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December 2023 by Kiersten Castellano
Had the pleasure of dealing with one of the most unpleasant and dishonest postal workers at this location. Her name is Bernadette. I stood in line and waited and got to witness this workers demeanor with customers. She's rude and condescending to say the least but here's the kicker... I asked her for the mail in "Change of Address" because this is the safest way to keep the myriad of junk mail from following you. Bernadette said in a very harsh tone.. "You have to do that online.. we don't do mail in anymore". Then she said " Next person in line"... Well I drove to the other USPS in Carrollwood where they gladly handed me the mail in form and actually looked like they appreciated their jobs and us customers. I confronted Bernadette and let her know I was on to her. My hope is she will take a good look at herself and find some integrity.
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December 2023 by Teresa Doria
Been coming to this location which closes 7pm on weekdays for a while now vs the one on 14910 N. Dale Mabry which closes at 4pm daily. Apart from a smaller footprint, the 12651 N. Dale Mabry across from Lowes, this location is more convenient and the whole staff including Peggy & Ed is most helpful and patient and courteous. Keep up the good work & attitude especially around Christmas time.
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November 2023 by Alex Dra
Billie and the supervisor just wants to make a profit out you , they made buy tape and an envelope which I found out later on that I could have used a free one , nope just spend money on unnecessary things , I found very unethical, unprofessional and racist to tape someone’s else’s envelope but made ME buy tape and envelope for mine in FRONT of me , yes they were all white and I was the only dark one there , ridiculous , yall should be ashamed. I’ll go farther in this .
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October 2023 by vicarious
what is the point of self service kiosk with label printing if it doesnt work? seems it has been out of service for a while. it tells you to go to the counter but they refused to print my label. I shouldn't have to go to a completely different place to print my return label. the male attendant named Mike who I spoke to was incredibly rude and dismissive, it's obvious he does not want to be there. terrible customer service.after printing my label at the library I came back and Bernadette was very nice. I witnessed Mike being rude (again) to multiple other patrons while I was in line. his tone is completely unacceptable and the only reason I am giving 2 stars is because BERNADETTE was nice and friendly. there are multiple other negative reviews about Mike saying the same things. someone needs to do something about him because his attitude is seriously impacting their business.
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October 2023 by Melanie Armstrong
Mike is so so so rude. I cannot believe his behavior. He honestly should not be interacting with customers at all. The way he treated me made me feel sick. Maybe it’s because I’m a woman. He clearly disrespected me on every level when I was just asking questions. Bernadette was so kind and an actual angel and even apologized for his behavior. That’s the only reason you got two stars instead of one. Crying in my car on my birthday because of this. Not okay, guys. Do better.
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October 2023 by Amy W
There is a Baby Boomer working here who is so rude ? I’m glad he is about to retire. ?
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July 2023 by chase Winslow
Always good service. It's great to have a P.O. Box here. I know my mail is safe and secure.
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May 2023 by Daniel M.
They are super rude at this location, I brought in packages to get receipts for as a seller and didn't even greet me just was rude to me off the jump and said this is wrong and this is wrong. Horrible service.
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March 2023 by Austin H.
0 stars. Have only dropped off a handful of packages (with a prepaid label) and this place is still the worst. They lost or stole my last package and have no desire to even try to help locate it. Stay away from this post office if you can!
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January 2023 by Jessica Moore
Stayed open a few extra minutes for us last-minute holiday mailers, while the manager was patiently helping people tape up their boxes. I always have a good experience at this location.
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December 2022 by Katrina P.
Let's give this location a higher star review....I am not sure why all the negative comments. I am a Carollwood snob and this office has always been nice and helpful, especially during the holidays when people can be rude and nasty to each other. Every person walking into "any" post office should be patient, it's a business. Just saying....
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December 2022 by Sharon
I usually feel anxious going into post offices because the employees seem to have an attitude about everything but the employees here are very friendly and accommodating. Mike was so sweet to my son. Definitely a better choice than the one off Florida Ave.
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December 2022 by Ava M.
This place is ridiculous. There’s usually 1 or 2 people working with a line all the way out the door. When you finally get to counter they’re extremely unhelpful and SO RUDE. I don’t know much about boxes or sizes, which to use for my labels etc. I was humiliated more than once coming to this location. Why can’t people just be nice and helpful. Not be dismissive and hostile. Go to another location in the area.
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October 2022 by Maria Pelaez
Very unfriendly Employee. An older gentleman who is pretty angry all the time.Post Office is nice and they are efficient. Prices have gone up enormously.
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August 2022 by Stephanie M.
I've seen alot of people complaining about the Priority tape use and how it's the only tape they provide...yeah. Thats why you pay more for priority shipping. Free boxes and tape. Guess that's why they call it PRIORITY.
