-
November 2023 by Laura Howell
Ms.Michelle made my experience here absolutely wonderful! She was so helpful and very personable! I will definitely be recommending this location to anyone who’s in need of a rental!
-
November 2023 by Jan W
Great service, friendly staff, super convenient, nice rental car, no issues, would definitely rent from them again!
-
October 2023 by jled641
The location in Niceville fl is one of the main reasons we keep going back for a rental! The customer service is awesome and the personnel that man the office definitely make you feel respected as a customer and you are always greeted with a friendly smile! We will always use them for our rental needs!
-
September 2023 by Laura Blanks
What turned out to be a bad experience at the office on Government St in Niceville, FL because of personnel and attitudes turned into a blessing by a competitor at the local airport. Thank God for other options. Especially when it was an emergency situation. First time with problems at any Enterprise.
-
August 2023 by Koray
Reserved the car yesterdayWe need to be picked up from home which enterprise offers that serviceLady at office said no we don’t pick up customers , figure your on your way outBad customer service very bad
-
May 2023 by Korinna McCartney
Really convenient location to pick up a car outside of the airport location! No airport traffic and You could easily leave your car here for a bit go home and pack up your rental and come back for your car later when you can get a ride. It was nice to have the time and space to transfer things from one car to the other . The rental agent was very nice. The pick up and drop off was efficient and pleasant. Highly recommend this location.
-
August 2022 by Elliott Wellbrock
Had a great experience. Quick and easy pick up and drop off with our car; very friendly staff!
-
June 2022 by Clark F.
Amazing front desk staff, excellent walk through of the rental pickup - it was clean and waiting on me when I arrived. Very helpful and got me out fast. A+ experience for our beach vacation rental.
-
May 2022 by Kerri Wilson
Absolutely wonderful lady there. She was the only one working there and was still able to make sure that we had our vehicle on time and it was ready for us. The vehicle was great we had no issues what so ever on our trip. We made our trip and when we returned with the car we went to go in the door but she met us right there. Looked over the car and we were done. She was wonderful. Will definitely be seeing her for our next rental.*****
-
April 2022 by T M
My experience here was great..... The car I received had a strong smell and was a bit warn out but this is due to lack of cars I'm assuming due to shortage of new cars coming in. But overall I'll rent here again. Staff was very friendly the process was smooth and quick.
-
March 2022 by Theresa Roach
We will not rent from this Enterprise again. The last 2 times we have reserved a vehicle they haven't had what we asked for... large SUV and mini van. Both times they had months to prepare and my husband called to confirm a week out to check that we were getting what we needed. We have had to delay our trips because of their inability to secure vehicles and the 2nd time we didn't end up with a vehicle.
-
January 2022 by Jared Tennyson
I have attempted to rent vehicles from this location three times over the last three years. The first time I arrived at my scheduled time in an Uber since my flight arrived at midnight the night before. The desk attendant said they did not have any cars ready but I had a meeting in another town that morning. They brought me an uncleaned car from the Fort Walton location and discounted my rental. That was fine but the windows were full of hand prints and food on the floor. The second time I was called the morning of my reservation and told they did not have any cars and not to come into the location because I would not get a car. I was told they would call when something was available in a few hours. At 2pm I called and they said there is a strong likelihood I would not get a vehicle during my week long reservation time. The third and final time the same thing happened for a 21 day reservation. I arrived at the location to wait in line as the desk attendant told all of us that there are no vehicles available for any of their appointments that day. I do not know why I tried the third time but I definitely know what not to do in the future.
-
January 2022 by Jessica B.
Unpleasant experience. Ordered a car months ago for 11 am to ensure it's readiness for my arrival at 12:30, no car was available. Several cars seemingly had accidents or were in need of repair. Finally, a return showed up that I was able to take over an hour after I arrived. Darby did his best to help me but in general, telling customers that showing up an hour after the reservation does not negate the reservation. Not sure if the car actually assigned to me was simply given away. I was finally able to get on the road after an hour and a half of waiting. The car that I did finally get drove fine and had no issues, returning was easy. I appreciated the follow up call from Darby to check on my experience and apologize. He did his best to make it right despite the earlier mess.
-
December 2021 by Kathy Moyer
Quick service. Easy in and out process. I don't rent often but this is my go-to spot when I do. Prices feel steep but it was a very nice car.
-
November 2021 by Cindy LeBel
I would like to give a huge thumbs up and thank you to Michelle. No one wants to be in a accident especially when it’s not your fault. Insurance companies promise things that she had no way to for fill. She handled everything like a proShe is a true people person and a huge asset to enterprise. She was the best thing about my accident.Thank you MichelleYou are the best!!!
