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March 2024 by Sara Quezada
Victor offers amazing customer service . He is very helpful and always welcoming when I have come to this UPS .
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March 2024 by I know who’s I AM
I absolutely enjoy what to some may feel is a chore and that is going to my local UPS store. This location is always clean and the care is felt as soon as you walk in! Victor is a Blessing, full of joy, he is friendly, super efficient, and goes above & beyond with each guest. I have been in and unsure of what I am doing/needing either with a return or if sending a package overnight. He asked all the needed questions while also being sure to advise of all options. I appreciate YOU!!!
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February 2024 by Shannon Calle
Worst location and customer service.Dropped a package off Saturday for OVERNIGHT shipping (UPS site says they complete this). It is now Monday 1pm and no package has been delivered yet I was charged about $100 to overnight prescription medicine that has STILL not arrived. I call this store, explain the situation and that I want a refund. I’ve obviously not received this package by the time I needed it. I’m placed on hold for about 15 mins before they hang up. I’ve been dialing to get back in touch with someone so I can received a refund. I’ve called 5X with no answer.Trash.
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January 2024 by Pether Moran
The worst ups location EVER
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January 2024 by Stacy Genever
Everyone is friendly and helpful at this location.
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October 2023 by Charles Melious
I love my snoopy return address labels.
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October 2023 by Scarlett Chapter
Victor has been excellent the couple of times I've been here, his friendly, professional manner was very welcome!
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August 2023 by Renee T.
lol.. I went to this UPS store to return items back to JC Penney using the same box that was provided from the store and the young man was so helpful with printing my return label and so I checked out then we said our goodbyes. Cut to today, 2-days later I receive another package from the store, which leads me to confusion.. 'huh' .. I open the box and lo & behold there's my merchandise with my return receipt AND SHIPPING LABEL Thanks young man for my second trip to the UPS store ... bothered? yes! ... mad? no, rather amused!
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August 2023 by sowmya saxena
$3 to print a shipping label. Why? they explained that it’s 29 cents for printing and along with taxes it adds upto $3 per print. Please offer printer options where customers can pay and print their own labels like FedEx and other UPS location does.Right after, I took the packages to the UPS just a mile away on Northdale, the staff were friendly, printed the label, no issues. Why is UPS inconsistent with their policies?
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August 2023 by Jaime Caballero (JC)
Go to a real UPS drop off location, here they charge for the packaging that UPS provides for free. I tried to send a roll of drawings that could have gone in a UPS tube or bag, this people instead places it in an oversized box and charged $13 for it. If it wasn’t because the client asked us to use UPS and the truck was there, I would have gone elsewhere. Do yourself a favor and go to an official UPS drop off location, this place is not it!
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March 2023 by Christa S.
This is my Local UPS... I have not only used them for shipping but I have also used them for notary services. Each time I have walked in they have been friendly and professional. I usually never have a wait but if I do it isn't long at all. There are a few 15 minute-only parking spots right in front of the store so you are pretty much guaranteed a quick parking spot. You can get in and out easily. They have copy services as well.
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March 2023 by Lizerette Cruz
I was Scammed!!! I sold my Cannon Camera ? with a Tamron lens and all the accessories on Facebook market. I used this location to mail it to the Address that the Buyer provided. When they entered the address, which was to Spring Garden NY , the representative was having issues attaching the address, that was one of the many signs I felt, well I did not listen to my Gut! To get to the point UPS interceded the package in New Jersey, they flagged it as Fraudulent , Amanda , from this location, called me to inform me that the package was being sent back, she indicated the reason and I was beside myself, I did not know at this point what was going on. The package was sent to Missouri to their Fraud location ?, I could NOT track the package, I did not know what was going on, for days I’m Stressing, finally I spoke to the Manager, VIMILA at this location, she made some phone calls and was able to find out why it was considered Fraudulent, the Scammer used a address that was FLAGGED by UPS. I Thank GOD that this was Done BY UPS! Thank you ? VIMILA, Amanda and Victor for your Help in getting my Camera back to Me ???The fear of them stealing my property was VERY overwhelming, and many sleepless nights. I appreciate their Patience with me .
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October 2022 by Josey Kessler
E-Mail did not go through from UPS to my Receiver in Fort Lauderdale. Trying to call UPS now.
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October 2022 by Teresa Doria
Recently shipped a large package (antique chair), weighed about 25# & maxed out on the girth of 165 in. allowed to go via UPS Ground. Because it was a high value item, and after I read some scary reviews about their packages arriving damaged, etc., I decided to have this location pack it to ensure the delivery goes well. Although they did not have the custom box in store & had to be ordered, the staff went above & beyond...the package was packed/ready to ship the day after I dropped it off. I brought my duct tape to secure it better but that's just me. They did a decent job with the packing although I thought $161 was kind of high. Anyway the shipment arrived in CA as promised and intact. My buyer was happy and that makes me happy. Overall a very good experience dealing with this UPS location. Shout out to CONNOR, he was very patient and courteous and realized how important this shipment was to me. I truly appreciate the effort, Connor & everyone else involved in this transaction. Will definitely be returning to this location for future shipments.
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October 2022 by Corrie Ralston
I felt everyone was friendly and efficient. I was there for a total of two minutes. I went at 10:45 am
