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February 2024 by Y
Visited the William Sonoma store in the international mall Tampa Florida; the store was busy, employees were helpful & knowledgeable. While waiting in line to pay for my items, one of the employees saw me waiting - she walked over to the register, while another man walked up to another line. When she asked for the next in line I walked over placed my items down, she said “I’m told he’s next”. Wouldn’t it have been easier to let the man know “sir, I’ll be with you in a moment- sorry for the wait” why bring embarrassment or disagreement among paying customers? (I mean the sales lady doesn’t know that I traveled over an hour to look at dishes and expresso machines!) Customer service training is lacking in most stores but it should be a priority when making a purchase that could have been ordered online- whether it’s an $1,000. Expresso machine Or a $7.00 jelly jar! Customer service, good manners, a smile and curtesy should be expected.
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December 2023 by Francine Cipriano
This is the 3rd time I purchased a coffee maker from here, and it is broken. Don't bother buying high-end products from ANY WS as they damage their products before selling.
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December 2023 by Dennis Rowley
Lauren took care of us today. She was super friendly. Patient and professional also! She’s a huge asset to WS! Love William-Sonoma!
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August 2023 by James Davis
Cheryl, Reesa and Martha are all amazing and always so welcoming! Thank you for a fabulous shopping experience
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July 2023 by Z
Cheryl was very helpful and patient with us as we figured out what we were looking for - thank you
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May 2023 by Charles Woolley
While visiting the Tampa Area, we visited International Plaza and Bay Street Mall. This store was at the facility, and my sister wanted to browse items there. While at the store, I purchased pieces of glassware/cookware as gifts for family members. I also bought a gift card, for a sister-in-law's upcoming birthday. I appreciated the associates working there, because they were gracious and helpful. When in the Tampa Area, I would highly suggest this store.
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May 2023 by Nathalia G
I went to the store earlier with my mom looking to buy an espresso machine, and since we had nothing else to do we decided to look around the store. When we were in the middle of the store an older female employee approached us and said "the clearance section is over there" which is beyond disrespectful.I never asked or needed to know where the clearance section was, I am unsure wether it was my clothing or that I was speaking spanish with my mother that made her assume I would be looking for a clearance sectionI will not be returning to this store and will purchase my espresso machine elsewhere
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May 2023 by Rhonda Temple
We received Three Days of Classic French Entrees and they are awful! Beef Bourguignon was said to be one of them, but we received chesse puffs with beef chunks. The Coq au Vin was one wing with a back bone attached, and a leg. Shocked at the quality. The photos are not even close to what we received. Super disappointed! We complained once and were sent another order - it was equally bad. One of the containers was smashed and the plastic chunks had to be picked out of the dish. We expected better from Williams-Sonoma.
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February 2023 by Jennifer morgan
We visited the International Mall location to fix a xmas issue and Drew was the best! She took the time to research our order, which didn't ship due to a backordered sponge lol. Drew ended up cancelling the order and reordering our pans without the sponge, which got them delivered within 4 days. Truly incredible employee. I will come see Drew every time I go to International mall.Knowledgable/friendly
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February 2023 by Rolston Friday Jr
Love shopping at this establishment, staff are customer friendly. Great quality appliances and cookware.
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January 2023 by Jason Morgan
They did a great job of reserving our order and made it easy to get in and out quickly.
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December 2022 by Karen Young
The best choice for quality tools and kitchen implements. It’s “off the hook”
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December 2022 by Craig Mallon
I friggin love this store. It's like a Home Depot for the home Cook.Keep doing what you're doing WS!
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August 2022 by Honest Tee
My husband is a chef and is crazy about stores like this.The staff was very helpful and kind to him while he was talking and browsing.
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August 2022 by Danae Yanchunis
60 day gift exchange policy. Was given a wedding gift, tried to return it, didn’t know about the policy. I didn’t have a gift registry with them so they couldn’t help me. Horrible customer service. 60 days is such a short gift exchange. After the wedding we had so much going on and just got back into town, very sad that they couldn’t help. I already have one of the gift I was given, now I will have to regift. Such a shame.
