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March 2024 by Boni W.
I recieved the very very Best in customer service with Robert Cooper helping me in selection a new rocker recliner. What a awesome person and fabulous store. My first time in and I will continue to shop there selections in my next purchase which will be a mattress in the next 6/8 months. Robert gave me A1 customer service , answered my questions, made suggestions, and completed my purchase. I was there about an hour. No pressure whatsoever. I had time to look, set in as many recliners for as long as I needed. And considering what I wanted and needed was able to make my decision in my time. American Signature Furniture is amazing.
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February 2024 by Pete E.
Buyer beware - service is terrible. Worst experience I have ever encountered in my entire life purchasing furniture! A recap of my experience with this company: - I bought a 4 piece living room furniture set and a bed to be delivered to my new home - I was told they would deliver the living room furniture on Feb 21st by sales person Steve Schwindt - I explained I did not want it if I could not get it delivered by the committed date and I was told "it would not be a problem" - they lied...do not trust anything they say to you - on Feb 20th they called and said one piece was missing but they would deliver the rest of living room set on the 21st - on the morning of the 21st they claimed their quality control group observed problems with the other remaining pieces of the living room set so there would be no delivery and they would follow up with me on future delivery - I was subsequently told they would deliver the entire furniture set on Feb 28th - I asked my neighbor to accept delivery because I had a conflict and needed the furniture because I had nothing to sit on - my neighbor called me and said one piece of the living room set was the incorrect piece so I did not receive the full delivery - upon arrival home I found they delivered the incorrect set as a whole These people are incompetent! I cannot believe how bad this whole experience has been and expect I will have to take them to small claims court for resolution. DO NOT USE THEM unless you want an experience like the one I am describing. I would give them Zero stars if it were possible
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October 2023 by laura Roby
Our salesperson Susan was kind, courteous, knowledgeable, fun! and patient!!!! The delivery team was the same. The sofa is perfect for us and so versatile!! Just what we wanted!! Thank you so much American Signature team!! Definitely shop with you again!!
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October 2023 by April Burkett
The sales experience was great, the delivery experience was great, no complaints here. Everything went according to plan, no surprises and no mistakes. Great customer service!!!
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September 2023 by Dan Novotny
Really great experience with Robert Cooper at this location! He was very helpful, and not in a traditional salesperson pushy way to increase the ticket dollar amount. It was a very solution oriented sales process, and that naturally helped us put together the items we needed for our space. High-end products at good prices, coupled with the 5 star sales experience made this a very enjoyable furniture shopping process. Highly recommend.
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September 2023 by A Beyer
We just want to give our consultant, Steve Schwindt a very big, thank you he was informative. He made us feel right at home. Helped us with every question. He even gave us some good suggestions. Steve is extremely kind and we actually felt like family. Our conversations together were encouraging and strengthening. We prayed and asked God to send us a good consultant, and He certainly did.By God’s grace
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September 2023 by Tammy Torok
Delivery truck #3, Dexter and Stephen were efficient and did a great job.Also my salesman, Robert Cooper, was helpful with helping me choose my new bedroom furniture. I appreciated that he was not pushy and gave me a chance to ask questions.
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August 2023 by TERESA LEBLANC
My experience when I went into the American signature furniture store was a immediate accommodating and successful. Charles met me at the door, and I told him what I was looking for which was a bed and mattress and I told him what my concerns were because I needed a firmer mattress then what I currently have he showed me all of the mattresses and beds to meet my Requirement and he and Rebecca worked with me to meet my price point. Great service great quality furniture.
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August 2023 by Heylex Loyo
Good prices and the delivery was on time and fast set up . Really nice I recommend this store. And they have 5 years warranty
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August 2023 by Jo
Pleasure dealing with staff.... sales ladies were pleasant, knowledgeable and attentive, office lady was competent and was able to rectify the issue quickly. Great styles of furniture and priced right. Delivery men were very courteous, cleaned up after they finished and quickly assembled furniture, office also sent emails and made phone calls to keep me updated on delivery. No complaints here!!
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August 2023 by Rob Steinbock
We've had a great experience with American Signature Furniture over several years. Everything has been high quality and held up very well 5+ years later. Service at the store itself is stellar, as is delivery.
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August 2023 by Bee
Heidy, at American signature was amazing!! Very pleasant and knowledgeable. She took her time and explained everything. She was very diligent with me. As I was with my daughter, who is very indecisive. She even checked up on me on her days off to make sure that everything went smoothly. I would definitely recommend her to anyone that is furniture shopping she’ll definitely go the extra mile for you and help you as well as give you a easy pleasant experience
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August 2023 by A Coates
My furniture purchase at American Signature on University was a pleasant and relaxing experience. Upon entering the store, I was warmly greeted by Heidy, who immediately made me feel at ease. She took the time to understand my needs and preferences. She never pressured me into making a purchase but instead patiently listened and answered all of my questions, and provided valuable insights. Her professionalism and courtesy were commendable throughout my visit.
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July 2023 by Courtney Craig
Purchased a wonderful couch from American Signature Furniture. Great experience for us from sales to delivery. We weren’t supposed to get it till late August and it can a month early. So thankful and grateful
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June 2023 by Jim Palmo
Top notch service! We recently moved to the area and were looking for some specific pieces of furniture. We were very disgruntled until we went to American Signature at UTC. The selection was excellent and the service we got from Jana W the sales representative was perfect. She gave us several ideas and options, gave us some space to discuss the options but was always available for questions. Needless to say we purchased our furniture there. If you need furnishings for your home I highly recommend American Signature and especially Jana W!! She made the whole experience fun with her great sense of humor and at the same time she was very professional ….a great mix!
