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November 2023 by Sara Hill
The staff was very friendly and took their time helping me choose the best products for my needs.
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November 2023 by Adam Loco
Mens colognes are over priced. But probably heaven for the ladies with all the make up and perfumes.
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November 2023 by Jessica pro
Loved everything about my visit here. I went in looking for a whole new makeup collections since I had not bought any in a very long time. I had a one on one appointment with the MAC specialist and she was beyond amazing, from her knowledge of the products to her patience with my concerns and questions she was obsoletely amazing. While I was browsing around multiple other employees came around and offered assistance. Will defiantly be going back to this location
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November 2023 by Robbie Scicolone
It's ok, but im a guy I brought my daughter in to get some things. She seemed happy. Staff was friendly and they have lots if products. I would imagine if you have beauty needs this would be the place to be.
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October 2023 by Krys
Destany is the Only person I trust to do my brows! She is the most professional, sweet, and down-to-earth artist to work with. Any time I have a session with her it feels like I'm catching up with an old friend. So comfortable trusting her and she's always checking in to make sure I'm good (I always sneeze a ton when I get my brows done for some reason... not sick just sensitive I guess). 10/10!!
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September 2023 by Ashley Poznoski
Today I was in store looking for a new lipstick Ellen helped me not only that but I was in line she was cashing the people in front of me out ..the total came out to 100$ the customer accidentally gave her an extra 100$ without noticing ..she easily could have pocketed that money but instead she made it known to the customer ! I know stealing isn't right but that's a lot of money and the customer did not notice she needs a raise that women has honesty in her heart it was inspiring to see . Made me reflect now if I'm ever in that situation I'll do the same ! Not only a helpful employee a good person
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August 2023 by Abigail Malloy
I have been shopping at Ulta for years and I was very impressed with this Ulta. Several times did some of their workers ask me if I needed help. At first I declined, but later I needed help choosing some new products for my acne, aka skin care routine. Sydnee was very helpful, super sweet, and actually showed me the perfect products that have worked wonders on my skin. Thank u so much sydnee!! I think she deserves a raise. All the employees were very kind and warm, and the products were all in stock. Prices were not expensive unless u wanted to find pricey items. Got everything I came for, and maybe a little more ;) thanks Ulta! Will be coming back!
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August 2023 by Mary Morrissey
Always have great luck finding any hair product needs we’ve needed. Nice store, friendly and helpful staff.
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August 2023 by Mercy Wood
Brittany was such a big help and was very friendly! I came in not knowing what product I needed for my skin or my hair and Brittany pointed me in the right direction. Not only did the products have high customer ratings, but she reassured me they were fantastic because she uses them in her daily routine. Her honestly about what products would work best with my hair and her personal opinion about those products and others made me 100% confident that I was making the right decision with my purchases. Thank you so much Brittany!! I will definitely be back and ask for you to help guide me the next time I’m unsure of what product is best.
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July 2023 by Meg Farwell
Ulta is my normal go-to when it comes to cosmetics but unfortunately when I was there last they were understocked on all my essentials including drunk elephant and juice. It's also hit or miss if my pore-fessional is going to be in stock.
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June 2023 by Nicole
MAYA is the best curly hair specialist. Very professional and educated. I recommend all my curly hair friends to maya in the trinity Ulta!
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May 2023 by A K
Customer Service is extremely important to me and the Trinity Ulta in my opinion fall short. Every time I visit this location I receive poor service. I highly recommend customer service and diversity training. Visited the Carrollwood store over the weekend and the service was AMAZING! They were friendly, helpful, knowledgeable and patient! Thrilled with the products I purchased..thanks Carrollwood Ulta and keep up the good work!!!!
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May 2023 by The Wilder Side
I placed an order online for convenience. Hubby went the day before and couldn’t get help and purchased the incorrect items. Once placed less than 45 minutes the items were ready to pick up.
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May 2023 by Giovannina Vennessa
Would you drive across the state just for *your* stylist? I do. I met Bee at the Sanford Ulta last year and I followed them here because they are a color magician. When you click with someone, especially your stylist, it's magical what can happen. I would follow Bee to the ends of the universe because they are just.that.amazing. If you want vivid hair, look no further! You WILL NOT be disappointed. The drive is TOTALLY worth it!
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April 2023 by Hannah Ganskop
If you need to make a return, go to a different location. I looked up the return policy online for a purchase made over 60 days ago before going to the store, and planned to receive store credit as this was what the website stated. The original cashier was friendly, but she asked, who I assume to be the manager, if they could accept it and she was very rude and said they couldn’t. When I asked about the policy online, genuinely confused, she acted like I was being argumentative. I also asked if I could have a bag, as I carried my return into the store in my hand, but was told they couldn’t give me a bag. I ended up calling the Brooksville Ulta location and they were extremely helpful and allowed my return. Won’t be returning to this store. Also, they’re missing a lot of fragrance samples and multiple are being held together with scotch tape…? Not sure who the manager was on 04/18, but this store needs a lot of work, both in terms of store appearance and staff attitude.
