Lowe's Home Improvement in Tarpon Springs, FL, is a go-to destination for all home improvement needs, offering gardening supplies, appliances, paint colors, and patio furniture. While customers appreciate the store's selection and helpful staff, some have faced challenges with returns, noting that store credit is not an option like it is at competitors. There have also been concerns about the military discount policy, which requires pre-registration online, making it less convenient compared to other stores. On a positive note, the employees, including Mary M, Ray, Bree, and Cameron, have been praised for their kindness and support, especially in sensitive situations, such as assisting families with special needs. Many customers feel welcomed and accepted, highlighting the store's commitment to customer service. Overall, Lowe's provides a supportive shopping environment, though some policies could improve the customer experience.
Super super helpful and friendly lady in the door department. Sorry, I don't remember her name because I gave her card to my Grandma so she could go back to get her door and be helped by her. But she does design doors for a living. Thank you so much for all your help and kindness yesterday ?
July 2024
We had to exchange a light bulb for a low wattage and they can’t give you a store credit like Home Depot. They had to process a return with the original credit card. Beware when you have to return or exchange something!
July 2024
My trip to Lowes was quick and easy. I got the home repair items that I needed and was on my way in a few minutes
