-
October 2023 by Michael Supinger
80 minutes over two calls waiting for the pharmacy technicians. Never got through due to the two hour lunch.
-
September 2023 by Kimberly Sandoval
Impatient staff on the phone. Why have multiple windows closed when picking up meds and the line is very long and only have 1 window open. Ridiculous!!The 325th Medical Group has really gone down since the hurricane.
-
February 2023 by J L
You have to be patient,because you're not the only one!I think they work as hard and fast as possible! We need to be grateful because so people are struggling for medicine and don't even havehealth insurance!
-
January 2023 by J Lucas
You have to be patient,because you're not the only one!I think they work as hard and fast as possible! We need to be grateful because so people are struggling for medicine and don't even havehealth insurance!
-
December 2022 by wayne taylor
I have always had good service at 325th MedGroup pharmacy. I am retired navy and over 65. There are some days that are very busy and you just need to be patient because of number of customers waiting. Other days, right in and right out. I would much rather go there than almost any in town pharmacy for customer service.
-
November 2022 by diane moxley
I always have trouble getting the pharmacy to answer their telephone. Today I was caller number one in line for the pharmacy to answer but I waited 37 minutes and I was still number one and they never picked up the phone. What a way to treat your military members.
-
September 2022 by MJC 5
Poor customer service, unavailable DSNs, inefficient processes, were the little things that I was upset about. It was the lack of professionalism in this MedGroup that made it horrible. I had a doctor ( officer ) laugh at my condition I was being seen for. Humility and disappointment was all I felt rather than reassurance and support. Thanks 325th MedGroup
-
September 2022 by Kelly Wilt
Calling the pharmacy usually takes a while. I seem to wait on hold for at least 5 minutes each time. Sometimes no one answers. Friendly staff when they answer. Wait times for medication to be filled is insane. They always tell me a couple days to wait. I've worked in a busy pharmacy and I'm not sure why they take so long to fill prescriptions.
-
December 2021 by Michael Mann
I have to say the customer service at the pharmacy is terrible. Have a med that the label faded and ink bleed so had to call to see if I had any refills. Mind you it was in my medicine cabinet with my others and their labels are fine. I was chastised by the person answering the phone for storing the medication in a high moisture area even though it was the only label to do this. She told me three different times about high moisture, was short and rude with me. Very poor customer service.
-
September 2021 by Kiki Hobbs
Getting in touch with pharmacy is such a pain. No one ever answer
-
September 2021 by Dan Mackey
If you call the pharmacy it rings and then automatically hangs up on you. If you’ve got Covid and need a prescription you’re doomed.
-
September 2021 by UTSA Grad09
I am not sure what is going on with the medical on Tyndall but it is actually very sub standard. My husband’s PCM apparently got changed to someone else. The lady who answered at the Tyndall Warrior Clinic today had no customer service skills whatsoever and her tone of voice sounded as though she did not want to be working. When my husband said thanks, she just did a mmhmm and hung up. That is not how a phone call should be conducted. Extremely poor customer service for a base.
-
August 2021 by Scott Tibbetts
RUDE! Enlisted pharmacy personnel have ZERO customer service skills and Airmen show NO respect for other active duty service members. Poor customer service, poor military discipline and professionalism. These Airman wouldn’t be able to keep a job in the civilian world with their attitudes. As a side note, the retiree/civilian volunteers are always very polite and helpful, and I’ve never had a problem with Os either. The pharmacy NCOs need to step up and fix their people, and themselves!
-
April 2021 by Darth Bane
When receiving medication was asked why I was getting the quantities that I was getting. The pharmacy tech then asked me about my medical condition to verify if I should be getting the doses that I was prescribed by the base doctors....... violation of HIPAA if you as me and unprofessional.
-
March 2021 by SS mnhw
RUDE! Enlisted pharmacy personnel have ZERO customer service skills and Airmen show NO respect for other active duty service members. Poor customer service, poor military discipline and professionalism. These Airman wouldn’t be able to keep a job in the civilian world with their attitudes. As a side note, the retiree/civilian volunteers are always very polite and helpful, and I’ve never had a problem with Os either. The pharmacy NCOs need to step up and fix their people, and themselves!
