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January 2024 by Steven Anthony
Needed help for a specific part for a leaking faucet, i showed the woman in the isle and she knew exactly what i needed by looking at a photo, great work
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December 2023 by Google user
Needed help for a specific part for a leaking faucet, i showed the woman in the isle and she knew exactly what i needed by looking at a photo, great work
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May 2023 by Gia V.
I went to the university location to buy blinds. Not helpful and told me they don't have. Lol. I went to Lowe's. Much more successful there. Get on with it you can go bankrupt too H.D. Eventually everyone will go somewhere else. Your customer service is an oxymoron.
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March 2023 by William H.
Regrettably I can only do one star I would much prefer to do zero. I know that Home Depot nationwide are getting busier because more people are spending money on their homes, but service is getting worse and I mean really bad.I Literally just left the Home Depot on University Boulevard here in Sarasota, I needed to buy a tip for a paint sprayer. I understand that these things are frequently stolen, which is why they have them locked up. I asked a female paint associate to open up the lockbox and get me a 517 tip. She was rude, cold, acted like she was put out by the fact that I asked for help , told me I had to walk straight to checkout. Then proceeded to walk over herself scan the item and watch me as I paid for it.I am a white male Caucasian in my late 50s I own multiple businesses. Getting treated like a criminal is sobering to say the least! You can imagine how she would treat a minority.Moving forward I'll just pay the extra few bucks they charge at Sherwin-Williams and continue to frequent Ace more often.It won't make a dent in the multi billion dollar industry, that Home Depot isBut their staff is beyond redundant.
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February 2023 by Jeffrey Y.
12/20/22 I went to my local Home Depot to purchase a new refrigerator. After hours of weighing all the decisions, we finally picked out the refrigerator of our dreams. Delivery was set for nine days later. I took a day off of work for this. The fridge arrived at our house with a forklift hole through the side of the refrigerator. I received a call that night, asking why we refused delivery. Apparently they did not read the notes from the driver. I explained what happened, they apologized, and assured me they would get one out the next week. The next week comes, and I take another vacation day. Truck gets here, they unload the refrigerator, absolutely no visible damage again to the packaging, until they open up the shrink wrap. At that point we noticed yet another large hole in the refrigerator, this time on the rear, that I actually severed a line inside the fridge. That evening I get another call again asking why I refused delivery. After explaining what happened, they again apologized and asked me what they could do to make it right. I told them "the only thing I want is a working refrigerator", and I did ask them that on the third attempt that a manager themself would inspect my refrigerator before loading it on the Home Depot truck to bring it to me. They said that they could make sure that that would happen and guaranteed me that the third delivery would be better than the first two. That evening, I called the local Home Depot, where I purchased this and spoke to the manager. Told him about the ineptitude of Frigidaire and Home Depot. He apologized. I take it another day off work, for attempt number three and guess what, fridge number three is also damaged. The entire corner of the fridge is crumbled. Another call from Home Depot / Frigidaire asking why I refused delivery again. I pointed out that I have not denied any delivery, they were "Undeliverable" per the drivers. At this point, it is almost becoming comical, and Frigidaire is truly the butt of jokes at my place of employment. Again, I ask for a manager to personally inspected before sending me fridge number for. Home Depot/Frigidaire again agrees to this. We wait another week for attempt number four, and take yet another vacation day, four in total now, with hopes that we can put all this behind us. Only to be let down yet again. The fourth unit arrives and after they uppackage it, it is discovered the door is crumbled in the corner. I go to my local Home Depot store and speak to the assistant store manager and ask him to have the Frigidaire sales rep Give me a call. The manager assures me that there would be compensation discussed and all things would be made right once I accept a delivery of a working fridge. He told me that approximately $200 is the going rate for a failed delivery attempt. I pointed out that we have already had four, and are waiting on the fifth. I asked him is $1000 compensation really a possibility? He said and I quote, "it is within the range that we are allowed to approve so it is not out of the question, but it is up to the store manager to make that decision". At this point it's not even funny anymore, but that really helped calm me down. I wait a week, no calls from Frigidaire. Today, I get a call from Home Depot asking me if Frigidaire had called me. I told them no, but I would really like to speak to someone there. "Home Depot regrets to inform me that Frigidaire has now canceled my order because of their policy that after four attempted deliveries, they will cancel the order". I am extremely curious how Frigidaire can, or should, cancel my order when they were the ones that damaged my fridge. This is absolutely asinine. The only thing I want out of this is a fridge, that is working, undamaged, and I feel now I should be given a free warranty for all of my hassles. If Frigidaire truly stands behind their quality, which it doesn't appear at the moment that they do, they should have no problem compensating me with a warranty when they can finally get their head out of their a** and
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September 2022 by David L.
Ever since the owner of Home Depot started supporting Joe Biden and flying a rainbow flag service has dropped. I went to Home Depot at 8:00 last night. Suddenly a huge storm began. Lightning and severe rain. No worries, they have a covered contractors entrance. I'm a contractor. I parked and needed a flat bed cart. Went to the door but it was blocked and locked. Knocked and a manager came over. I asked to be let in. Stated the door was broken but I could go through the rain storm to the front entrance. It's down pouring in Florida! We all know how far that is. I asked if he could open the garage door and I needed this cart. Wouldn't do it. Home Depot has turned into a rainbow flag flying bunch of mental rejects. I'm through with you!
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April 2022 by Teri P.
DONT ever purchase any gift cards from here. They are NOT water proof and will be destroyed in the wash. on top of this their manager Malik's Farmington led me to believe that I would be refunded if I brought the washed out gift card into the store even though the numbers was washed away. I WILL NEVER purchase another gift card from here. Forin law
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September 2021 by Steve M.
The way Home Depot manages COVID19 is impressive. Provide masks and alcohol papers based on the expected value of the masks and the number of people in the store. The roadside is clearly marked and staffed with staff ready to bring you items at any time.
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July 2021 by Andrew M.
I was pleasantly surprised to how well this Home Depot operates. The paint department was extremely helpful in get us the right paint we needed and a young gentlemen you stated he just started with the company, was nice enough to use a machine to grab the right indoor garbage can my wife wanted. Good job guys.
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October 2019 by Amy Lininger
We hired Home Depot to install carpet in April. The installers gouged our baseboards in dozens of spots with the carpet cutter. We were told by Home Depot to take it up with the installers that they hired, a small local company. It’s been five months, and no one has resolved the issue. We have submitted two quotes, and the installers have taken photos and agreed to pay months ago. However, now it’s just excuses and dodging phone calls and emails. I feel that Home Depot is also responsible because we hired them and had no say in the installers.
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July 2019 by Susan Bartl-Dean
Great experience today!!! Really helpful it’s my favorite place to shop and I am a single girl in her 40’s LOL
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July 2019 by Sheila James
Horrible guest service! I was told to wait by Bob because gossiping with coworkers was more important than helping me.
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June 2019 by Andrew S.
There's been days when I would walk into a Home Depot or other competitor and look for assistance and was sometimes disappointed today however I ran into Bob in plumbing and Norma at the register and got five star Customer Service. Bob is a fantastic employee for Home Depot. He truly is knowledgeable, patient and a kind man that took the time with me to explain how to use the product I was purchasing.
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June 2019 by Matt Bohanon
Horrible service, went in with an easy order a full Samsung appliance Suite. Just needed someone to take my order. After 40 minutes of standing around, I have to interrupt the appliance guy who clearly just wants to go home to ask if he could assist. He says no, and walks away..... well Lowe's will be getting this sale and all of our Commercial Business as well.
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May 2019 by Lien E.
On 5/10/19 It was pouring down cats and dogs. My driver's side window stuck in the open position. I found refuge in the covered parking contractor lot at Home Depot. I came in to buy a needle nose plier to manually pull the glass window up. George at Home Depot, my hero came to the rescue. He came out to my Jeep with 2 pliers and worked on the window. When the window is still stuck, he called for help to find me a window repair shop and wished me luck. I didn't spend any money there but will definitely come back to this Home Depot for my future purchases. Thank you George. You were a ray of sunshine in my rainy day. God Bless.