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June 2024 by Christopher Holbrooks
Janay is very helpful and knowledgeable she is a asset to Verizon
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May 2024 by Elpidio Acosta
Good attention
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April 2024 by Jay Minier
Very poor customer service. To be expected, ALL Verizon stores are terrible for help
They are only good if you want to purchase.
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April 2024 by Danny Smith
The worst service ever and they want to charge you for their mistake! I'm so done with verizon stores and services on the phone is just as bad I miss TMobie!
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April 2024 by Dan Sr.
New mobile. Quick, fast, throughly efficient.
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March 2024 by Carlos Arguello
I was trying to have my phone transferred from a business account to a personal account. The manager spend two hours working with me as best as she could. I returned back again with an assistant manager, who was very helpful as well. They are very great and I am a fan of the Verizon as the best network.
I was very happy with their service
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March 2024 by Rich
I visited the Verizon store located at 714 South Dale Mabry around 1:20 pm on March 3rd, 2024, and unfortunately, my experience was far from satisfactory. The representative (she) I interacted with seemed disinterested and not attentive to my needs.
The delayed greeting of "hello" set a negative tone right from the start. It's essential for customer service representatives to make customers feel welcome, and unfortunately, this basic courtesy was lacking during my visit.
While I appreciate honesty when discussing options, the representative failed to provide a comprehensive overview of my choices. I only became aware of alternative options when I visited another Verizon authorized retailer. The representative at the second store took the initiative to pull up my account and inform me about my options, stating that my current price plan is outdated and limiting my choices for upgrading my phone.
This stark difference in service between the two Verizon locations has left me contemplating my future with the company. I will be exploring alternatives, including visiting the Verizon authorized retailer at Westshore Mall, as I seek better customer service and a more transparent approach to discussing available options.
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March 2024 by Jef
The store was pretty nice and the staff was surprisingly very friendly despite the fact that I walked in five minutes before they close. Cheers!
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February 2024 by Cynthia C
No assistance whatsoever. Negativity upon negativity. Their unwillingness to assist us, including the negativity from one who appeared to be a manager is not how you treat customers. Representatives should go visit a T-Mobile store in order to see how customers should be treated.
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January 2024 by Ashton S.
I have never experienced such rude customer service before. I waited 20 minutes for a two second rude response from their team. Never going back.
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December 2023 by Wes F
I visited this store at 714 South Dale Mabry on November 27th. I chose to come here because I wanted to avoid the Verizon authorized retailers because they always seem to try to upsell and are not very truthful. Little did I know I would receive the exact same treatment at this corporate store.The reason for my visit was to inquire about a new phone. After signing in with the manager, she directed me to wait for my turn. I was approached by the associate, Mia. I explained to Mia that I wanted to get some pricing on getting a new phone. The first thing Mia said was, “do you mind getting rid of your current number and getting a new number“ I asked why and she said that I could get a better deal if she canceled my current line, then opened up a new line with a new number. I was under the impression that the best deals were only for new customers, not existing customers, so I asked her if they were allowed to do that and if that’s something that they did at this store, and she said “yes”. So right off the bat I’m assuming that this is something that they practice daily to get new lines of service credited to their store and to sell more phones. At this point, I am just putting my trust in Mia, the female manager, and the Verizon store that they are doing what’s right. We talked about a few phones, and she was going over the pricing, but never showing me anything, just working on her tablet, then making the calculations off of her cell phone, verbally telling me what my bill would be. After deciding on the phone, she runs into an issue and has to call Verizon customer service because she cannot manually cancel my existing line and needed them to do it. She basically tells customer service whatever she needs to tell them to get them to cancel my line so that they can open a second new line in my name. After that, she quickly has me make one signature, then told me to just hang out and start transferring everything over to my new phone. After an hour or so, I called out for the original manager, I asked her if I could get a receipt, because at that point, I had already paid the sales tax for my new and literally had no receipt, no paperwork, nothing! The woman who has a name tag that says “manager” under her name brought me over one sheet of paper that they printed out that only showed my phone number, my estimated next month bill, and my estimated new monthly bill, literally nothing else regarding the transaction. I didn’t get a receipt for the phone, I did not know the terms, literally knew nothing about what just transpired, only what Mia told me verbally. Yesterday I had a bad feeling about everything so I decided to give Verizon customer service a call. I was then notified that my bill was so much higher because Mia decided to add on a protection/insurance for $17 a month onto my plan without my knowledge, without asking me, and without my signature or understanding. She, nor the manager never even brought up the conversation about insurance nor did I sign for it. THIS IS UNFAIR AND DECEITFUL BUSINESS PRACTICES. It’s also illegal. After that phone call, I went right back to the store and spoke to the lady who claims to be the manager and told her that insurance was added on my account without my knowledge and I was interrupted by another manager, whose name is JP. He immediately starts to defend the store and says they did nothing and act as if I was wrong, and that made the situation even worse. JP quickly defends Mia and acts as though I am the one that’s wrong and tells me that “Mia is the most thorough associate that we have”. JP then tries to argue with me even though they are in the wrong so I just tell him I just want my printed receipt from yesterday showing the transaction, it literally takes this man 15 minutes to print me out a receipt, not sure why he was so confused. I asked him to show me the contract where I signed to accept the insurance, he cannot provide that at all. Why is that? I will tell you why, because they are all protecting each other, and they all know what’s going on, they are all scammers.
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November 2023 by juan arias
I received confirmation to pick up my order, the schedule indicates that they would work until 8 pm. When I got to the store at 6pm I found it closed. A total lack since it is a lack of communication with the client and even more so being a new client and the loss of time and Uber. a bad time that could have been avoided if they had had the communication to inform or call that they would not be on work day...
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November 2023 by C
New manager Chanel is so great. She stayed on hold with me for nearly an hour while the port center was trying to move my phone over
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November 2023 by Andrew Herman
I recently purchased a new Apple iPhone 15 from the Verizon store at 714 S Dale Mabry Blvd. While I received decent service at the store, I am very disappointed on the following two counts. First, the brand new phone doesn't hold a charge adequately; in fact the battery dies much more quickly than my prior three year old iPhone 13 mini. Second, I tried to phone the store to inquire about the issue, and I followed the security prompts to allow me to connect to a store employee. After receiving the security text and allowing contact, I was then prompted to hit the '1' button which didn't work. Then I was promptly disconnected. Tried two more times and the same thing happened. I regret that I chose Verizon for my new phone and service; I had switched service from Spectrum and it's akin to going from the frying pan into the fire.
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November 2023 by Doug Longfellow
Jeff did a great job today setting up my new phone ?
