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August 2023 by Mike M.
Don't take your dog to these groomers at all they make my dog overheat and when I walked all the way from Best Western to get his grooming and then they pull a whole 30 minutes that I missed when I was trying to grab the piece of paper that was in front of there business that fell out of my pocket for his rabies information and they were there standing waiting for that get it only took 3 min too and then they pulled the whole 30 minute sh*t I'm now back at the hotel with my Dog almost passing out and panting so I came in at 12:17 with the paper missing went right outside came back in and it took them over 10 minutes to fill out the missing information for the rabies shot and then they try to say oh they're booked and everything when I was still here just to get his grooming making wate over $600+ for hotel for this grooming also because of this when I could've been down in Okeechobee, where I should've been by now, and now want me to waste more money with the hotel also what we're you going to do have him sit there while you do another dog that was already there waiting just crap employees and really f with my dog in ways I'm not happy with just look at the video luckily now he is drinking water but still is panting because of the long walk I will never go back to this petco ever again and I was there daily most of the time
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April 2023 by Anisa J.
I took my pet to Petco today and I just wanted to share my experience. I haven't had a lot of good experience with groomers in Titusville since I've been here for the last year. But I called Petco and set up an appointment with Robyn, and they really hit it off. He is 180 pound St. Bernard and he is almost 10 years old. She just dealt with him very well letting him rest when needed and he looked absolutely amazing when I picked him up. All of his white hair was white ,and she just did a really good job. I would definitely recommend this groomer. Definitely knows what she is doing and she cares. She was really wonderful to deal with. My dog Monkey, didn't even want to leave when I came to pick him up, which, normally he does, so that was just a very good sign that he was well taken care of by Robyn. We already scheduled our next appointment with her and will continue to have her as our Groomer. What a great experience!
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March 2023 by Fran N.
I have been using PETCO GROOMING in Titusville, FL since 2007, 16 years, and they have been wonderful! Groomer Joe Terkeurst has always been kind, professional and always did a wonderful job with my large dogs! Chief was a Chow mix and most groomers were scared to work on him. But he took right to Joe and when Chief died in 2019, Joe came over to tell him goodbye! We now have adopted Ziggy, a Golden Retriever, he's also a large dog. Joe has groomed him for the last 3 years and Ziggy loves him! We are so sorry to hear that Joe has been relocated to Viera but I highly recommend him to all the dog lovers there and wish him the best. He will be missed here in Titusville!
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December 2021 by Amy S.
Hubby and I bought a standard poodle puppy from this area, so we stopped by here to pick up a few things rather than the store near our home. Store was clean and organized and had everything I was looking for. Purchased a collar, leash, food/water bowls, toys, treats, food, puppy pads, and a very large crate. We needed assistance choosing the correct vests and we found someone immediately to help. He was so wonderful and very knowledgeable. Wish I could remember his name now. This particular is definitely better as far as customer service goes than any other pet store I've been in. Wish I lived closer and I'd buy all things for my dog from them!
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July 2021 by David C.
It all started with a trip to look at the fish with my son. Then we (mostly me) fell in love with a clownfish that had a jigsaw puzzle pattern. I spoke to Sara in the fish department and she was able to help me pick out everything I needed to put a tank together and set up a home for the little guy. She was very sweet and patient with my son and answered all of our questions. She even gave us advice to make sure we started everything properly. We bought all our supplies and decided to come back later for the fish, so the tank could settle in. Sara was there when we came back and helped us pick out a similar size companion for our little puzzle piece and even did some research on her own to make sure we made all the right choices for clean up crews for the tank. Kayla also gave me some great advice with the tank since she has the same setup. I have since gone back and spoke to the manager David who has a wealth of experience when it comes to saltwater aquariums. I know there can be a lot of complaints about the big stores vs small local stores, but with people like Sara it feels like a local store the way she treated us. Petco, you have really done a great job putting this team together and I look forward to future visits when I need anything else for my tank.
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June 2021 by Kristie L.
Definitely an amazing experience. This Petco not only went above and beyond when their credit card machines went down and they were only excepting cash transactions . Savanna, the cashier took it upon herself to try to pay for my item with her own cash when all I had was my debit card. She definitely is one of a kind and a necessity to this company. Great job Petco on hiring amazing people
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November 2020 by Cortney J.
The staff at this petco are great. Always willing to help. Shopping is usually a breeze. They're rarely out of the items I'm looking for for my pup! They price match their online price which is competitive with other major pet-product retailers. I have noticed that the pals rewards is starting to keep up with their online prices which is nice but if you don't have pals rewards do keep in mind they will still price match. I can't really speak to the grooming since I don't use that service.
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August 2020 by Rob W.
This Petco is nice, clean and well organized. They carry an extensive selection of pet food here as well. The staff was helpful and pleasant here.
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March 2020 by Melissa B.
I have been taking my boys to see their "Girlfriend" Rachel and she is so amazing and caring with my boys and they love their groom day with her. I would recommend Petco in Titusville to anyone and everyone and I would never take my boy to anyone else but Rachel. She makes sure that your fur baby get all of her attention and remains safe. The entire staff Petco has at the Grooming center are TOP KNOTCH and make you and your pet feel welcome. No matter where I live I will be sure to travel to the Titusville Petco. Management did an amazing job staffing their store. They know what customer service is all about. Great job guys and ladies.
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February 2020 by Linda O.
I really like the layout of the store and the wide variety of different things I need for my pet throughout his entire life stage. When my former cat had a broken jaw, I was able to find the specialty products I needed for him. There are a couple things that I can't get there ("Soft Claws" that aren't pink and Hertz Lickables), but I can order those online from Chewy. What I really like about this place is the eco-friendly refillable cat litter containers that I not only save money on, but save on plastic waste. The staff is helpful and overall friendly. The store is usually clean and always very well organized. Prices are reasonable too.
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November 2019 by Mrs. P.
Great service, caring groomers, never had a bad experience. Our dog has been going here for years and will continue.
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September 2019 by Jill G.
On my third dog obedience class with petco. Elle is an amazing trainer. I would rather find training that isn't all treat based, but you almost can't find that anymore. However, Elle does a fantastic job and is so helpful with any issue we have. My dog loves going to class and has learned a lot. My dog has been the only dog in the last two classes which I'd rather her have other dogs in the class so she'd have to learn to perform the skills with other dogs distracting her, but this isn't Petco's fault..... just not many signed up
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August 2019 by Tiffany B.
I've never really had a fantastic experience at any Petco, unfortunately. As we walked in, the store was nicely organized and well displayed. Looked clean and had quite a few customers in it. We were specifically looking for a brand of cat food that we couldn't find. My husband asked a employee and she wasn't sure, so she said she would find someone who knew, but he never came. We decided to just go with another brand. I used the bathroom, now mind you it was probably about 2pm at this point. I walked in and the bathroom was not clean. Random toilet paper pieces just laying around. No paper towel at all and a live cricket walking around. It's Petco, I expect a cricket to make a run for it and end up in random places in the store, but I spotted this one AFTER I sat down on the toilet, as a anti-bug lover, I was a bit freaked out, but it's a cricket and I knew it wouldn't hurt me even though it was crawling towards me. Probably wanted to chat about cricket life or something. Anyway, I rushed out out of there and wiped my wet hands on my pants after washing them. We checked out and my husband later found out that they didn't even carry the food we buy any longer. No one's fault, but it would have been helpful if someone found us prior to us looking through the store for help. That's pretty much the experience. Not a lot of people greeting us or asking if we need help, but no one was rude. I think we will stick with Petsmart as usual
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February 2019 by Brianne M.
The grooming techs are pleasant and very educated on the pets needs. Like most pets I am sure, our pups seem partial to Joe and Stephanie, but don't let that sway you b/c all the grooming techs are great from our experience. My one criticism would be to make sure you have your pet vaccination papers available, as it seems some times we go in and our pups are updated in the system but other times no issues. Although I do not know how that might happen, we have learned our lesson and make sure we have the paperwork to be safe.
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January 2019 by Ash B.
My dog has been to Petco Grooming twice at this location. The first time was perfect. The second time (she came on Sunday, 01/13/19) everything appeared to be perfect until we came home. It's currently the 18th, and she has been having diarrhea since. She is 11 years old, and she has NEVER had diarrhea like this before. Nothing out the of the ordinary occurred at home to cause this--which leads me to believe she must have came in contact with something at Petco. Whether things happened by accident or not, Petco should be held responsible. She will be going to the vet ASAP. The only reason this deserves 1 star is because her groomer, Jamie, is really amazing and gave my dog an amazing haircut both times.
