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June 2024 by Xitlalic Kallio
The branch phone number does not pick up. It gives an error message.
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May 2024 by Krista Barriero
The teller Alejandro is more than problematic! Besides being slow. And NOBODY ANSWERS THE PHONE!!! Listen if policies change, educate your customers!!! I do the exact same transaction every single month. Every month! The only thing that changes is if I do it on a Wednesday or a Friday.. that's it. It's the same transaction. I have with this bank for over 20 years... And today, I can get money from the ATM but not the teller???? Is the money at the ATM different than what the teller has?? And I only have this issue with him! Only Alejandro?? Make it make sense
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February 2024 by Carly Grenier
ATM ate $300 cash that I deposited, set up a claim and I got $10 reimbursed. This branch is ridiculous, does anyone even work here because no one answers the phone. Probably the most unreliable bank I’ve ever worked it. DO NOT RECOMMEND.
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February 2024 by Brooke S
Bank Fraud was just committed at this bank location and no one will answer the phone at the bank. Why did they allow someone to pull $ from my account? What steps were taking to identify this person? Why wasn’t an alert sent for this excessive dollar amount? Who was the teller that approved the transaction and does he or she have involvement with the crime? I have called the police. We will see.
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November 2023 by Lucas P
Low on staff, but very helpful, need a banker and solved what I needed to do.
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June 2023 by Catherine Karra
I went in to deposit some change of approximately 16 dollars mostly in quarters that I had accumulated in my car from visiting the laundromat. I put all my change on the counter to show the woman teller what I had. She told me I would have to put all my change into rolls, like rolls of quarters, dimes, nickels, and pennies, and the bank would have to formerly accept my change. I’ve never had to do that before when occasionally depositing extra change, so I was confused, but I was in a pretty good mood and thought maybe the policies around depositing change had shifting during covid or something. I rolled all of my quarters, and when I gave them to the teller, she said that they didn’t even make up two full $10 rolls. I said yeah, because I only had about 16 or 17 dollars in change that I had put on the counter. She said that she thought I had a lot more, which is why she gave me so many papers to roll, that I should’ve told her that I didn’t have anymore change, and that I wasted 20 minutes of her time. I said that I couldn’t have been more clear with her from my perspective, we had just experienced a miscommunication, and instead of apologizing she was blaming me for the mistake. The manager who was a guy came over and asked what the problem was, and I told him what happened and that I just wanted to deposit my money and leave because this had gone on too long, and I was frustrated and tearing up because I felt like the woman teller was intent on humiliating me for some reason. He was polite, counted my change, and deposited it, but I did not appreciate how long he let the interaction between the teller and me go on without her simply depositing my change.
I left and called Wells Fargo customer advocacy to report a complaint of my experience at this branch. The person who listened and recorded my report was kind and validating and told me that she would find out who the teller was and contact the manager to do a behavioral review on the incident. I hope that actually happens.
For a year now I have been a traveling artist and work in a different city in different states every month. I’ve worked in 8 states and visited Wells Fargo’s in all of them. I’ve never had such a strange and unsettlingly poor customer service experience at any of the Wells Fargo’s I’ve visited this year, let alone in my life. Remember Wells Fargo customer service: you work for your customers, not the other way around. Please have a modicum of respect.
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June 2023 by Imani Monae
Justin was amazing he helped me out with everything in a timely and and polite manner. 10/10 experience.
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June 2023 by Davy Jones
Absolutely awful experience with Derrick
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February 2023 by Sebastian Silver Ayala Karra
I went in to deposit some change of approximately 16 dollars mostly in quarters that I had accumulated in my car from visiting the laundromat. I put all my change on the counter to show the woman teller what I had. She told me I would have to put all my change into rolls, like rolls of quarters, dimes, nickels, and pennies, and the bank would have to formerly accept my change. I’ve never had to do that before when occasionally depositing extra change, so I was confused, but I was in a pretty good mood and thought maybe the policies around depositing change had shifting during covid or something. I rolled all of my quarters, and when I gave them to the teller, she said that they didn’t even make up two full $10 rolls. I said yeah, because I only had about 16 or 17 dollars in change that I had put on the counter. She said that she thought I had a lot more, which is why she gave me so many papers to roll, that I should’ve told her that I didn’t have anymore change, and that I wasted 20 minutes of her time. I said that I couldn’t have been more clear with her from my perspective, we had just experienced a miscommunication, and instead of apologizing she was blaming me for the mistake. The manager who was a guy came over and asked what the problem was, and I told him what happened and that I just wanted to deposit my money and leave because this had gone on too long, and I was frustrated and tearing up because I felt like the woman teller was intent on humiliating me for some reason. He was polite, counted my change, and deposited it, but I did not appreciate how long he let the interaction between the teller and me go on without her simply depositing my change.I left and called Wells Fargo customer advocacy to report a complaint of my experience at this branch. The person who listened and recorded my report was kind and validating and told me that she would find out who the teller was and contact the manager to do a behavioral review on the incident. I hope that actually happens.For a year now I have been a traveling artist and work in a different city in different states every month. I’ve worked in 8 states and visited Wells Fargo’s in all of them. I’ve never had such a strange and unsettlingly poor customer service experience at any of the Wells Fargo’s I’ve visited this year, let alone in my life. Remember Wells Fargo customer service: you work for your customers, not the other way around. Please have a modicum of respect.
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January 2023 by McKenzie Keeling
Bankers cannot count! The one thing you’d like to rely on your bank for is to be able to count correctly. Unfortunately, I have to use this bank because it’s the one my company chooses and as the manager I am over there quite frequently. Daniela one of their tellers beyond being slow and rude she also cannot count and didn’t give me the correct change. Now I’m out the money and they never offered to correct this mistake on there part. Really sucks when they can’t do the one thing we are trusting them to do.
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January 2023 by ARMAN PETROSYAN
The best customer service .Very friendly and professional .Thank you Daniela for your help and due diligence.
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November 2022 by Joelle Paban
I drive from Odessa to Westshore often, even though I have many closer to my home. This location just gets the way life works, and sometimes you can’t always have time to make an appointment and just need to drop in.Justin was top notch in all areas I was needing immediate help, and it was a lot! I will continue to drive this WF until other WFs follow suit.
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October 2022 by Majestic Majaya
This review is for Justin Alexander Lopez:I came in with no knowledge on trying to build my credit and had intentions on just applying for a credit card so I can work towards building my credit.Justin was very knowledgeable on giving me options that would work best for my personal scenarios. He was very patient and informative with writing down numbers and giving me visuals as to how I could build towards the goal I was trying to reach. He was able to give me his own personal examples of how he was able to overcome his downfalls and building up his own credit. He was very personable and amazing! Lots of help! Thank you!
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September 2022 by Imani Jay
Justin was amazing he helped me out with everything in a timely and and polite manner. 10/10 experience.
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August 2022 by Davy Johnson
Absolutely awful experience with Derrick
