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March 2024 by chantell caraballo
Every time I come to this branch it’s a problem . They do not know what they are doing and always understaffed on top of that .Ive gone to the carrollwood location and as well as the ybor location and have never had any issues but for some reason this branch finds a problem every time . I have closed my accounts with them just because of the treatment I have received from this branch on its own . Worst ever . I will never bank with these people ever again .
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March 2024 by Lizeth Nieto
Very few branches
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December 2023 by Jenisbel Exposito
There is nothing more frustrating than wanting help and people making you feel dumb. They are not helpful here the teller told me it is what it is i cant help you. So disrespectful. Don't go here if you need help with account issues. They don't want to help at all. They said the manager was too busy and could not talk to me either. This is not how you treat cuatomers.
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December 2023 by Ulysses Enriquez
Atm swallowed my card and instead of helping me get it out they made some Bs excuses, said it was not their problem, and even said it was my fault and threatened to kick me out. I’ll admit I got a bit heated, but normally I’m very calm in these situations and I was trying to be throughout the whole ordeal. I have never been treated so poorly in any other branch ever.
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December 2023 by Allison Mercurio
I just walked into this branch on Fri 12/1 at 1:45. There were only two tellers in the whole branch. There was nobody else working. One teller proceeded to talk to a customer for the 15 minutes that I was standing inside of there waiting, not once acknowledging the customer that has been standing there waiting for 10 minutes. She proceeded to have a full-on conversation with somebody for that long. There was another teller that was helping people in the drive-thru. Same thing. Don't acknowledge customers. This Branch really needs to work on their customer service. If there are customers in line, it's time to wrap up the conversations, or at least acknowledge the customer that's waiting and tell them it'll be a few more minutes.
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December 2023 by Guy 1
Long lines 7 days a week. A total of 2 employees every time I go.
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November 2023 by Mary Louise Barrios
Went in on Saturday at 10:45am went to sit down and the lady to the left back, stated what we wanted and all it was to but someone on my box incase something happened to me to. She said o we close at at 12 and I don't have time with you'll. Your talking one hour in a half. With one person waiting for her. She said come back Monday at 2. Very rude.
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August 2023 by Melody Stried
The entire bank overall has horrible customer service and has completely outdated banking services
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July 2023 by Jenny Gonzalez
Truist is one of the worst banks to have their overdraft fee is ridiculous. I set my account up to where if there’s not enough money it just declines but somehow they paid out an Amazon subscription instead of declining it and charge me the overdraft fee and wouldn’t waive it. I’m definitely closing my account and never banking with them again. If I could give zero stars I would.
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July 2023 by Lisy saavedra
I can never get through to a person. I leave messages that do not get returned. I just stopped by the branch and there is one banker and 6 people waiting in the lobby. I haven't paid a bill to see if someone will call ME
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July 2023 by George Large
The staff here could couldn’t care less. They all seem to be in competition to see you can have the worst attitude.
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May 2023 by Michael Vaughan
I’m standing in a line of 15 people right now as 1 person works the counter. Perhaps I’ll be able to make my withdrawal by the end of the week
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April 2023 by cathy van orden
The worst branch. Don't waste your time going here. The line is always out the door. They close the drive thru before branch. As a business customer I can never get change. There is always an excuse. They should have closed this branch before several others!
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October 2022 by Nicole Lynn Ferrer
Went in to deposit money absolutely the worse bank I walked into. We live in America and not one teller spoke any English. Waited in line for about 40 minutes and couldn't be helped.
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July 2022 by Krystal Pogue
I understand being under staff but when no one is in your lobby and you still choose to not have your drive thru open it’s a bit ridiculous, it hasn’t been open for weeks now. Also when was it acceptable to chew gum and listen to rock music at a bank?
