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November 2023 by Chanaci Maddox
Never have I ever heard of a bank being unable or unwilling to cash their own check.
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April 2023 by Richard R.
Love Bank of Tampa . Have my personal , business and foundation accounts with them. The have pretty much the same staff they had when I opened the accounts many years ago. Other banks I have dealt with seem to have a lot of turnover of people . The have always been friendly and responsive when I need them. Totally reliable .
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March 2023 by Garrett Roberts
This is a fantastic bank for business. Michael and Annie are some of the most personable and responsive bankers I've ever worked with.
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November 2022 by Brinson H.
I've been at BOT since about 1987, and 35 years ago, I would have given them 5 stars. But fast forward 3.5 decades and all of the officers I knew have retired and been replaced by people who talk to me like I'm in their kindergarten class. Electronic bank statements only go back 18 months. You want one older than that and it's $5 a statement. The business records I'm required to keep 7 years are worth about an extra $400 to the BOT if I need them and can't find them for an audit. That's some serious nickel and dime nonsense considering how many decades I've been a customer. The real low point in present day BOT was when Hurricane Ian was bearing down on us. A few specified branches were supposed to be open (according to the BOT website) until noon on 9/27, so I dutifully drove across town to one of the "open" branches. I was there at 8:45 am, along with several other customers who needed cash before the storm. 9:00 came and went and we never saw anybody from BOT. After about 20 minutes of waiting, we figured out nobody was coming. A little after 10:00 am, I got an email explaining that, overnight, the BOT had decided to close ALL its branches. And now they were notifying me 2 hours too late to save time and gas by not driving to a closed bank. A phone call to their number was answered, but no, the bank was closed. They suggested I go to a Plus ATM and get an advance on my credit card. (At only 25% APR and ATM fees!) Well, all of the ATMs I went to were out of money. Because I relied on what I was told by the BOT on 9/27, I had about $60 to my name as the storm neared. Of course, I did get a serious, heartfelt, Hallmark card quality apology email from the bank's marketing geniuses. I found THREE other banks open that morning, and they all wanted to help me but could not because I only had an account at BOT and they were closed.In fairness, the tellers are all very professional and friendly. Dealing with them is still a pleasure. Go up the chain of command and the change is rapid and decisive.They haven't missed a paycheck in the last two years. They've gotten every fee from me they were due and I've done without.Changing banks is a total PITA, but I intend to at my first opportunity.
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March 2021 by Russell M.
My businesses have been banking for 20 years. I found that the bank has a desire to understand my specific needs and find a solution. The bank has many of the capabilities of a bigger banks, but they are able to maintain a local feel. I believe bank excels in servicing professional organizations and companies.
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May 2019 by T Hamilton
This bank goes above and beyond expectations. Amazing service, organized and great for business.
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May 2019 by Stephen G.
Horrible Customer Service. Treated me like a criminal and not a customer. Lisa has no part being a customer service agent if is are going to treat people rudely and with such negative attitude.
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December 2018 by Griffin K.
If you're looking for a local bank that provides personal service, look elsewhere. After opening a small business account, I've encountered nothing but outdated thinking and Big Bank style policies. For example, they would not accept an electronically applied signature on some new account documents that needed to be re-done. I had already spent time in person opening the accounts, but they made various mistakes on the documents. An electronic signature was not acceptable, yet a scan of the signed document is. Gee, isn't that the exact same thing? "No." So you're telling me to print, sign, scan, and then email the document? "Yes." But you won't accept an signature added digitally? "No." And you don't need the original ink-signed document? "No." Um, OK? News flash: A scan is an electronic document! Their explanation: "We need safeguards in place." Oh, but it's OK that I email the scanned electronic document with a handwritten signature to you? Uh-huh. Then there is the 9 BUSINESS day hold on all deposits for the first month. That means that unless you deposit cash, every deposit will remain unavailable for up to three weeks. Those are just some examples of what I would expect from a Big Bank. Inflexibility. Anti-customer. Outdated policies and mindset. Next, the minimum deposit for free small business checking is $15,000. (By way of comparison, my prior bank only required $5,000.) And then I encountered a completely improper $35 "overdraft" charge that they so graciously agreed to reverse when it should not have been entered in the first place. It was well past the 9-BUSINESS day initial deposit hold, and they still said the funds were not available. Wait, what? By my calculation, nine business days after October 2, 2018 is October 15, 2018, and I paid a bill on October 17! (And that's how 9 business days turns into 13 calendar days spanning three weeks--time the bank gets to use my money for its own benefit risk-free.) Perhaps more outrageous is the fact that the initial deposit was a cashier's check from my prior bank! That's as good as cash, yet they still required a hold on the funds. Seriously? Need to do an occasional wire transfer? Get ready to open your pocket book... Ongoing monthly fees just to have the "ability" to do them online, whether or not you use the service, PLUS the per-wire fee. If you don't want to pay the "online access fee" you'll have to go in person to a local branch. How convenient. The only positive thing I can say about this bank is that the people have been very friendly. But that's about it after a headache-filled first quarter of doing business with them. I am taking my money elsewhere.
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August 2018 by Jef S.
I'm done. When I walked into the bank to make a deposit a year or so ago without my account number on me--I asked them to simply look it up--but they could not find me or my account in their "system". I had to leave, go home, get a deposit ticket--lo' and behold, the account was filed under my FIRST name! (?!?!?!) Tonight, I am simply trying to get online from home to check my balance--but I've lost my access code and password and there is no way to get it online (in 2018!). See ya.
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February 2018 by B Bogart
Don't use this bank all a buchnell of old white bitter nasty stuck up rude people. This women S Dunbar complete nasty rude obnoxious l. Anyone notice how everyone here never really smiles or speaks kindly. Again boycott this bank call for Sale Dunbar to be fired and friend who covers for her nasty behavior rude Bank rude people... even those branch everyone just rude nasty people hope your bank is bought out and or you fold and you all lose your job.
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November 2017 by Tim K.
This is the best privately held bank in the Tampa Bay area! Customer service is superior to any of the big banks. The personal care put in by the relationship managers is practically unheard of in today's banking market. From the counter clerks to senior management, the emphasis is on the customer and great effort is placed on making your banking experience as easy and smooth as possible. It's like hiring another employee for your organization when you work with these folks on the commercial side. Accessibility is a priority for this bank as well. Whether via e-mail, phone, or text they are ready to respond to your banking questions and quickly help you achieve your goals. Personal lines are great here too.
