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November 2023 by Larry Diaz
Opened new account. Everyone super helpful, friendly, and knowledgeable. I recommend this bank.
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August 2023 by M D
Yesterday I deposited cash with them. It was the worst experience ever. Worst tailor ever. Christina who says she is 30 years old according to what she told me. After I deposited $6000 cash into my account and another $5000 cash into the other and put the money in her drawer - they are treating me as if I stole the money and asked for my social security. I declined and canceled everything and they returned my cash again. I spoke to the mamager - a man and a woman both said that they were the manager - no one apologized or did anything. This is not the first time this occurred at this branch, it is my second time experiencing this at the same branch. If you are a colored person - avoid this branch at all costs.
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August 2023 by miro dimtry
Worst experience ever, especially in this branch. I complained to customer services before a few months ago & nothing change,same rude employees & manager.I use the ATM machine to do the cash deposit to avoid this rude people.I hope someone in corpot investigate Trinity branch to see what's going on there!!!!!
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July 2023 by Jason Peterson
Unhappy with my current place of banking and was considering switching to chase. Went in to talk to someone to get more info on personal and business accounts. After standing there for over 10 minutes same client still at window. Two employees walked right past me and didn’t even acknowledge me in any way shape or form. I don’t get great customer service at my current institute, but at least it’s better than NO customer service. I will not be wasting my time switching to Chase!
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June 2023 by Jennifer Clark
Lori is absolutely stellar. Went above and beyond. Thank you.
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May 2023 by Luke Mayn
Seriously good service. Staff are polite and professional.
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October 2022 by Jack Craig
I find all employees are super nice. Very professional.That's my bank . I'll never change..
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October 2022 by Chris Chuong
Terrible customer service. Paul Mathis the Branch Manager is smug and unhelpful. The teller's are rude.
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September 2022 by Adelia Bosma
Emilie went above and beyond to help me set up a trust account. Another local bank with whom I already have accounts couldn’t respond to my multiple emails/voicemails, and left me hanging for over a week. Most appreciative for Emilie’s great customer service during my difficult time of grief.
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September 2022 by Ricky Sujanani
If you want open an account or have any banking questions this is the place. Emilie will be able to help you out with all your banking needs I can't recommend any body else
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July 2022 by Adelia Romeo
Emilie went above and beyond to help me set up a trust account. Another local bank with whom I already have accounts couldn’t respond to my multiple emails/voicemails, and left me hanging for over a week. Most appreciative for Emilie’s great customer service during my difficult time of grief.
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June 2022 by Kevin Kessler
Joanna helped with a deposit transaction. Called me to follow up on it as we discussed and I was very appreciative of that.Very professional and courteous . Thank you!
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January 2022 by Landon Lamb
Emilie was extremely helpful setting up a Business Checking account and Business Credit Card for my wife's new business.
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November 2021 by Mike B
Great staff !!!
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August 2021 by Annie Hummel Nickerson
Worst bank ever!! Our friend has an account with them (I don’t know why) Very unfriendly setup and not a people oriented bank. We tried to cash Their check but acted like we were somehow robbing them and wanted to charge a ridiculous fee.. Wells Fargo is the route to go!! Always courteous and always helpful!!
