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June 2024 by tom hampson
Third time I have been in this branch and third time I have had an unpleasant experience. Each time I have also witnessed other customers not happy with the staff. Manager is a major problem here and couldn't care less about his customers. Very disappointing being a customer for decades.
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June 2024 by Alan Katz
Wells Fargo was my favorite bank. The customer service was excellent. Very convenient cause I can usually find one almost anywhere. Now with your new business model, closing many locations. I had one that I was able to walk to now the next ones 4 miles away. They’re also closing a lot of their drive-through at the branches that are open. Very disappointing in the direction they are going.
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May 2024 by Yesenia Avila
I had the satisfaction of being treated by Paola Anez Ortiz, my experience was very pleasant. She speaks Spanish, which made the process I had to carry out easier. I recommend her a 10/10.
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May 2024 by Yuneisi Suarez
Excellent service, Paola Anez Ortiz helped me, she was very kind, explaining everything to me, thank you very much
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September 2023 by Bay City Autosales
THIS BRANCH HIRES RACISTS EMPLOYEES AND BRANCH MANAGERS THAT TARGET HISPANIC OWNED BUSINESS. DO NOT DO BUSINESS WITH THIS BRANCH. READ THE REVIEWS ABOUT THIS BRANCH HAVING THE SAMES ISSUE WE ARE EXPERIENCING.WE ARE CLOSING OUR BUSINESS ACCOUNTS WITH WELLS FARGO2 OF THEM, AFTER MORE THAN 7 YEARS OF BEING A MEMBER, AND MULTIMILLIONS DEPOSITS EVERY YEAR DUE TO POOR TREATMENT, PROFILING ACTIONS THAT WE GET FROM THE STAFF EVERYTIME WE GO DEPOSIT A CASHIERS CHECK FROM ANY OTHER BANK INSTITUTIONS OVER $25K, HEADS UP THIS IS ONLY HAPPENING AT THIS BRANCH, OTHER WELLS FARGO BRANCHES THAT WE WERE REGULAR CUSTOMERS HAVE NEVER DONE THIS PRACTICE, THE STAFF TAKES 30-45 MIN SOME TIMES EVEN MORE EVERY SINGLE TIME AND THIS IS MULTIPLE TIMES A MONTH, THEY EVEN GET THE BRANCH MANAGER INVOLVED BECAUSE THEY THINK IS A FAKE CHECK
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September 2023 by Linnette Gonzalez
I went to this location today to deposit a check because their system would not let me do it through mobile banking. They were two employees, I assumed personal bankers, chit chatting and did not greet me or anything like that. When the teller called me, I explained the situation provided the check and stub (mind you a Fidelity check) and soon after another lady who didn’t introduce herself while watching and dealing with my account said we need to call the company and verify. I said, ok no problem. They stated were able to verify and still put a hold on my check. I work in this same field and if you are able to verify there is no stops or holds you’re good to release. I asked her while she had me waiting if funds could be release to what she answered that only could be done by the branch manager and that they “will call me”. These people are rude and very unprofessional, I opened this account recently and I’m ready to take my business somewhere else. They act as if they were doing a favor to you! Very sad the poor customer service you get these days. I do not recommend this bank neither less this location.
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June 2023 by Olexys Jimenez
Thank you all very much, good service and very professional
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June 2023 by Ramón de Armas Fernández
They speak in Spanish
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June 2023 by Pavel Castellanos
very bad service
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June 2023 by iris hall
Great as usual
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February 2023 by May Maja
Banker was very helpful. I switched phones and my app wasn't working. I was stressed out and a mess no one else could help me. I was frustrated and so upset however Maurice was able to calm me down & help get my banking app online againThank you Mr.Phillips !!!
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January 2023 by D B.
I called this branch nonstop for 40 minutes yesterday and no one ever picked up the phone.
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November 2022 by Sanford B.
----------U P D A T E ----------- Now the "ugly monster" that is Wells Fargo shows its true colors! Even though I have $30k in 2 accounts at Carrollwood....and I own numerous properties free and clear....and I can show bank accounts with excess of $3MM dollars....some little twit w***** sitting in office without windows just ambushed an application for Visa card (with set starting limit $6k) stating they needed to pull my credit. To which I said---"F no!" My credit is frozen due to hacks from Experian, Marriott, and several other institutions! So NO WAY am I going to unfreeze my credit for 24 hours so some little zit faced twit can get his power jollies. So I printed all three credit bureaus for Wells to digest. Logical, eh? but NO....these dinks said they have to pull the credit! Like what? I made up or falsified 3x reports with 30+ pages each? For a freaking $6k Visa card? Go back to cheating people and then lying about it....Wells Fargo! Your lack of insight and vision just cost you several accounts! Congratulations------YOU LOSE!!!
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October 2022 by Fernando Padilla
I want to thank Laritza Lopez for her excellent service. She was very professional and very knowledgeable about her job. Great team
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July 2022 by Dan Letbetter
Just a bad business. I couldn’t wait to move my business account away and finally did to chase bank which I love. Wells Fargo still has not closed my account. I just got a memo that a return was approved by the account doesn’t reflect. This is the worst branch in terms of service, I’ve used wells in many states and this location just can’t figure out how to staff or manage. Go to the next bank over, any of them. I tried to be patient and let this pass but again they have dropped the ball.
