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December 2023 by ian rowan
Went in for them to check my tires since my sensor went off. I was told all of my tires are low on air so they filled them up and sent me on my way. Next day sensor went off again for low air pressure, and again was told it’s because of the cold weather. Looked at it myself and behold a screw in my tire! Don’t go here, techs are idiots.
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December 2023 by Kaylen Brooks
You guys have the greatest customer service! I'm leaving the parking lot now with happy tears because I am so thankful for your kindness and quality service. This is my second visit to this location and my first experience was exactly the same. I can't thank you enough!
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November 2023 by Billy Dawson
I expected a wait after arriving before they got to my vehicle, then at least two hours for the work to be done. My appointment time was 12:00 (noon), they got my vehicle in within a few minutes of that, and I was on my way at 1:30 with all the work completed. I was very happy with the service and the timeliness.
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October 2023 by Robin Workman
I needed a flat repairs and put back on my vehicle. Excellent customer service. They were very honest about the wait time and offered to schedule an appointment for early the next morning. I was able to get in and get out quickly.
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October 2023 by Zachary Babione
First off, the guy at the counter was rude even before he asked who worked on my brakes previously. When I told him it was me he assumed that I just wanted them to tell me what the problem was so I could fix it myself. At this point I was willing to let them do the work because I kept having issues. So they quoted me to replace brakes and rotors all the way around front and back 1500 when the main issue was with one front brake. He also said that they would have to charge me if I didn't get any work done. So when he called to give me the price quote I told him I could not afford that and asked how much the charge would be he told me to hold while he asks his manager came back literally 3 seconds later and said there would be no charge. I then proceeded to pick my vehicle up about a half hour later and before I even got home I had another issue with my car that I haven't had in the six plus years that I've owned it. Coincidence possibly but I doubt it. Yes I really think they did something to my car because I didn't get the work done there. So beware this isn't the first negative review about this location.
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September 2023 by Frances Jennings
I arrived early for my appointment. They took my car right in. The customer service was polite and professional. They replaced my headlight, checked out my vehicle and told me all was good. The price was less than they quoted me. I will definately bring my vehicle back if it needs anything else.
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September 2023 by Rachel
There was an issue with my original service and Kyle at the front desk made sure it was fixed properly himself. Very friendly and professional he was very helpful!
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September 2023 by Jim Burns
Excellent service and very prompt. I had a 9:00AM appt to get 4 new tires and was driving out of the parking lot at 10:15AM with my new tires. The service here is second to none and they never try to sell you something you don't need. We discussed a few things that I will need on my truck, and I will be heading back to this Pep Boys to have them taken care of. Thank You
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September 2023 by Rick White
Great experience. We hit a deep pot hole and blew out a tire. We had to leave in the morning to get back for work. No appointment. Went at opening time and they had it repaired in about 45 minutes or so. Great service!
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August 2023 by Vickie C.
Excellent customer service! My car tire had a nail in it; tires were worn. I was sad & anxious having to buy new tires. Mike & Kyle worked with me to find what I could afford. The tires were in stock & my car was ready to go within a couple of hours. What a relief to me. Highly recommended!
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August 2023 by TCB7 Family
Came in limping with a tire going flat. They got me in and out and safely back on the road in less than 30 minutes
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July 2023 by scott howell
Been in the shop twice for different services. Once for an exhaust leak and the first advice was the exhaust manifold. (Costly repair) It was actually the flex pipe that I got fixed somewhere else much cheaper. Stopped in to get two tires mounted and balanced and was told they don't mount used tires. Probably won't be going back.
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July 2023 by Jeremy Painter
Had one of the best experiences I have ever had at a maintenance appointment. Just before I took my wife's car in for it regular maintenance I replaced an coil and fixed the car. I never mentioned this to the staff and the manager David not only noted it but asked to be sure that the spark plugs were also changed. I really appreciate the extra attention to detail he brought forth.
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July 2023 by Lynne Royal
It is very easy to deal with Pep Boys! I made the appointment online, telling them my reason for the service in detail. They were prepared for my car when I arrived, knew the parts I needed & efficiently performed the service I requested. The Cheney Hwy staff is professional, friendly, experienced & efficient.
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June 2023 by Matt Beach
I was on my way to Port Canaveral for a cruise when about an hour out I had Tire problems stop into their shop they didn't have the tires especially on a Saturday evening about 5:30 I was wishful thinking but they ordered them for me and the following Saturday when the cruise was over I came in and they got tires on the car for me pretty quick even done an inspection for me to make sure everything else was fine for my 10-hour trip back don't remember the guy's name at the front desk but he was awesome the mechanic he was awesome too wish I could have tipped him but after a six day Carnival Cruise and having to buy two new tires I was a little tapped if I lived there that's where I would take my car to thanks for the great service
