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December 2023 by Marick
Last yr stopped in was ignored a lot while rep taking phone call or speaking to another customer same time. Why did I even call today yr later.?? Male rep on phone rude and short. Would talk over me and didnt answer question and impatient. No way,going there again
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October 2023 by Allison Begley
My husband and I went to. Manasota Flooring at the recommendation of our builder since they were the supplier of the flooring for our new home. My husband has ALS and overnight lost his ability to lift himself out of his shower chair. We needed to act quickly to find a solution and made the decision to raise our shower floor so I could easily push him into the shower. It wasn’t a big job but to us it was an important job. We were able to find a contractor who would do the job over a weekend but we needed to move quickly to get the tile. We met with Tom at Manasota Flooring. Some issues arose as their records did not reflect the same tile that was reflected on the box of tile on the box of tile the builder left for us. I called Tom that same day to let him know what our builder paperwork showed as the tile we selected. I had to leave a voicemail and requested a call back. After an additional unreturned phone call our builder called and arranged an order. I provided my credit card number and requested a call as to when the tile would be available for pick up. We had less than 2 weeks until our job was scheduled. Tom Indicated the tile would take 3-5 days to be delivered to the store. I never received the call I requested. After a few days I called again and left a voicemail. After 24 hours without a call back I called again but received voicemail. I took my lunch hour and drove to the store to get a response. Tom was not going to be in until later in the day. The sales person I spoke with checked the system for my order but there was no order there. He checked Tom’s desk for a folder but nothing was found. He did say Tom has a unique filing system. That did not ease my anxiety as I recall the state of chaos of Tom’s s desk during our initial visit. I requested that Tom call me when he got into the office but no call was received. So here I am 4 days before our contractor starts our job and I have no tile. If you are looking for a vendor you can count on I would suggest you look elsewhere.
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September 2023 by Richard Thron
Very nice selection. Great installation
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January 2023 by Jennifer Conzemius
We are so happy with our new floors. They did an excellent job, were extremely professional, and it has made our home even better. We appreciate how well the staff communicated with us during the install.
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November 2022 by Lana R.
They have a great selection on tile and flooring.I don't like how there's no pricing. They price by the amount you purchase which makes it hard to shop around the store when you don't know the price ranges of things.What I'm most upset about is dealing with the sales rep Tom. He accidentally double charged me on my $1300.00 tile purchase.It's been almost a year and I haven't been able to get my refund back.I've called, emailed, left voicemails, he refuses to contact me back. At this point it's absolutely ridiculous that it would go on so long. I don't recommend anyone to use this company, the hassle has cost me even more time and money, not worth it. At this point I spent over $2600.00 on tile that was worth $1300.00
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July 2022 by Birgitt Dagge
Absolute nightmare !! Gretchen the salesperson was nice but has made so many mistakes that it will take several more month to correctMy living room looks like a storage facility since May 3 rd ,( July 22 bd) Brad who is “responsible for scheduling is none responsive … 3 month and not 1 room is finished unfinished pantry , kitchen and laundry room - master bathroom not even started and no one caresGretchen over purchase multiple items that ultimately I have to pay for and are not needed or she ordered just plain wrong items, she has no practical ideas of what all is going on and was ordered wrongIt’s just plain sad( this kitchen was ordered in September of 21 and as to email from Bret complete for install February 2022 - so. Not even the covic delay would make a good excuse - there is no excuse - this is full incompetence and just not caring - not even to mention the absence of all communication by Brad !!Find a dif kitchen company if for a 6 digit job they do. It come out forgot any others
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July 2022 by Carol Sue Waller
Help is not tops. He came and measured and then hasn't called me or contact my son either who's helping me decide. I went there to follow up but the person was off work
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November 2021 by Stephanie S
Tom was a huge help on my new LVP floors. I got several quotes for my floor, the first one was another local flooring company their quote was over $2,500 more. I listened to everyone and paid for a quote from Lowes, their quote was a few hundred dollars more than Tom's and it took me over a week and 2 hours of standing in a local Lowes to actually get it. I chose Tom and Manasota Flooring and they had my beautiful flooring installed within two weeks and it the install guys were amazing and quick. I am so happy I shopped around to find the best place to get my new floors.
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November 2021 by David McKenna
They did a great job, professional, on time installation, new floor looks great. Thank you Lee and company!
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September 2021 by Nikki L.
I would give ZERO stars if I could. Manasota Flooring has been a nightmare to deal with. My new home builder Casa Fresca contracted Manasota Flooring to place luxury vinyl flooring in the kitchen and bathrooms. I have called and emailed in regards to my warranty which no one would answer the question in regards to the length of warranty. Someone was sent out to fix the flooring but did not complete the job and used my extra flooring because at the time they could not access the replacement flooring. I finally received the replacement flooring at my door step 4 days ago, but not able to get anyone to come out and fix the flooring in the kitchen. I would not recommend this company for anything. I am contacting consumer service via my local attorney general's office and will seek an attorney if needed. I wrote to the BBB which one should check their website for the many complaints on Manasota Flooring and if your builders contracts with them, fight it. They are the worst!
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September 2021 by James Piccoli
Very knowledgeable staff. I like the honesty and straight forward.
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September 2021 by Den S
Good experience with a new tile for.
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July 2021 by Adriana R.
Terrible experience, they installed tile floor on the second floor of my home, about five months after the installation, the tiles began coming off, they did not used the proper technique for the installation. (3,000 sq/ft) I contacted them before the year of the expiration of the warranty. The manager said they had to demolished everything they did and install the floor again. The crews that were sent were always late doing a terrible job. They keep changing the crew finally, after having two months my house upside down and several people coming and going, the job was done. One of the crews dented my new refrigerator. I did not care any more I just wanted those people out of my life. NEVER AGAIN BEWARE.
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July 2021 by James Seekford
I went here and got a quote of $315 originally to get a room carpeted. 2 weeks later when it came down to sign the papers it magically jumped up to $450. Bait and switch vibe here, not sure if I'd recommend.
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July 2021 by Mike P.
Not very good at all. Technician made a mess and left a mess replacing defective tiles. Technician came out three times because they installed the tile mosaic in wrong location. Don't think they know how to read specs and diagrams. New build home by Neal Communities and do not know why they continue to use Manasota flooring because they provide poor quality and service. Also, technician drilled three holes in tile and realized wrong location so he drilled three new holes on shower floor step to install shower door and just plugged unused holes. Unbelievable and unprofessional work for a new expensive home. No pride in their work. Do not use this floor company.
