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December 2023 by Dee G.
I tried sending money via Zelle today. "Your Zelle payment is under review" is the message I received. The email also stated if I had questions about the transaction, please call 844-487-8478 24/7 for assistance. 24/7. Of course I got a recording stating to call back during normal business hours because you're closed. Why advertise 24/7 when that isn't true? So that means that hold is there until possibly after 12/25. I'm tired of Truist bs...
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August 2023 by Barbaralee B.
I banked with Suntrust since 2000. Never had a problem with them until they merged with BBT forming TRUIST Bank. Customer service became substandard. On August 4, 2023 I had fraudulent deposits made into my accounts. The bank never notified me and locked all my accounts. Leaving me with no access to funds, automatic deposits and caused financial hardship as I was unable to pay bills, buy groceries or put gas in my vehicle. Then they charged me overdraft fees on top of all this causing more financial hardship. After filing complaint and sending in affidavits stating I had no knowledge of the deposits they closed my accounts on August 18th and refused to return any funds that were present before the fraud totaling a little over $3000. I have sent in several emails requesting a status and phone calls made all get the run around with no clear answers to direct question.I recently sent them a letter (see below.) I have not heard back to any of my emails or phone calls. Word on the street is that they have done this to several longstanding customers. CEO William H Rogers JrCFO Scott CaseCIO Scott CaseReg President -Jacksonville Emily DaukinsCentral FL Reg President Steve FisherFraud Department Truist BankRef: C-20230803607To Whom it May Concern; His is in regards to the Fraud Case C-20230803607 and the lack of communication between yourInstitution and myself- a 20+ year customer. I was never contacted in regards to the fraudulent mobile deposits made on my accounts. How I was made aware is when I went into the bank on August 4, 2023 to withdraw funds and was informed by the teller that the account was on hold due to fraudulent activity. I then was ushered to one of the ladies who you sit with when opening an account. A fraud report was filed at that time as when presented with copies of the deposits was presented to me by them. One of the fraulent deposits came from Allstate Financial, who I contacted and spoke to the CFO who's name was on the check and she stated that she had no knowledge of this nor had been contacted by Truist Fraud Department. I received in the mail letters with a list of the four (4) mobile deposits and affidavits for me to sign, have notarized and returned to Truist. I returned the required documents which stated that I had no knowledge of thesedeposits or the origin. I followed up with a phone call to the Fraud Department and was told that it was in processand that it would be ten (10) business days before a resolution would be determined. In the meantime I still no access tomy funds in the account. No money for gas, groceries or basic living necessities. At this point it had been over fourteen (14) days with no access to any monies. On top you started adding overdraft fees to one of the accounts. On August 19, 2023 I received several letters informing me that all my accounts have been closed and that no Funds were being returned to me. A total of monies that were in the accounts totaling a little over $3000.00. Not to mention the automatic payments for auto loans, insurance, savings investments, etc. Also automatic deposits of paychecks. Of course being a large financial institution you have no sympathy on the hardship you have caused or the theft of the monies entrusted to you. How may other long time customers have you treated so carelessly and thrown out like yesterday's trash. Your policies stated that you can close an account at no notice but that doesn't give you the authority to retain the monies in those accounts. I believe that is theft. My attorney has been notified of this injustice.Respectfully,BL Breen
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July 2023 by Jason B
I thought Truist is gonna bring some positive changes, but besides Elezabith, Renee and Liz the rest has to be changed including Shantay the manager, Specifically the manager has to be changed , all the commercial accounts are gonna be death here if she keep running this location.
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March 2023 by Larry C.
We have been going to the Ybor City branch for about 2 years. After receiving substandard service at a branch closer our business, standing in lines with only one teller or waiting 20-30 minutes at the drive through with no one in front, this branch was and still is a breath of fresh air. Elizabeth and Zoraida usually handle our transactions. They are friendly, professional, they know there business and are very helpful with anything we need. If you are frustrated with the way you are being treated at your branch, come to the Ybor City branch and say hello. You will be glad you did. All of the employees here work hard to make sure your experience is pleasant. Have an amazing day, Blessings to you all, Larry, Square Deal Battery
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January 2023 by Rajik Patel
You need to stop cold calling people with your annoying sales calls. ANY AND ALL sales solicitations get an automatic NEGATIVE REVIEW.
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January 2023 by al williams
Great experience. Nice, knowledgeable and efficient.
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October 2022 by Kirk Miller
No way to verify official checks (cashier's checks) other than taking it to a branch, impossible to do over the phone.
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June 2022 by Hussein Ganiu Olalekan
Advertising and promoting, this great investment opportunity is the only way I can say thank to you MR ARNOLD CLARK you are such and amazing person, and a Guru expert trader. Thanks for helping me achieve all my dreams through you wonderful experience you put in my trading account and help me discover a new way to be financially Stable. This idea and opportunity of investing with you has been the best descion in my life and that of my family, At first you turned my $1,000 to $15,500 in one week and I earned even more each week, I promise to announce this opportunity to the world. You are blessed MR ARNOLD CLARK
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June 2021 by Nathaniel Ayers
This has got to be the slowest drive through ever! Waited 20-30 minutes and my GF didn’t even get her burger and fries! The change was dead on tho!
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May 2021 by Alvin Diaz
I hope this company bankrupts
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December 2020 by Stefan Pioli
Don't use their ATM....the machine just stole $500 from me. Thank God I got the receipt , will have to go tomorrow and try to actually get them !
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October 2020 by Clennie Pierce
I love everything about SunTrust when it comes to the staffing ybor City but it is a little slow
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July 2020 by ilya goldberg
This is the worst of the worst Suntrust banks you will find in the company. The customer serivce is completely understaffed. They refused to up during and after the covid closures claiming its not safe while all other banks are open. Employees have to sand outside in 90 degree heat to get change or to back banking. The only reason thsi bank is open is because there is a heavy business presence in the area and its convenient or was convenient. 2.3 starts on google is absurd and management should take notice.
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June 2020 by Tabitha Kornreich
Forcing your customers, especially commercial, to stand outside in your drive thru line in the 90° heat and blazing sun is careless and absolutely unprofessional. Do better.
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June 2020 by Jay Young
Used the ATM, walked with friends up & down 7th ave famous ybor city. Can't say much about the bank.
