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September 2024 by Marissa Rollins
Kind, helpful workers and love the Saturday hours!!
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September 2024 by Javier Rivera
Excellent service! Special thanks to the customer service supervisor Kimberly Rivera who went above and beyond tracking my package and finding its exact location. She answered all my questions with respect and professionalism and never complained about all the uncertenties I had. At the end the package arrived to its destination without further delay. You got one happy customer! Thank you once again.
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July 2024 by Edward Pollock
The USPS office in Valrico is at it again. I was supposed to receive a package that was initially sent UPS last week. UPS handed it off to my USPS office in Valrico early Saturday, June 29th, morning with a notice that it would be delivered that day. The I received a notice from the sender that it would be delivered on Sunday, June 30th between 7:15 am and 11:15 am. It never came. I then got an alert from USPS that they could get access to my location. Funny that they never had an issue before. If they couldn't get into our gated community at the gate, all they need to do is look at the gate code for my name and call me which they never did. Now I am being told that it will be tomorrow before it gets delivered. This is extremely BAD customer service and another example why I only use the USPS only when I have to
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June 2024 by Ha Ha
To the man working behind the counter 12:30pm 5/14/2024 (strong accent)-You appear like you're a bomb ready to go off. It's extremely rude to approach people with a sneer and trigger-ready attitude. Good lord, imagine being a fly on your wall. You're scary.
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April 2024 by Kaelyn Tharp
Passport Walk In Hours not as advertised on website. Don’t waste your time to get turned away, just find a new location.
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March 2024 by Herb Hall
Have had 3 packages now that I have sent to my friends get lost or stolen. Called and had them put the package aside and require ID to retrieve it and still lost it. Give people po boxes that someone already has. Seriously so mad right now after having Christmas and birthdays ruined because they don't know how to handle packages properly. Will be calling tomorrow to figure out where the hell my package is
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February 2024 by Leon Hurtado (TheMemphisExp)
Service was fine, package drop off for after hours self service has been broken for months.
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January 2024 by Burton Phillips
Very slow time. Need to move these lines rather than talk and gossip.
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January 2024 by Cheryl
Very professional and courteous personal!!!
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January 2024 by Chris Crawford
Plenty of parking but always busy. Be prepared to stand in line for10 minutes or so.
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January 2024 by Jennifer Moore
Excellent customer service. Well kept, stocked, and clean.
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December 2023 by Danny Lockwood
Title: Outstanding Service at the United States Postal Service in Valrico, FloridaI recently visited the United States Postal Service location in Valrico, Florida, and I was incredibly impressed by the exceptional level of service provided. The team at this location, especially Brittany, Amy, Andre, Anna, and Sam, truly set a new standard for customer care and efficiency.From the moment I entered, I was greeted with warm smiles and a helpful attitude. Each staff member, Brittany, Amy, Andre, Anna, and Sam, consistently went above and beyond in their roles. Whether it was offering assistance in finding the right shipping solution, answering queries with patience and clarity, or managing a busy flow of customers with ease, their dedication to service excellence was evident.The level of personal attention and care I received was reminiscent of a family-run business, rather than a typical government or corporate entity. This approach significantly enhanced the overall customer experience. It’s rare and refreshing to see a team work so cohesively and with such genuine enthusiasm for assisting customers.What stood out most was the staff’s ability to provide world-class service, ensuring that every customer felt listened to, valued, and satisfactorily served. Their expertise in handling a variety of postal needs, from simple mailings to more complex shipping requirements, was impressive.The facility itself was well-maintained, organized, and operated efficiently, reflecting the professionalism of the staff. It’s clear that the team at the Valrico USPS location takes great pride in their work and the environment they create for their customers.In conclusion, the United States Postal Service location in Valrico, Florida, is a prime example of excellent customer service. The team, particularly Brittany, Amy, Andre, Anna, and Sam, deserve high praise for their commitment to providing a friendly, efficient, and helpful service. Their approach makes visiting this USPS location a genuinely pleasant experience, and it’s heartening to see such a high level of service being maintained. This location is a great asset to the Valrico community.
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December 2023 by Kevin Johns
Always busy, always a line- but I always print out labels and just drop off. Idk why other people don’t….
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November 2023 by Christiana Murray
I came in for a walk-in passport appointment and Amy took amazing care of me and my daughters. It was quick and painless. She literally had us laughing the whole time and my kids loved her. She deserves the lead clerk role! Thank you Amy for such a fun appointment!
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November 2023 by Tom Leavitt
This is the 2nd time this week that the substitute postal carrier has run over my blocks around my mailbox. They don’t care & are in too much of a hurry to avoid the flowerbeds around the box. Can’t talk to any one about it bc they DON’T answer the phone. AND THEY WANT TO INCREASE RATES. Two stars is beyond what they should get!
