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March 2024 by mya wilson
One of the worst banks to come to ! This is the second time coming with only 2 tellers available. The woman sitting in the front office with no name tag or stated name, walks out to tell us to go outside to use the ATM. for deposits and withdrawals however there is no teller working the drive thru lines
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March 2024 by Maiem Alam
There is a special place in afterlife for people like her, who has no respect for other, is the least willing to help, has no regard for customers. Was looking to cash a Wells Fargo check but me not being a Wells Fargo customer she refuses to help or answer any questions, this branch already has bottom of the barrel rating doubt this effects this branch or makes a difference to her but at least to the next customer please go somewhere else and save the time. She has to be racist or discriminatory she saw a white couple ahead of me and the excitement lit her face up, as soon as she saw me and I had questions she picked up an attitude going through the reviews this isn’t the first and only time someone is being made felt that way either.
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March 2024 by M
This is by far the worst Wells Fargo branch I’ve ever been to. Terrible customer service, bankers late and always taking breaks, barely have any bankers as it is. Only ever one banker in an office to help with more extensive issues,if that. Always lines out the door with people yet they never hire more bankers. Also the older African American lady that walks around asking everyone what they’re there for has been blatantly racist and rude to me on multiple occasions. Go to another Wells Fargo, or even another bank in general because Wells Fargo does not take pride in their customer service.
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March 2024 by Qiana
If I could leave 0 stars I would. I had an appointment scheduled to open up a business account. The time that was allotted to me for this process was 1 hour. Once I get to the appointment, they double booked my time with another customer and tell me that I need to reschedule my appointment so they can help the other customer instead. This decision was 100% made due to discrimination and I am appalled that this behavior was exhibited in 2024! I will never be doing my business with this branch location again and I will see it fit that legal repercussions be taken for this matter.
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January 2024 by Ashley C
Pretty sure the teller stole $40 she said the machine counted 300. And then when she counted it was $320. I came to the drive thru with 340. I remember the exact denomination I had in bills. Then calls me and says she’s gonna remove 20$ of the 320$ that was deposited because it was never recovered from the machine. In my 12 years of banking with Wells Fargo this might be my last. And it takes like 30 minutes in the drive-through at least.
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November 2023 by Christina Rembisz
I came in this morning to upgrade my checking account. The 2 women were talking to each other and told me to call customer service & continued talking to each other. Complete waste of my time, no service at all
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October 2023 by Wilhemina Guyton
Worst bank ever!!! Always a 30 min-1hour wait. Staff is under trained & Usually always out the change that is needed. And tellers are super rude. Don’t know why the Raintree branch was closed if this branch can’t accommodate the business for both locations. Wells Fargo please do better.
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September 2023 by Kriss Millam
This particular branch has some major issues with its personnel
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July 2023 by Leah Mathis
Worst customer service ever ! Not ever doing business here!!
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May 2023 by Rabih Abdulhak
The manager for this branch she's a nice lady she know how she deal with the customer service but the other dude his name is Jay he's not nice with the customer service what I think they need some training
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February 2023 by Dre Mulkey
Great service. Was able to go in handle business and leave.
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December 2022 by William Sefton
Jay Harrington gave one of the best customer service and professional exchanges I've had at a bank. Nick was was great as well. They made this process easy & smooth during an involved situation. Jay also advised me on account types as well as options for future financial concerns. The drive thru ATM is great here too. Looking foreward to banking here soon!
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November 2022 by Tavares Jones
Went in yesterday, 10/31/2022, and attempted to make a withdrawal from my account. I was told by the teller she felt uncomfortable with my withdrawal transaction and contacted the fraud department. Fraud department contacted me, and my title company to confirm the wire (that had already cleared my account) and case closed! Never judge a book by its cover. This branch told me she felt like I was trying to wipe out my account. ITS MY ACCOUNT, AND IF I WANT TO DO THAT, I CAN, ITS MY MONEY.
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July 2022 by Erric Beasley
Good place
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July 2022 by ALEX
horrible service, horrible bank, and moving my money Asap!
