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March 2024 by Sean Coffman
They tried to charge me $3.50 to print off ONE black and white, standard, 8x11 piece of paper. And, were incredibly rude about it! I WILLL NEVER come here again!!!
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October 2023 by Nancy Marte
Making sure the employees are feeling appreciated.
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October 2023 by Ciraco
This UPS location is amazing. I drive out of my way to go to this location. The staff is welcoming, helpful, professional and always go out of their way to meet my needs. Anywhere from copies, printing to legal matters. A notary is on staff ? well worth the trip to use their outstanding services.
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September 2023 by Kaitlyn McMahon
Brandon is the best! My favorite UPS store for all my printing needs. Printing station is easy to navigate and staff is always friendly
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August 2023 by Bob James
Returned many many many packages from amazon and other online retailers around the Tampa area at different UPS stores and I have had no issues with staff..actually many forthcoming helping label the packages and also adding tape where needed. I was given an extra hard time by an employee with bad attitude, claiming he needed to charge me for tape. No problem, plenty of folks take UPS packages these days, will be returning packages elsewhere.
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August 2023 by Joshua Wright
Worst customer service you can encounter. The staff there is horrible. Not sure on the guy’s name, but based on the other reviews for this store, I suspect it is Brandon. He claimed to be a manager. He was rude from the beginning and completely condescending. Given all the other negative reviews about him that appear to go back for months, I am shocked he still has a job there. It certainly gives the impression that UPS or the franchisee clearly does not care about customer service.
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July 2023 by Valarie Grim
I have been a mailbox user at this store since I started my practice, which was approximately 10 years ago. I have dealt with several managers in this store and I can honestly say that these managers (Brandon and Victoria) have been nothing but amazing to deal with. They have both been more than over accommodating to my needs as a mailbox user. They great you with a smile and always say hello, and, most importantly, go ABOVE and beyond what is expected of them.What does not get a 5 star is the way the upper management treats them. They have been through hell and back trying to figure out the "new" virtual UPS store. The store no longer became about regulars, it has only been about satisfying the owners/cooperate. These managers deal with a lot of difficult customers but Brandon has done an amazing job trying to accommodate to my small business needs with the demanding cooperate numbers game. Thanks Brandon! Keep up the great work!
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July 2023 by Desiree Cavanaugh
If there were an option to leave negative stars I would. This store is shady with a capital S. Do not use this store unless you want a headache and a lost package. They conveniently forget to scan packages then tell you there is nothing they can do to help you. Maybe do your job correct in the first place. The manager is unhelpful, incompetent and rude. I hate to say it but it feels like they are creating labels and keeping the packages for themselves. This is not okay and they need to be investigated.
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July 2023 by Bitsy Hines
Thanks for a quick swift transaction today! I was unprepared and stressing about my shipping but Brandon had it all taken care of and i left feeling much better, Thanks for making this so easy for me! Highly recommend this location if your looking for fast and reliable service!
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July 2023 by Ellis Ouzts
Dropped off a package a couple weeks back and had them create the label. The package for whatever reason never got scanned in, it is now lost and has been 2 weeks with no update. They barely answer phone calls and never really answer any of my questions. The Manager Brandon has not helped me at all. The packages says it never left their store however but they say they can’t find it anywhere in the store… I would not recommend this location to anyone. I wish i could give negative stars 1 star is generous for a store that i believe is run by a thief…
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July 2023 by Gail Gibson
My favorite UPS store!! I’m there several times a week for business (printing, mailing etc) and the employees are always extremely helpful! They even printed flyers for my business and did a fantastic job! I wouldn’t go anywhere else ?
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July 2023 by Hunter Cannon
Had a friend drop off a very expensive package and got them to make a label in the store the other week. Called to get the tracking information and Brandon keeps on saying the item has been misplaced and is lost. 99% sure this store is run by a thief. Please do not give these people your business. They won’t even honor the insurance I put on the item. If i could give a negative star I would. a thief doesn’t deserve a 1 star review!
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June 2023 by Jessica P.
Always such beautiful scenery and great vibes. Plus I got all my errands completed very quickly with everything so close by
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June 2023 by Desiree C.
This store is shady with a capital S. Do not use this store unless you want a headache. They conveniently forget to scan packages then tell you there is nothing they can do to help you. How about do your job correctly in the first place. The manager is unhelpful, incompetent and rude. They need to take a field trip over to Fed Ex and shadow their employees so they can learn what a reputable company actually looks like. Do better.
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June 2023 by Becky M
Minus stars is more adequate.This location has not returned one call or email for a valuable pkg that was never scanned and left with an employee,
