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January 2024 by Jeff Zuber
In August of 2023 we worked with Dan Kapellen and Pacific Lending Group to secure a conventional 30-year mortgage for our new home in the Villages. We were extremely frustrated and dissatisfied with the experience. We chose to work with Dan because he told us that we would be working with a local lender that understood the Villages and would be able to give us better service and terms as a result. This was a gross misrepresentation. While Dan does reside in the Villages, Pacific Lending Group is based in Los Angeles California. All the decisions and loan processing work was done in California. In our experience we did not observe that Dan had any influence over decisions or processes regarding our loan. In our experience Dan’s poor communication and mistakes made for much unnecessary stress. There are many examples I could mention here, but I’ll keep it to two instances that we found to be particularly egregious. When Dan locked in our interest rate, he incorrectly set the expiration on the lock to expire several days before our purchase closing date. This forced us to pay an additional fee to extend the lock to our actual closing date. An apology or an offer to mitigate the cost of his mistake were never offered. A second significant mistake was that Dan misquoted our final cost to close amount that would be due and payable at closing. We did not think the quoted amount was correct and asked several times for confirmation. We were told that the initial amount was correct until two days before closing when Dan finally discovered and recognized his mistake. This resulted in an extremely stressful couple of days scrambling to move money between several financial institutions in order to secure the correct amount that would be needed at closing. Our final surprise was that Pacific Lending Group would not actually be our lender. It is common industry practice for lenders to sell loans to other lenders, but this usually happens after some period of time after the loan is initiated. Pacific Lending Group sold our loan before our closing even occurred and this was disclosed to us only shortly before the actual closing was to take place. Based on our experience we would not recommend Dan Kapellen or Pacific Lending Group to anyone.Update- My reply to Dan's response to my review.I find the suggestion of a "flawless closing" to be quite comical given the paperwork provided by your company at closing was incorrect and we wound up wasting hours sitting in the closing office waiting for documents to be corrected in California and resent before we could close. Your error on the date with the rate lock nearly cost us thousands of dollars, so I wouldn't pat yourself on the back too hard because the error got corrected at our expense before we got burned. Yes, I will remain frustrated. I've said everything I need to.
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November 2023 by gary Ryan
We had many obstacles to go thru Dan was very understanding and very patient with us in the end all went great .Dan truly cares about people . From my wife and I you can completely trust Dan......
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November 2023 by Fran Williams
Dan Kapellen was the most knowledgeable and helpful person I ever spoke with about Reverse Mortgages. We met at his Reverse Mortgage Explained Seminar. He was very informative and helpful when we met in person regarding my Reverse Mortgage.
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September 2023 by Marcia Jewell
Ours was an unusual situation we are grateful Dan was able to maneuver us through the process
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September 2023 by John George
My wife and I recently purchased a house in the Villages, FL. Our realtor recommended we contact Dan Kapellen with the Pacific Lending Group for our mortgage needs. Dan was a pleasure to work with from start to finish. When we first contacted Dan we weren’t entirely sure that we really wanted to purchase a new home. Dan worked closely with us in obtaining a mortgage pre approval agreement so we would be ready to go if and when we made the decision to buy. Once we did (approximately a year later) Dan worked closely with us to update our information and apply for the mortgage. It had been years since my wife and I had done anything like this and we had numerous concerns and questions. Dan was very knowledgeable and extremely patient in guiding us through the process. He was always available when we needed him and was right there with us at the closing to assure a smooth conclusion. We would highly recommend Dan Kapellen and The Pacific Leading Group for your mortgage needs.
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August 2023 by Vickie Griffith
Dan, was patient with my parents and made the process understandable. Because of his attention to detail, there were only a few minor speed bumps along the way that were out of his control. He handled them with expertise, confidence, and assurance. I will seek Dan out again for any mortgage that I am in need of.
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August 2023 by Richard Dumas
After months of pondering whether to secure a reverse mortgage, we decided to attend a presentation by Dan Kapellen. He explained the do's and don'ts of such an endeavor in detail, but in a way to fully understand them. Although our primary purpose was mainly meant for remodeling of our kitchen, we are now better prepared for unforeseen expenses and the freedom to enjoy the benefits of retirement. Dan was always readily available by phone or text to respond to our concerns while assuring us we were not becoming a nuisance. In closing, we are forever thankful that, Dan, with his presentation and knowledge of the subject convinced us to get a reverse mortgage and find comfort in our retirement.
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August 2023 by Robert Metz
Informative, efficient, professional, guided us through a sea of paper, and responded quickly with every inquiry we had.
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March 2023 by Anthony DeNicola
Dan has been a great asset to my business. With his guidance and support, I have been able to get my business off the ground and have it prosper.
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March 2023 by Missi Kelsey
Dan is very knowledgeable in the loan process and will go the extra mile for his clients. I highly recommend calling Dan for your financing, whether it be a reverse mortgage, refinance, or a purchase loan.
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March 2023 by Richard Mason
Through a very long and somewhat complicated process Dan was always there with the right answer or suggestion. A true professional who always puts his customers first. We'd use him again!
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March 2023 by Nan Robinson
As a multi-million dollar producing Realtor in The Villages, FL, I rely on the expertise and professionalism of the top Mortgage Lenders in the area to maintain the high level of service my clients have come to expect. Dan never disappoints! Give him a call. You won't regret it!
