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March 2024 by Steven Hernandez
I had to mail several large cases back for my boss today. I've had issues with satellite ups stores (not eagle trail) recently. But today employee Leysa Alfonso went above and beyond her required duty to help me get those things out. Thank you!
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December 2023 by Arnaldo Ramirez
Good service. Fast and efficient.Parking is easy and close.
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December 2023 by christian villa
This location staffing would go above and beyond for their customer. Manager Nicky was amazing!
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December 2023 by James Morrison
While I can understand that packages that are not delivered during the daily route necessitates that the distribution center has to be closed during the key times customers are available to pick up their packages, the short 3 hours in the morning and afternoon is very inconvenient. There should be an easier way to either have the package returned to sender or sent to a retail location that offers more convenient hours.
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December 2023 by Chet & Deb Stasiukiewicz
Pkg. was delivered, but I wasn't home. They called to let me know it was back at the building, so I found it right away, and the people were nice and helpful
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August 2023 by Charles Smith
Closed at 7. Door sign doesn't say that. I guess the new contract means less service, as if that were possible. They are truly... " 9 below zero" and I ain't lying
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July 2023 by Larisa Bordei
The ups delivery person didn’t even knock on my door. I was waiting for the package home , he came and just stick the note on my door and left.That was Friday. I’m still waiting for the package.
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April 2023 by Nathalie Argueta
I brought in my phone to be sent to Verizon. The package was closed prior to me sending it through yall. Verizon said they received a ripped package with a completely different phone. Someone at this location stole my old phone.
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March 2023 by Chris Lugo
So you want to deliver my package on a weekday. Force me to be there to sign it, but I work mi day through Friday so that’s not happening. I pay an extra $6 so you can keep it at the same facility it was already at and the. I get here and the place doesn’t open until 4 pm. What kind of business opens at 4pm? Zero customer service, last time I use you guys. Fed ex will be my future go to.
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December 2022 by William Hunt
UPS has been horrible this holiday season from delivering packages to the wrong locations to send me to the wrong customer service center. When I finally arrived at the right center the staff was annoyed, disrespectful, and rude. I will never have my package debt here again.
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December 2022 by Stephanie
They said they tried to deliver my package twice. I was home and have cameras no one came to the door no ticket was left nothing.
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October 2022 by Bruce Hicks
Wyatt and Gabriella take great care of the UPS customers
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October 2022 by Luca Myers
The woman who works the front desk is horribly rude to everyone. She displays visible attitude when asked a simple question and is not accommodating. We have no choice but to pick up here so we will return but it should be known how rude their front desk personnel is.
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May 2022 by Norman STEVE Cooper
The manager was awesome thank him,the ups driver went out of her way to call me & keep me in the loop. Will call personel ,she was awesome
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April 2022 by Dominic Tantillo-Rodriguez
Very interesting location. Website lists that there is a self service kiosk available however that is not true. You have to write out the shipping manually on a shipping label. Which is interesting since they still have to enter it on the computer to determine shipping charges and link tracking number to the package. Very weird. Lady at the desk was very helpful but I was hoping to create the label myself. Please update website with amenities available at location.
