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November 2023 by Jennifer Alfonso
Melinda was extremely helpful, taking time to provide information even though we didn’t make any purchases today. The nicest people ever!
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October 2023 by stephanie baker
We just bought a house and was looking to upgrade a few things in it like a new kitchen faucet, shower hardware, etc. We originally didn't plan to go, but was driving by and stopped to see what selection a local place had over shopping at, say, Amazon. They do have a wonderful selection and some items we would haven't considered had we not stopped in.We picked out some items which we have now taken delivery on.While we were there, we were interested in some higher end items like a steam shower and one of those fancy toilets with a heated seat, automatic everything, and lights.We were told we would be emailed more information on the steam shower. Never got it. I called to check on the email. Told it would be sent shortly; still never got it. We checked spam/junk folders - nope. No communication about order status or follow up from sales person asking if we had questions.I walk in to ask for an order update and 1 piece had been previously delivered to the store and the 2nd had arrived that day. Again, no communication items had been received. I ask for previous email to be sent to my email for review and emphasize that IF we were going to invest in a steam shower we would have to order asap as the shower is currently demoed. AGAIN NO email. I did consider staying until I received the infamous email, but thought I was overreacting.So much for buying local.Bottom line:Great selection. 2 starsHorrendous customer service! 0 stars
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July 2023 by Marc B
My wife ordered $500 of hardware for kitchen cabinets. It turned out that we had to pay a $40 shipping fee. She didn't realize it at the time of the sale, so that is our fault. If I had realized there was a shipping charge I would have gone somewhere else. Also, from the time of the order to the time it arrived it took 11 days. That's way too long. Don't they have a local warehouse? I don't understand why they would charge for shipping.
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April 2022 by Brian Fowler
I purchased three Kohler toilets and trip levers and Melissa was great to work with. When I picked up the toilets at the separate warehouse the staff there had them ready for me and helped to load them. I worked for a successful plumbing wholesale company in NYS before retiring to Florida. Wool is a well run company with an experienced and professional staff.
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January 2021 by Miranda Jones
Cathy was super helpful when I came in to shop bathtubs the other day. She really knows her stuff and gave me some great tips on spacing and fixture color differentiation!
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January 2021 by Moss Arch
We are in the process in remodeling out bathrooms and are happy to say we found Wool Kitchen & Bath. Nowadays everyone tries to buy everything over internet in order to safe a couple of bucks. Well you are in luck if like me you like to see and touch the furniture and appliances.We have visited the store on 02-24-2020 and it starts with having a lot of parking around the showroom we parked right in front of the store. When entering the showroom without appointment we were greeted and attended right away. Professional attentive staff make your decisions easy. You will not regret visiting this Showroom.
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November 2020 by Allie F.
My husband and I are renovating are kitchen and are looking for a new sink faucet. We decided to stop into this store today to pick one out. We were immediately greeted with eye rolls. The older woman clearly didn't want to help us & stared at us like we were aliens. My husband then caught the other employee shaking her head going "happy saturday" like we were causing them so many issues by stopping in. I've actually never been treated with such disrespect before. We ended up walking out. They missed out on easily a $1000 sale. Looks like it's off to Home Depot we go!
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September 2020 by Todd B.
Wool Kitchen and Bath had a beautiful showroom with a much better selection of tubs and faucets than you will find at your major hardware stores. Cathy was very helpful with finding the faucet I needed and calling when it was ready. They had plenty of staff available. Nice store!
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March 2020 by Luigi Ferraro
We are in the process in remodeling out bathrooms and are happy to say we found Wool Kitchen & Bath. Nowadays everyone tries to buy everything over internet in order to safe a couple of bucks. Well you are in luck if like me you like to see and touch the furniture and appliances.
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September 2019 by Arian Moses
Rudest sales clerk that I have encountered. She lied about having options for vanity mirrors that were not medicine cabinets when we passed by several in the front of the store and just wanted more info about sizing.
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September 2019 by Kate C.
We just finished building a 4,800 square foot house in Carrollwood Village. The one and only vendor we had and continue to have a problem with is Wool Kitchen and Bath. They were happy to sell us plumbing supplies for a kitchen, 4 full baths and 2 half baths - many thousands of dollars, but getting the plumbing supplies delivered and working has been a nightmare. Our master shower head took 9 months to come in, and our kitchen faucet is and remains non-functional. Working with Wool Kitchen and Bath has been extremely time consuming and frustrating. Save yourself the expensive headache and shop elsewhere
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April 2019 by Guatemalan Globes
Cathy Goodwin is superb in every way - knowledge of products, design style, function over form, ADA, professionalism, personality and patience. She was a dream to work with honest, real and superb follow-up and closure. Our new hone and all its kitchen, laundry and bathroom fixtures will be beautiful! Our experience at Wools, both the showroom and warehouse, as coordinated by Cathy was a superior experience in an industry - construction - where there are a lot of problems, hard sells, distruths, and passing-the-buck. Cathy was none of those problems.
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April 2019 by Brian Winston
Best customer service of anyone we worked with for our bathroom remodel. Delivered our tub and toilet with less than 24 hours notice. Both were flawless!
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April 2019 by Spunky Rooster
Smiles for days! What a beautiful day it was ( it was raining) when I walked in this awesome gallery. Melissa Eisman, Cathy Goodwin and Mima(!) are just awesome. It might not be the biggest showroom you've seen but that's because quality over quantity. So welcoming, sweet and kind what a greeting! I was just doing something so not good for my health ( ordering
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April 2019 by Cindy Dulaney
Sweet, knowledgeable, great customer service. Beautiful choices.
