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January 2024 by Fisher Godly
This was our second fence with SF&R. Black 5' aluminum with puppy picket as approved for neighborhood. We did get other quotes, all of which were thousands more. Same materials, so it wasn't a quality issue.Another local company told me they just can't compete with SF&R due to the fact they can't obtain the same material pricing due to lack of bulk orders.Overall great experience with Julio in sales, and Theron (sales manager). The scheduling dept Todd and Emily went above and beyond to get us in upon closing. Permit was pulled at point of sale.Vince flagged the property on the same day as promised. CORY the installer did the entire job himself with no help. He was kind and polite, completed an initial walkthrough to make sure the scope was correct, and did the final walkthrough as well. Bobby the owner spoke to us when we called to congratulate all involved. Keep up the good work SF&R.
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January 2024 by stringduo
I was reading a lot of reviews for secure fence and rail and most of them were unfavorable and I am surprised; this is very honest review; our fence was just installed by Secure Fence and Rail and for the installation team , I would give five stars; Excellent work !One of the gates that was installed already had a gap and the team just replaced it the next day (we didn't ask for it, but they said that is not right). However, I give 4 stars for the timing; when we paid first payment and signed the contract, we were told 6 weeks waiting and we end up almost double the time. If you don't mind waiting, then Secure Fence does very good job at very competitive price.
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January 2024 by Randy Reese
Corey did an amazing job on our fence installation. Very meticulous about what he was doing. Great worker.
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December 2023 by Gail Filer
First set of installers built bad gaits. Didnt follow instructions on how the gates should open. Removed sod so the gate could swing the wrong direction then I had to replace the sod. Broke two sprinkler lines that I had to fix myself at 67 yrs old. I waited 9 weeks for installation. Spent about an extra 100. Bucks after they left to fix the damages. The fence in the backyard looks nice. I still can't say I love the gaits, my sister in law's gaits were built nice which Secure did. Laying sod at my age wasn't fun.Thanks guys.
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October 2023 by Justin Wade
Everything about our new fence from the estimator coming out to the 2 workers who stayed until dark to get it done was top notch I would and absolutely will recommend them to everyone
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October 2023 by Thankachan Joseph
Do not trust them, installed gate and fence at our small business, gate is too heavy, bending on both sides, poor quality materials. Seriously injured elbow trying to open it. Made several calls and no return calls or fixing, trying to sell more snake oil. Can’t believer a veteran can be so unprofessional and callous. We spend $9000 on it. Am exploring legal options available to us as a consumer for the injury we suffered. They contract the work out to no English speaking folks. Terrible experience .Services: Custom fabrication
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October 2023 by John Dube
Secure Fence & Rail did an absolute fantastic job. From start to finish Ryan was friendly, informative and very knowledgeable of his trade. The entire process was a breeze. They handled permits, surveys, showed exactly when they said they would-did the job in one day, and transformed our yard into the two dogs’s playfield. I would highly recommend using them and would use them in the future if I ever needed more done! Ty everyone who was involved !!!Service: Fence building
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September 2023 by Linda Mann
Great, courteous, hard working crew, kept the work area neat and clean. Now I have a beautiful vinyl fence. The company kept me informed as it got closer to the installation day. I highly recommend them.
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August 2023 by Heather Kerr
Had my fence installed. They took the pegs out for my hurricane shutters and installed the fence there. Now I cannot put up my hurricane shutters. I have contacted them, sent pictures and nothing to rectify. Who would remove bolts to put up hurricane shutters to install a fence. It was never discussed with me . It was done without my knowledge. Not a good on the installers part and worse they never fixed it and made it right after multiple contacts and sending pictures of the problem. Not recommended.Read you reply and your records are mistaken. I double checked and I have a copy of the contract and emails to Todd pertaining to this matter. I can also provide a copy of the paid invoice.
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August 2023 by MSZRN 12
Very dishonest company. We were asked by the salesman to sign and initial a blank contract meaning we did not have our names on the paper and were told that the office will put in all our information and will send us a copy, but we never got one. They did our fence for about 3 weeks. Broke our sprinkler pipe and did not notify us and when we called the office, we were told that we declined the warranty, and it will cost $250 to come out and fix it when they caused the problem! We were never aware of such coverage. We were told they will fix whatever they break during installation. They don't back up their work. You are pretty much on your own once they put up your fence. They will charge you for everything after. I should have gone with my gut about this company from day one. Lots of bad reviews! But gave them the benefit of the doubt. Lots of issues with this business. Lack of communication between staff/clients. Doesn't give updates on where you are in the process. And when you call the office to find out, you get the run arounds, attitude from the receptionist and despite all that, no one will get back with you. It's a waiting game. When they schedule your fence, they will only guarantee it the day before. They rushed our fence. From what I have read from other reviews, it's common practice for them to stay till after business hours. They were working on our fence till past 9pm. It was wet, dark, and the neighbor started to complain. They tried to finish it in one day, although it was pouring rain on that day. Left a big mess on our lawn (piles of topsoil from all the digging, cement) we have to work our butts off to remove all the dirt which we believe should be their job to clean up after. No foreman on the site. Guy did not come until the next day. We think if he was present during installation, all these issues could have been prevented. The guys did not start work until 9 am. If they started earlier, they may have finished and missed the storm that afternoon (every minute count). Their manager should have known better what the weather would be like that day. We are very disappointed. This company says it's owned by a veteran and that is also one reason we gave our business to them to support but this is not a clean company as far as we have experienced. I highly do not recommend!!! Beware of this company!!!Service: Aluminum fence installation
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August 2023 by Christian Hurston
Todd and the Team at Secure Fence and Rail are incredible! They recently did a big vinyl fence and aluminum fence for my commercial building project and exceeded our expectations! They are quick, professional and have great pricing! I highly recommend Secure Fence!Services: Aluminum fence installation
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July 2023 by Shane Smith
Where to start. Mike Sellers was our first contact when he came out to give us a quote. He was an amazing human. Super respectful, friendly and knowledgeable. The few time I called into the office to check the status of the install the people on the phone were very helpful. They actually installed a week early because they had an opening which was awesome. The product is beautiful and we couldn’t me happier with it. Thank you to all who made it happen. We will recommend you to everyone we know.Services: Fence building
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July 2023 by Pelai Goleta
I have my fence done from start to finish and now have been somewhat of a struggle. I have to say the owner did try to make it right and I appreciate that.First, installers issue-not a single person was able to speak English, even though the survey have marked the property line, I paid to have the addition trees removed and cleared the space for it, the crew still installed at the same location, loosing a few feet of property. When I asked them to put it where it should be, they acted like they can’t understand me and just keep on working. Once I got a hold of the owner, they said because of tree roots it was too much work to put the fence where it should be.I have a whole East part of the property with new wood fence, I told them I wanted my good posts and fence, the crew refused and say “it’s mine” none of the fencing on the truck are theirs and not mine. I asked then why did my wood go? I had a lot of brand new post and panels, they said they don’t know. They now know how to speak English.After the job was completed the front panel keep coming off, I keep putting it back, took them a month to come repaired it, they just screwed the panel in.Today July 25, 2023 I called to follow up with an email and phone call regarding more panels that came loose. The customer service was irritated and short, too bad I didn’t catch her name. It doesn’t matter if you have a bad day, it’s not ok to be less than friendly, respectful and helpful to a customer. Because of this Secure Fence lost a good referral and a customer, my next job will be with another company. I truly believe the owner is an honest guy, but the face of the company are the quality employees, from the receptionist to the installers and the pride of quality assurance.Services: Installation
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July 2023 by Brett Ontosomethin
Mr.Ozz was great at communicating with us and letting us know not just what he was doing but why he was doing it as well. He was very professional. The company as a whole was very good at updating us throughout the whole process. The work quality was great, price was inline with other quotes we received, We are very pleased with the outcome of our fence. Thank you Secure Fence and Rail.Services: Fence building
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May 2023 by Bob K.
we had a vinyl fence installed late 2017. The fence came with a lifetime warranty. In April I contacted them about cracks developing in the gates. After getting the run around for a couple of weeks, I was told that I would have to contact the manufacturer. I don't know who manufactured the fence and apparently they don't either, since I have asked them several times. They will not respond to emails or phone calls. STAY AWAYWe live in Merritt Island