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November 2024 by Ligia Zornig
Excellent
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November 2024 by Merima Salkic
Terrible. To many customers and not enough employees. Employees yapping away that had nothing to do with assisting the customer. Should not take this dam long, sad
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October 2024 by Donna Bryant
Staff was friendly & knowledgeable.
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October 2024 by Gloria Hurtado
At this time they have not repaired the internet service. and the new housing complexes come together for the services of everything and impose very bad service on the owner??
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October 2024 by Matt Jensen
Busy but only a 15 minute wait to swap out my modem.
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October 2024 by Kendra
Horrible customer service
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October 2024 by Jacob Mayes
Rafael is the man! Took care of me quick and was very thorough. Somebody give this man a raise and pay him
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October 2024 by Chet & Deb Stasiukiewicz
Experience and friendly.
Even thi it wasn't our problem
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September 2024 by john lum
This place is horrible. They have nobody working people walking in and not even signing up getting served before people sitting there. Go somewhere else.
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September 2024 by Q Vio
Just need to return equipment and the person at the desk is so slow. Been waiting for an hour and she is still stuck with the same customer I saw when I came in. Keep chatting-laughing-joking. Have 12clients waiting on list, but just have 2 employees. Terrible
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September 2024 by shelby mcintyre
DEFNITELY MAKE AN APPOINTMENT/RESERVATION ON THEIR WEBSITE. I had a 10:20 appt today. I got to the store at 10am and was our the door by 10:10am. There were a few customers but they had a great Rep named THOMAS! He was walking around helping people sign in, etc. The 2 other customer service reps were helping other customers so Thomas checked in my equipment real quIck and I was on my way! THANK YOU THOMAS!!
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September 2024 by slappy200
Friendly and professional
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September 2024 by Jada n
They take an hour per customer. Make a reservation ahead of time if you’re coming to this store.
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September 2024 by Maria Lopez
They treat people like garbage . They add anybody who walks in as an authorized user on anybody's account. If you're thinking of committing fraud, this is the store to go. They display discriminatory behavior, caught two female associates discussing that they should speak quickly, as to overwhelm bilingual customer so he wouldn't understand, become frustrated and just leave. Overall, garbage store and garbage staff. I finally understand when people say "I wish I could give it zero stars".
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September 2024 by The Insurance Guy
All the reviews concerning the store are accurate. If you are coming in, you will be here for hrs like you are going to the DMV. But my review is more concerned on the internet service to warn others to choose another ISP. This past Monday my internet was shutoff at 445pm due to severe weather, tho there was not a drop of rain in the sky. No storms. Nothing. I sell insurance with a home business and was on a sales call. My internet was out for 7 plus hrs that day. I could not respond to that client due to zero internet as thats how all my calls our routed. I ended up losing nearly $300 in commission due to Spectrum. They said if its over 4 hrs they would credit me back. Got a text this AM stating it was not 4hrs so no credit. Called them to say thats a lie and they offered me $1.50 in credit to the nearly $300 I lost. Using Spectrum is like paying for a car that only works 29 out of 30 days in a mth. If you are a home business or work remotely....I hope this story resonates with you to use Frontier instead.
