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June 2024 by Bill Carey
When my phone suddenly died, I went to my local Verizon store, and Amy provided outstanding service, leading to a new phone, and when I had questions, Amy was unfailingly patient. I needed help with transferring the next day, and it was the same great service. Over the two days, I had the chance to observe what must be one of the outstanding store teams in the Verizon Galaxy (pun intended) with Lorenzo and Miguel as managers and the rest of the staff exhibiting professionalism even when I was the only customer in the store for a period of time.
@kevin_zavaglia, I believe we met when I ran either the WCBS or PIX11 newsroom, you are in my contact list, and I want you to know you have an ace team here in Tampa Bay! Your future managers are all in this store!
A big "thank you" to Amy and the "Krewe."
- Bill Carey, former VP/GM, WFTS-TV, ABC Action News
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June 2024 by Carly Betxy
The very bad service girl, Yarelis is called.
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June 2024 by Deborah Kallas
I went in recently to switch my android phone over but they acted like i should do it myself when I don't have any clue. as a rep what's their purpose then? show me so i know next time. Not very knowledable reps. they lost all my memorabilia photos of my pet that recently passed. Where is it ??????? totally upset. all talks about cloud etc...but i have no clue and my photos are gone n way less than what i had b4!! i never get any og SD cards, sim cards back as was replaced by a verizon sim card erc....why r they keeping my stuff? Are they reselling any unused sim card? It automarically came with the new phone i bought!!! Where's the icon for the microphone its missing & they can't fig it out. Hellooooooooo. No excuses plz for answers YOU DON'T KNOW. Hellooo.
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June 2024 by Courtney K
I recently had a complex issue at Verizon, and Rylee and Lorenzo were absolute lifesavers! They patiently listened to my problem and offered clear guidance throughout the entire process. Their expertise and willingness to help truly impressed me. Thanks to them, I was able to get to a solution!
Definitely recommend this Verizon location for anyone needing top-notch customer service!
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May 2024 by keenan waterhouse
Rylee Nieporte! Give the very great customer service and she is very outstanding! On the contrary, she gives a very welcoming and comforting environment, and tackles the issues that you may be problems about, until they are corrected! Very great service!
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May 2024 by Dina Castellano
Lorenzo was amazing today, as were the rest of his staff.
Thank you again!
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May 2024 by Derek Del Rosal
This is the second review I have been fortunate enough to write for this location in particular. Miguel and his staff worked hours to make sure my difficult situation was handled!
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May 2024 by Rosalba Lopez
I had a wonderful afternoon, my cell phone was not working well and I was helped by a wonderful representative who reset my device and used it to work correctly, very good professionals, safe, and with spectacular knowledge. thanks to the brunette and the young man
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May 2024 by cabby0ttogaming
Excelente service and great help Amy was amazing and helping me get my services connected after a long day of no service she is truly a specialist at what she does
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May 2024 by Noelle Anderson
Had a great experience at this Verizon. All the staff members were friendly. I worked with Amy, she was very kind and knowledgeable
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May 2024 by Perla Taylor
“Excellent costume service” on a recent visit to this store I had a great experience while fixing a very stressful situation, Lorenzo who I believe is the manager went above and beyond helping me with my son’s phone making sure that everything was working correctly even though it took hours of work , he and his team worked in perfect synchrony while taking care of costumers , always patient, always nice and friendly.
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April 2024 by Kyle Wilkerson
So my daughter just purchased iPhone though the website where there was a deal until the manger Camron just rob her just canceled the order right on the spot and put it in the back of the store this right here needs to be resolved ASAP if not, this will go on the local news
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April 2024 by Daisy Hernandez
Always the same friendliness of the staff.
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April 2024 by Paul Ryley
Been with Verizon 20 years and just upgraded 2 phones! Each time an insurance charge of $17 dollars was added to my account! Never discussed or authorized by me! I never accepted any insurance on my phone.. Find another store as Citrus Park is very shady and dishonest..
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April 2024 by Chris Cardoso
I have had a horrible experience here the employees upsell everything and are just plain old liars!!! I would not recommend coming here at all.
