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March 2024 by M H.
I have purchased from City 3 times. 2 orders were damaged. The FIRST took FOUR months to sort out (and then the replaced item was damaged). The Second order I had to FIGHT with them to REPLACE a CLEARLY BROKEN item. Their OUTSOURCING of Customer Service and repair is ABYSMAL. Just DON'T purchase. Find another store entirely. I'm fed up with their strangulating rules which they bend to their advantage. (My repair: I placed a claim. Can I SEE my claim ANYWHERE? NOPE. Repair? They shoved the 'loose piece' back inside and called it a day...leaving a wrinkle in the leather saying "All leather wrinkles." Just DON'T purchase.
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March 2024 by A C.
Buyer beware! "Bait & switch sales tactics, high pressure sales, extra charges, poor basic warranty, and scam "3-year in home service" plan.
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February 2024 by M M.
Buyer Beware !!!!! No customer service, no quality in the product... My original purchase was in May 2023 purchasing a living room group for more than $2,200. By June the springs had collapsed in one section. After City Furniture played games then finally sending someone to my home to fix the couch,... he indicated he couldn't fix it and recommended to City Furniture to replace it. Finally in November it was replaced... BUT within a month, the replacement had exactly the same issue. Customer service is arrogant and non existent. Now more than two months after I advised them of the issue.... still NOTHING. No attempt and no desire at all to resolve this issue. The part of the couch that the springs collapsed actually sits 4" lower than the rest of the couch. It resembles the couches you see thrown in the alleyways as trash.
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February 2024 by Karen P.
I'm not a customer. I didn't spend money in this store. Family member did. And after experiencing this store's customer service I would have never let them spend money there. As a previous business owner I would have fired any and all employees and worked the business alone before I would have let this go on. Management don't waste your time responding to my post. I see the endless excuses and apologies in other posts. Please don't bother. THERE IS NO EXCUSE FOR BAD CUSTOMER SERVICE! Fellow Villagers shop elsewhere. Go to Babette's!!!
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January 2024 by fargone -:-
Denardo was great. He fixed my dining table and my recliner. He was very professional and very skilled at what he does. He knocked out the work in a timely manner. I am more than satisfied.
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January 2024 by Ronni Harris
The staff at the Sumter location was extremely professional and allowed me to form my own opinion and choices. I do not like to be pressured into making a choice that a sales person attempt to make for me, that is a total turn-off to me. I do not need help spending my money, I do a fantastic job of that currently. Their staff was extremely friendly and accommodating. I would recommend this location to anyone! I will return to make additional purchases for my new home
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January 2024 by Holly Sears
We had a wonderful experience today with Keith. He helped us pick out several pieces for our home. I never thought of buying furniture as a "fun" experience until today. We definitely recommend him to anyone in the market for new home furniture. (Lake Sumter location)
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January 2024 by barbara simpson
It was a pleasure working with Taylor he was most helpful in finding what I was looking for whether it was in the store or on his tablet plus he was not pushy only a wealth of great information! I will definitely be doing more shopping at City Furniture their prices are in proportion with the furniture they carry I did not feel they overcharge ~ thanks for a great experience a rare find in the world we live in today ‼️??
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January 2024 by Jeremy Salas
Awesome sales associates. Very knowledgeable and helpful in finding us the bed that we wanted and not one they wanted to sell. I highly recommend this location. James Speight is the man to talk to.
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January 2024 by David T.
Please do not shop here. Ordered an addition to our couch and they delivered the wrong piece. No response from my service ticket. Sales person didn't return a voicemail. Went to the sales location and found out they don't even have the piece I purchased. I have the wrong unit in my entry way and will be sending a bill for storage to the corporate office. The worst customer service I have ever experienced! Please do not shop here!
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December 2023 by Malisa Jackson
I walked in and instantly our salesmen James Speight met us at the door and helped us the entire time. The experience was fantastic, customer service was best in class. We were looking for a few new pieces to update our family room and he showed us several options and we decide to purchase the items that day. Would highly recommend City Furniture to anyone in the Villages the staff and management are the best in the business. Prices are very competitive but service is the most important to me and they excel at it. Thanks very much to the entire staff and James for making are experience with City Furniture great.
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December 2023 by Rosemary Ringer
This started off as a negative review due to some unpleasantness with broken furniture but after City Furniture saw the review, they contacted me and offered a satisfactory resolution.In short, they did the right thing.I've ordered several pieces from them and they've been overwhelmingly responsive. The delivery crew is typically very good. So I've edited my review to give them five stars and a good report.
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December 2023 by Shirley Castiglione
Geoff was very professional, helpful, and kind. I was skeptical and borderline on the defense because of how pushy sales people could be. Not at this location! Everyone was so friendly and knew the perfect moment to approach and when to give space to the customers. Was not pressured into getting anything. Very knowledgeable and honest about the products and warranties. 10/10 recommend Geoff!
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December 2023 by Melissa R.
Delivered the wrong furniture. Ordered Ivory a white color they shipped a color that is not in Plant City showroom or shown online. We have been given the run around since Saturday. It's Tuesday and time to shut the money off at credit card company. John
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November 2023 by Shaun Switzer
Great buying experience at CITY Furniture. We came in and wasn’t hassled or bothered. Our salesman Walter asked what we were looking for and showed us all the options they had available in the store. He was very knowledgeable and helpful which made our experience great. We purchased a dining room table set and definitely will be back for future purchases.