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August 2024 by Regis Herring
I was riding home on my way from work. When I noticed I had a flat tire. I admittedly pulled over into the parking lot of a tire shop, which was Firestone on the corner of 56 and Busch. I went into the Firestone and asked how much for a new or used tire? They said we don't sell used tires, but a new one would cost $150. I said, "ok wow, I don't have that." I went back to my car and proceeded to try to put my spare on, but one of the lug nuts was stripped. I went back in and asked the guy at Firestone how much it would be to put on a spare and replace a stripped lug nut? He said, "Labor is $110 a hour, and it's no telling how long it'll take to replace the stripped lug nut." I said ok wow let me call my wife. As I was talking to my wife, I noticed the sign of Olin Mott Tire down the road. I said to my wife, "Let me go down the road and see how much it would cost to put on my spare and replace the stripped lug nut." I went in and was greeted by the store manager. I told him my problem and what the tire shop Firestone up the road had said. He couldn't believe it. He told me here at this shop we don't kick people while they are down. I even offered to pay for the replacement of the stripped lug nut and he wouldn't take it. I'll never go to Firestone on 56th and Busch ever again. Instead, I'll be taking my needs to Olin Mott. I suggest that if you're in the area, you do the same. This place doesn't even deserve a full star.
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July 2024 by Martin Osaze
Car was there for 2 days still couldn’t tell me what’s wrong waste of time I’ve dealt with them twice and had bad service
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June 2024 by Neal Nachman
Store Manager was a complete a-hole and was extremely rude. Got a battery from them less than 6 months before and when it died, i brought it back to them as it was under warranty, and Dave the manager refused to replace it. Then started saying i am not giving away free stuff, even though the battery has a warranty and was less than 6 months old. They obviously dont stand behind their products and services, and if i could give less than 1 star i would.... no one should ever have to be treated that way as I was today. We used to take all of our vehicles to them for repair, but not any more. I would highly recommend going anywhere but them for any services needed.
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June 2024 by starkeisha cheatham
Very helpful and friendly
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April 2024 by Zack79 Tampa
Tried to have my fleet van looked at on a Monday around 1130 am, the front office rep told me they can check it out on Wednesday, seriously???? A day and half later just to look at it?? No thanks
Drove it to PeppBoys brandon ( my to go Shop) and it's being serviced as iam writing this review, definitely not recommending Firestone to anybody.
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December 2023 by Sarah D
Very nice customer service, and reasonable prices. Only reason it’s not 5 stars is the bathroom needs some serious cleaning.
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November 2023 by Colleen Clark
Good quality work as usual
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October 2023 by Eddie Griffin
Great service and they also called me 2 days later to make sure my truck was running and everything was good ??
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October 2023 by Mayi C.
Kindly
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October 2023 by Felix N.
Saturday morning my car started overheating. I called the fire stone to see if. so I can have it towed there had it towed there later that day just give me a price quote it was kind of pricey, so I decided to hold off till Monday when I call back Monday to get the parts ordered. The gentleman told me he cannot see anything done with my car to call back and speak to the gm call back did you and told me that he would order the parts I got my car be fixed yesterday it's still not fixed this morning when I called he was all pissed off and asked me to come get my car so now I have to have a total whole another store another $150 and wait till my car gets fixed was supposed to go to work today. I had a call off because of all the situation and also. all I wanted was to get on the same page and have my car fixed. I will never go back to them and will tell everybody not to go there because of the horrible experience.
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September 2023 by Krista Darling
Walter was awesome to work with. Took notes of my concerns and was very upfront about costs and time line of the repairs. Will be using them as my main shop from here on out.
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September 2023 by syed Shareeq
They can't tell when it will be ready . And no no good response.
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June 2023 by Cindy Bucher
This place doesn't deserve a full star. Dropped my car off for an ac evaluation. 24 hours later they still hadn't looked at the car. They tried to convince us to leave it another day so we wouldn't have to start all over on the wait time. My husband picked up the car, drove 1/2 mile, got the evaluation and the ac will be fixed by the end of the day. Sorry I wasted so much time with this place!
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June 2023 by Patricia Zackschewski
Dave was so courteous and helpful great service definitely recommend them to anyone..1000 stars ? for dave
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March 2023 by Tylon B
Thank you Happy for being you, as far as service goes never again will I ever. This is a franchise and corporate won't touch their mess up. Never again will I ever have any service or buy anything from here again.
