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March 2024 by N S.
This store is in desperate need of Corporate attention. The store is in complete disarray. JoAnn needs to focus on sewing, crafts, and classes. Get rid of the candy, grocery bags, kids toys, and home decor. Anticipate a 10-20 min. wait in line to checkout, because despite having six registers, you're lucky if two of them are open. I rarely find what I want, and when I do, the shelf or bin is empty. Thread and ribbons are always a disaster. Despite having a good location, this store is a mess!
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February 2024 by Michael R.
Carol, who measures and cuts fabric, is great. She is patient and knowledgeable and acknowledges people who come up to the counter to get in line with their fabric.
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February 2024 by Rebecca White
Terrible customer service. The employees actually were publicly commenting about how they couldn’t wait until it was closing time. Totally unhelpful.
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January 2024 by Wardrobedysfunction
I know it’s lunchtime and busy, but there’s no need to be rude. I had a yes or no question about a sewing machine.A woman in the front didn’t know, so I went to the back. It’s busy of course and there’s a line of people with fabric to cut, so I told the woman at the counter that I knew she was busy, but asked if she knew where I could go for help.She scoffed at me “WELL… It’s Lunchtime and there’s only FOUR people here, so…”I said, “okay, I’m sorry..” and the woman scoffed again and then yanked her one yard of fabric back to remeasure it with an obvious eyeroll to the woman she was helping cut fabric for.Just was completely unnecessary.
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January 2024 by Nancy Castro
Checked online before going to the store to make sure the product was in stock, but when I got to the store, it was not displayed and 2 associates said they had 400 boxes in back that hadn’t been emptied as they don’t have enough employees to stock shelves. They recommended I drive 20 minutes to another store. Sounds like employees are being paid too little. Pay a good wage and you’ll have people who want to work and you’ll actually be able to sell product instead of it sitting in boxes in the back. We went across the street to Michael’s and found what we needed.
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December 2023 by Kimberly VanRiper
As usual everyone was as nice as can be and and I found exactly what I needed
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October 2023 by Beth Haisley
Had the items I was looking for. Very friendly staff. Many staff People available if you have questions. Good experience.
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July 2023 by UwU R4CC00N
I love this place sm i got six skeins of yarn and a bubble stick for $19. There was a great discount on yarn when I went and the yarn was sold in a bigger quantity then other places. The cashier was also really nice and made a comfortable environment for me. She also made small talk while quickly scanning my items. Overall great experience, yarns, and workers. Will come again
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May 2023 by Debra Davidson
Wonderful selection of merchandise. Very helpful and knowledgeable sales associates. Good coupons!
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April 2023 by Lorrie C.
This is the first Joann Fabric store I will never return to I purchased a solar light. I followed the instructions on how to make this operate. It did not work. I tried the following evening. Still did not work. I returned it to this store and was asked by the cashier "what do you mean it doesn't work"? I said, "it doesn't work, what else do you need me to say? "Then he says, "did you buy it when it didn't work?" I had no reply to that. When checking out after further purchases, I told the manager about this and she says "well sometimes people don't know how to operate them." And I said, "I do know how to operate a solar light, I will not be returning."
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March 2023 by Dottie Deerwester
Didn't seem to have as much material as in the past. Regardless nice store. Only one person was cutting material and there was a long line waiting.
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February 2023 by Hannah Niles
Did in store pick up and it was the fastest and easiest trip to get yarn!
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February 2023 by Katherine
Lovely staff, wonderful products, highly recommend for crafting needs
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January 2023 by Catherine Staib
Night staff was helpful and pleasant. Gave great suggestions. Will definitely be back.
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November 2022 by B V
Unfortunately, they always have good sales, so my wife drags me in
