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June 2024 by Roger Sutter
Extremely overpriced we were charged about $8.50 per gallon for each delivery (double the market price)
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June 2024 by X
Tried this place thinking it was just the other location. Nope. They are not good.
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May 2024 by Jerome Ross
Not reliable, poor service been with this company ten plus years I was been over charged always running out of propane, best thing I ever did is to cancel there service
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May 2024 by Bobbi Griffith
Suburban of Tampa…you have an incredible employee of 17 years who lives in Weeki Wachee, Michael (??). And you have EDGAR who is phenomenally amazing as well. I cannot say enough fantastic things about these two gentlemen. Just know that at 6:11 p.m. Thursday May 2nd I had to call Lakeland fire department due to our 25-year-old tank malfunctioning. The Fire Department called Suburban. By 6:38 p.m. Michael (??) called me and was on his way from Weeki Wachee to Lakeland (2 hr drive). He then spoke with the Fire Lieutenant who was assessing the incident/problem. From 8:30 to 11:15 p.m he worked in the dark, working very hard at containing the problem we were encountering. He made it safe. He was on the phone diligently making sure things were set up for the next day. At 11:09 a.m. Friday May 3rd, I received an email saying a serviceman was on his way. EDGAR arrived about 11:55 a.m. He was personable, calm, listened patiently to the long story, calculated what needed to be done and skillfully, carefully got it done!!! Absolutely incredible and amazing. Thank you so very much!! (I would share photos but Google isn’t allowing me to upload.)
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May 2024 by Flip Reinersman
One star because 0 is not an option. Worst delivery service on the planet. Inflexible and uncaring about customer needs. I have to take a day off to let their driver into my yard because they will not schedule a delivery on my normal day off. They won’t give you an approximate delivery time. And on top of all that- they frequently (FREQUENTLY) don’t show up on their own schedule! They don’t show up late- they just don’t show up at all. And, they don’t call to advise you. I was a customer of theirs for over 40 years. We’re installing a new electric range and water heater. I’m DONE with Suburban, and happy and relieved to have finally made the decision. Rely on them at your own risk.
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April 2024 by Anthony
I was paying around $3-4 gal about 3 years ago, went to $5.73 which was a little high. The next month I’m up to $7.42! Other companies offering $3-4 gal right now . Suburban said they would lower me to $6.67 since I’ve been loyal lol thanks.
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April 2024 by Djibril
Worst of the worst. Call another company if you can . Suburban propane is soooo worthless and useful.
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April 2024 by Brandon Zalud
As others there was little to no other options when getting propane in rural FL. We went with Suburban Propane and an underground 120-gallon tank. First. it was 4000 dollars to install a tank we don't own. We bit the bullet and installed the underground tank as propane is a more efficient way to heat food, dry clothes, and heat water and over time it would pay for itself. At first prices matched market value and we were happy. Then the bills almost doubled to $8.78 a gallon!!! Way over the residential price of propane in Florida at $5.00. Price gouging and monopoly. Classic bait and switch and read the fine print on the contract. Just be fair and you will retain customers. By the way I want to go somewhere else I have to pay the 4000 fee to remove it. Avoid at all costs.
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March 2024 by Lynette McKown
Suburban Propane Company came out 1-24 and put 50 gallons of propane in my 80 gallon Tank per my bill and charged me $304.76 which I paid. They came out a gain 3-7 and said they put 80 plus gallons in my tank and charged me $685.82 . The last time I received gas in my tank prior to January 2024 was 2019 as I only use for my cook top. I did not request the fill and am not on a schedule to fill. I called and said it is impossible for me to use that much gas and why did they fill it. They agreed to reduce my second fill by the $304.76. as they should not have come out again, and they did not add 80 plus gallons of propane on 3-7. If you can use natural gas do . Suburban Propane is not an honest company and they unfortunately are the only option (Monopoly) in my area. Customer satisfaction or service is not a priority for Suburban Propane. I now have a bill for fuel I did not request and honestly don't believe I received .
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February 2024 by Wayne OBrien
I called Monday and requested a return call from a manager. I was promised a call within 24 hrs. No one called. Poor customer service.
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January 2024 by Abdul Deen
Very bad service my friends restaurant has been
closed because of them
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December 2023 by Monica Hill
We’ve been suburban propane customers for over six years. Over the last year, we have noticed a serious decline in service, so much so that I lost all faith in the company, their word, and was about to make a complaint with the Better Business Bureau.We had a long standing issue beginning in July 2023 with two temporary tanks placed in our front yard, without explanation. We receive notices from our homeowner association, we were not able to use our gas grill, or heat our pool or hot tub. After going back-and-forth with several associates in the office and a few technicians that had even come to our home. We were very pleased with the excellent customer service Edgar provided. He demonstrated a level of professionalism and expertise that truly sets him apart.Edgar first came to our home in September 21, 2023. His deep understanding of Suburban Propane products, and services was evident as he thoroughly addressed all our inquiries. What impressed me the most was his willingness to go above and beyond in ensuring our concerns were not only resolved, but also that we fully understood the resolution process. He took the time to explain the issue that was going on with our underground tank, ensured the proper parts were ordered, apologized for the situation and gave his word that he would follow through until our problem was resolved, while I was skeptical based on previous experiences….he did just that.On November 8, 2023 (had to wait until we ran out of gas again) Edgar was true to his word. He arrived to our home replaced the faulty parts and turned on our gas appliances. I can say, in addition to his technical proficiency, he exhibited outstanding communication skills. His friendly and approachable demeanor, further contributed to a positive customer experience.It is evident that Edgar is committed to customer satisfaction and his dedication to providing top-notch service did not go unnoticed. Suburban Propane can take pride in having such a valuable asset as part of their team.In conclusion, my interaction with Edgar was a shining example of customer service done right. I appreciate his professionalism, expertise and genuine effort he put into ensuring our satisfaction. Kudos to Edgar for setting the standard of exceptional customer service and restoring our faith in Suburban Propane.
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December 2023 by Andrea C
We are beyond happy with the wonderful service we received from Suburban as we changed propane providers. Our last company failed us several times and left us with no propane and no hot water and told us it would be 7+ days before they could serve us after their error. Suburban raised the bar for service, getting us on board as new customers and coming out to serve us in 48 hours. Brenda went above & beyond to make it all happen. We can't thank her enough! We look forward to a long relationship with Suburban
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December 2023 by ELEPHANT SOUL TATTOO by TJ Todd Talarico
So, ran out of gas a couple months ago. We haven't had to fill the tank since we moved in 4 years. Np. We called, paid $325 and had them fill it up. A couple months went by and we had only used the gas maybe twice. I realized a smell. Opened up the cover and could hear the gas coming out the top of the tank, not to mention the smell almost knocked me out. So, I called and had them come out to investigate it. He found that their regulator on their equipment was bad and (all of a sudden), he says we have a leak in the line underground. Ok, things happen. Lets just get things taken care of. When my wife called, they tried to charge us for the regulator, then the cost of the contractor to come out. They also want to charge us to fill the tank up again. My wife explained that it was their falty equipment that leaked right after they filled it and they should re-fill it at no cost to us. Thats only fare. Its their equipment that failed. Debra ( I think her name was ) replied "sorry, we dont give out free gas" ahhh but you do put in faulty equipment that causes a leak and waste the gas we paid for, then try and charge us again... Then, charge us to dig up the line and replace that as well. I'm pretty easy. I try to be fair, and would be more then happy to compromise on the cost. I understand things happen, but when they creat an issue with their equipment and aren't willing to atleast have a little accountability for that equipment and their services and try and make more money off us, tells me everything I need to know about them. Hopefully other potential clients read this and simply scroll down to the next propane supplier. I should have realized what they're like when i saw the 3 star rating!!
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November 2023 by Jason H.
Horrible customer service, rude argumentative attitude, completely inept in making service calls.
