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June 2024 by Elliott Dones Jr
Never had so many issues ever , like on this one ?
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June 2024 by Yeisel Batista
The baddest and most decadent bank in the US is this gentlemen who play with one's money, withdraw the funds from the checks and then retain the money for more than a month without talking about the poor customer service of those who serve you ?
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May 2024 by Ryan Mobsby
Absolutely terrible. Worst location I've seen. Always a line out the door with maybe 2 tellers. Even when there is no line, I still wait 5-10 minutes because there is no teller at all! Every single time I need change for my business, they are out of change, forgot to order change or simply "don't have time to get it right now". There are ALWAYS team members just standing around, and the manager opts to avoid all customer interaction, especially when she just told the teller to inform guests that they don't have their change or other issues. Drive-thru has been closed every day for at least a year. The sign on the door says open until 12:00 pm on Saturdays, but they are never open on Saturdays. I dread going here every time I need to. Sad.
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May 2024 by Rubén Brito
There is always only one person attending, you call the supervisor and he does not attend to the clients, it is a very unpleasant bank, there are hours of standing waiting to be attended to, the workers going around the entire institution and the main thing is the unattended clients.
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May 2024 by Betsabe Garcia
The worst of the branches.
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April 2024 by Greter Velázquez
I arrived at the bank to request a new debit card, I had my appointment made 1 week in advance for 10:30 and they attended to me at 11:30 and I am still waiting for a response.
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January 2024 by Juan Pipoli
I had bad experience at this branch, the banker that assisted me, apparently was having a bad day and made my day a bad one as well. I came in to open a new business account, I needed some documents that I did not bring in, on paper but had them in one drive. Just a few clicks on my phone and she would had have them in her email. She lied to me and said she was not able to receive outside emails and quickly referred me to an Amscot to get the documents printed.After opening the account and completing her services. She handed me her business card with her email address. Ahh!!! now she has an email.So, if this is lack of training, transparency, or a company policy. I am closing my accounts with this bank.
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January 2024 by Karla Cornejo
The staff service is very bad, I waited a long time only for the person who helped me to tell me that they don't do that in the offices that now everything is online and I called the customer service number, it seemed suspicious because the place was Full of people, I called customer service and they said of course they have to do it at the bank, online or by phone ?
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November 2023 by Debbie Fernandez
Standing in a line with 6 people in front of me and only one teller.
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October 2023 by Maria Carla Castro Hernández
I arrived at the bank to request a new debit card, I had my appointment made two weeks in advance for 4:00 pm that day and when I arrived at the bank one of the employees told me that she was sorry but that I had to postpone my appointment because she had to go pick up her son from school, which bothered me a lot and I decided not to apply for my new debit card at said bank.
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July 2023 by Patrick Joseph
Was discriminated against at this branch by a Spanish teller by the name of Jeremy Ortea.Got treated as if I was a criminal just because I was trying to withdraw money out of my account.He went as far as to ask the people on the phone to verify where my funds are coming from, while I wasted over 20 minutes at this location I watched countless Hispanic customers come in and out with out an issue. I would not ever visit this branch again nor do I want to continue doing business with Wells Fargo itself. Jeremy God don’t like ugly your Karma will catch up with you!
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July 2023 by School Medr
I came yesterday to this location and they told me that I can’t print my statement with the new address. I came today to get a deposit report and they told me they can’t do it. I have been with this bank for more than 10 years. I usually do not come to the branches because I have a printer, but it’s not working. It is easy to to a report of deposit, they do not want to do it. That is. I move out next week. Moving my business to other bank.
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June 2023 by ariel rodriguez
If I could give 0 star I’ll do it for sure! Worst bank location ever! Only one teller, drive thru always close and no reps available to help people around! I just spent over one hour waiting in that tiny little lobby just to make a straight deposit! IF corporate really care about his customers (I don’t think so) will hire 4-6 employees to make that branch functional! Wht an unpleasant experience! Update!Today May 16 I just got turned away because system was down!! The send me to waters or town and country branch!! But its the same system right?? No drive thru, none one answering the phone?? Why this brand even still open?? Ill close my accounts after this!
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June 2023 by leo 1nico
I’m not going to waste more time saying what everyone else is saying, same deal for me. Waiting in a line of 9 people with 1 person attending everybody else is just “supervising” how everything works. Slowest branch I have ever been, this used to be a good branch before COVID, it feels like you guys still sick or something. I have been an account holder for over 10 years and never had experience something close this situations. Very disappointed about the branch. I hope someone actually pays attention and gets whoever is responsible to resolve this situation.
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May 2023 by May Hernandez
I had great experiences every time I come here at this location! They always try to solve the problem and do their job in the best way. They treat customers with respect and apologize for any inconvenient. Thank you guys for the work you are doing.
