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October 2024 by Michael McCloud
It’s frustrating when one has an ok site to store stuff but it’s not ok to raise rent multiple times in a very short period with little to no notice. Beware of their pricing Bait and Switch.
Try to get a contract that guarantees rent prices for a specified period, but you won’t get it. Our last storage did not raise prices even after 1 1/2 years.
IStorage is supposed to give a 30-day notice of an increase, but we’ve been given a few days’ notice for one increase, and we found the latest surprise rent increase ourselves on line, not by any notification from them.
We’ve had a 30% increase after about 3 months on one unit, and 27% on another after less than two months, both with almost no notice.
Doing this to a 100% disabled vet with fixed income is pretty crummy but we find it can be pretty common.
They just raise prices indiscriminately it seems.
That’s fine. We’ll be moving out.
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October 2024 by Terese Mann
It was a pleasure having Krystin assist me today she was extremely helpful, very courteous and pleasant, she made a tense situation very easy and manageable reassuring me that all will be fine. Thank You Kristin for making me smile this evening and taking the stairs with me?
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October 2024 by Jesse Weaver
Krystin has always been very helpful. She goes above and beyond to make sure I am taken care of. I really appreciate this level of care. I will continue to store my stuff with Istorage. Their facilities are always clean and their staff is always very friendly!
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October 2024 by Norman Lebel
Krystin was amazing. Professional, courteous and efficient service.
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August 2024 by Tony James Boatright
Excellent customer service. Facility was able to provide storage when another nearby facility, where I had a reservation, was unexpectedly closed due to maintenance.
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July 2024 by Michael Cavanaugh
Reserving a unit was easy. The girl at the front desk was very friendly and helpful. Storage building building security seemed lacking.
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July 2024 by Mary Dowty
Wow!! Amazing customer service!! Thank you for your help!! Y’all made my day.
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July 2024 by Gary Williams
I have been a iStorage customer for over 7 years and have always been totally pleased and satisfied with the service I have received. This satisfaction is totally due to property manager KrystinTrexler. Kristin is extremely courteous and understanding of customer needs and ensures those needs are met. She is always cheerful with an all around positive attitude. It's a pleasure doing business with her.
Gary Williams
Titusville, Florida
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July 2024 by Mike Watkins
Very dissatisfied. They increased the rates very few months.
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May 2024 by Mark Seymour
Fantastic place with very helpful staff - perfect if you’ve got junk in the trunk! ( of your car, of course :-)
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May 2024 by Mickey Mouse
Came in to see a unit on Friday, and the young lady Christine, at the front desk office was absolutely helpful and gave me the information I was seeking. great customer service.
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April 2024 by Michelle Mcdougall
Came in to see a unit on Friday, and the young lady Christine, at the front desk office was absolutely helpful and gave me the information I was seeking. great customer service.
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April 2024 by Angie Adams
Christine was a tremendous help. She answered all of my questions. I would highly recommend this storage facility.
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April 2024 by Frontroy Pressley
Quick and helpful
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March 2024 by K Benson
Christine is super friendly, patient, and exceptionally clear when answering questions and giving explanations. The property and the warehouse are very clean. No odors emiting from or damage to the units. Looking forward to using this facility for storage.
