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January 2024 by Katherine Smaha
I have been a member of this credit union for about 30 years. Have lived through two mergers over the years with other credit unions. Ficare is the newest merger. The people at the Gainesville branch are great. However, not happy with Ficare's fees. For example, why would you charge seniors for paper statements. Prior to the merger the cut off was age 55 and up received free paper statements. This made sense since many seniors are on a fixed income. Ficare's cut off is age 70. Since the merger I have had 7 or 8 seniors contact me about these fees, since I was chair of the board for a time prior to the last two members. These members plan to close their accounts as $60 per year to receive paper statements is just crazy. I checked on line, and all the other credit unions give free statements for elders. Sadly FiCare is not in tune with its members and thus several long term members have stated they are leaving the credit union.
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January 2024 by Maria Henry
Absolutely horrible credit union. Charges an overdraft fee PER transaction to use money from your own savings account. I have two other bank accounts, one being a credit union & both only apply the fee if money isn’t transferred by the end of the day. I will be closing my account with Ficare.
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December 2023 by Tusha Brown
Exceptional Assistance from Ray!I recently had the pleasure of receiving assistance from Ray regarding the activation process of my debit card, and I cannot express enough how impressed I am with his outstanding service. From start to finish, Representative Ray went above and beyond to ensure that my issue was resolved smoothly and efficiently.First and foremost, the professionalism displayed by Ray was truly remarkable. Their knowledge and expertise in handling such matters were evident from the moment our conversation began. Ray confidently guided me through the process, patiently answering each of my questions and addressing any concerns I had along the way.What truly stood out was the care and dedication shown by Ray throughout our interaction. Their genuine empathy and understanding made me feel valued and reassured, turning what could have been a stressful experience into a pleasant one. Ray took the time to listen attentively, demonstrating a sincere commitment to helping customers like myself.Moreover, Ray's patience was truly remarkable. They went the extra mile to ensure that I fully understood each step of the activation process, even breaking it down into simpler terms when necessary. This level of patience and willingness to adapt their explanations to accommodate different knowledge levels showcased Ray's exemplary customer service skills.I cannot thank Ray enough for their exceptional assistance. Their professionalism, care, and patience throughout the interaction were truly amazing. It is commendable to see a representative who goes above and beyond to ensure customer satisfaction. I would highly recommend reaching out to Ray for any banking-related assistance as their outstanding service truly sets them apart.
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December 2023 by Janet Nance
Had the most amazing experience with Angelica K. She was so professional and compassionate with me. She actually took the time to go over with my account so that I could comprehend the billing. She was able to correct error on my statement and provided me with the correct amount due. In this day and age, it's so refreshing to have someone who will take the time and (patience) with someone like me who is not as knowledgeable. Thank you Angelica and Ficare thank you for having such a wonderful employee. Great reflection on Ficare.
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December 2023 by Wendy Cordero
I had issues with my account and got the run around all morning was about to give up and called 1 more time. I spoke with Truman and he was a blessing. Resolved the issue and was patient and kind. Love this bank!
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November 2023 by Fly JrK Guy
Andy @ FiCare Union is simply put the BEST ! Always willing to help me and always available when I need him . He really cares about your credit and making your life better anyway he can . Very good bank
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November 2023 by Nurse Chryssy RN
I’ve been a member of this credit union for many years and I’ve never been disappointed. An extra special thank you to Andy Z for always providing friendly customer service. He’s one of the best!
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October 2023 by Reggie Wood
Andy was very helpful! They figured out a way to make things work for us. thanks again.
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October 2023 by Elijah Torres
Mike Alfier made my auto refinancing process so easy! He responds fast, communicates clearly, and works quickly to get the process done same day. He has helped me, my mother, and my brothers so far in all of our auto financing needs and I highly recommend him to others. 5 Stars.
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September 2023 by Arlette Ferguson
I have been banking with FiCare FCU for several years and I especially want to thank Andy Zdunkevich for consistently providing great customer service. He is always professional, courteous, helpful and quickly takes care of all my transaction requests. Andy is truly an asset and I encourage my family, friends and coworkers to bank with FiCare!!
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August 2023 by Meka Miller
Andy zdunkevich is Amazing he goes above and beyond He’s very responsive and fast , his friendly attitude,, and professionalism is why I love doing business with ficare credit union you deserve 10 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Andy thanks again.
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August 2023 by Alfred Yu
Awesome scvs , and very friendly and professional n courteous, so glad I'm a member , highly recommend.
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August 2023 by Barbara Engle
Archaic banking practices. Online transactions were very messed up with sections of the company unable to speak to each other. No call backs on resolution. Unable to speak directly to instruction. Customer service very poor. Many banking services offer much better services. Out of touch with needs and present market
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July 2023 by Meshell Munoz
Andy and staff at Ficare have been truly amazing. They have always gone above and beyond to help me when I am in need. They understand people are human and need a little help from time to time. They are on top of communication and always a pleasure to speak/email with. I have had a wonderful experience with them supporting my financial needs and their assistance with my loans has been superb. Please consider them for your banking needs I have been with them for several years an highly recommend you to contact Andy!!!
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July 2023 by Richard Traina
Wow! What a great experience on getting my auto loan. Leticia Helped out in the whole process with working with the dealership, existing payoff and getting the best interest rate. In today's world this was outstanding customer service!
