said "Well, catch me next time". At which time I proceeded to tell her that I would not be returning to this store and she held my bag back as if she wasn't going to give it me and said "Well, how am I supposed to get paid? I am a small business owner" and I told her that she had been very rude to which she replied "Yes, I have been" and continued to withhold my bag from me. I had to ask her twice to please just give me my bag so I could leave. Honestly I have never encountered such a rude person before and then she acted shocked that I didn't want to return!! All because I wanted to do an exchange. And, after all that--she gave me the wrong color foundation and I had to go back in........it was a horrible experience.
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September 2020 by Lonnie Wahlgren
Yesterday I decided to drive to the Venice store rather than have products mailed to me. It was worth the drive (from Port Charlotte)! I love Merle Norman products and the owner and her associate went out of their way for me. Very friendly. Will return.
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May 2020 by Heather Hamilton
After many years of buying from this store in person, I had an order shipped due to the Covid-19 store hours. I received my order which was over $100.00 to find the cheek power broken and coming out of the packaging. Called the store and was told to file a claim with the post office. Never again will I buy from this store. It was packaged incorrect and you should stand behind your product and handling.
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September 2019 by Anna Edmundson
The Venice Merle Norman Studio is fabulous. Great service !
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September 2019 by Tyler Cain
Outside of the great variety of beauty and spa products I would be remiss if I didn't say that I didn't go in because John was such a fantastic personality. I first noticed the store because he caught my eye with the sign, and when I asked him about the store he persuaded me to come in through his charm and knowledge of what I was looking for. Highly recommend!
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September 2019 by Brittany Sanchez
Going to the Merle Norman in Venice is always a pleasant experience for me. The store is always clean and beautifully displayed! Adel and Paige have always been super sweet and patient with me. They are very knowledgeable of their products and take the time to listen to what I want while also making excellent recommendations. Adel always does a great job with my eyebrows too and knows how to get me through the experience without too much pain. This store is for all ladies: those who are experienced makeup wearers and beginners like me. Do not be shy to ask the staff for assistance. They have always done a fantastic job!
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April 2019 by Sissy Shannon
I had an incredible experience from John who gave me a beautiful glamour makeover!
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March 2019 by Elaine Lapinski Smith
John and staff are great
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December 2018 by Beth Carle
Very nice, friendly, stocked Merle Norman.
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March 2017 by Sean Kristi K.
Scheduled an appointment to have my makeup done for a photo shoot. I was very impressed with the lady who did my makeup. She said she was the store manager. I was a little worried at first but she did an absolutely amazing job. I will definitely be going back again.
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May 2015 by Patty Watkins
Definitely worth a visit. We no longer have a Merle Norman where we live and I was so happy to find this one. Very very pleasant experience.
