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November 2023 by Google user
My car was broken into while on their property. I believe it was left unlocked because there was no sign of forced entry. Luckily I had read other reviews of this being a problem, so I didn’t leave anything of value but they did make a mess and stole a few small items. The manager, Ron, was far from sympathetic and insinuated it was my fault for leaving items in the car. He did say he would look at the surveillance videos and call me after. But guess what, he never called. Their receptionist was rude and inattentive. Three out of three times that I went into the lobby she made me stand around awkwardly for a LONG time without even acknowledging me while she played on her phone. The body work was good, and they fought with insurance to put on new parts which I appreciate. The technicians were all acceptable. The thing is, I’m not trying to make a big deal out of the car getting broken into. Stuff happens, and I don’t know for sure that the car was left unlocked, but a little bit more concern or follow through on their end is all I need. Overall I would not go back or recommend going there. Too many other options.
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July 2023 by Laura Lopez
All of the staff is very professional, they handle your repairs in a timely manner and also work with Enterprise making your drop off and pick up seamless and easy.
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July 2023 by Donna N
Nothing but issues since my car was repaired. Will be bringing the car back ASAP and contacting corporate. Technician didn’t put clips back on to my radiator and almost blew my engine because of it, now have to have new pins put in for under carriage cover. All issues attached to areas that this shop worked on.
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June 2023 by Chris St Julian, Sr.
I’ve had both of my cars repaired here multiple times. Apparently the new staff isn’t as courtesy and easy to work with as the previous team. Called and spoke to “Rick” about having a part switched out on my truck. I told him I now lived an hour away but, wanted to reuse them based on our previous experiences. After trying to explain what I needed, he interrupted me (after getting frustrated) and said, “You don’t want to find a shop closer to you?”. Shocked me because the conversation was going fine at that point. I guess business is so great that they can turn away customers when the request is a bother to them. We’ve spent well over 20k with this company over the last 2-3 years having our cars repaired. Won’t be returning. Thanks, Rick!
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January 2023 by John Johnson
Had my front bumper installed. They very professional with great customer service. Also communication was really good.
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December 2022 by Laura H
Absolutely the worst company we’ve EVER dealt with! They promised our car in a week. 4 weeks later with us having to initiate every contact we get the car back. Employees were rude and dishonest. We paid for the repair via personal check, which they gladly accepted then called us after we left saying they don’t accept personal checks and we “had better be back here by 5:00 or we’re sending this to collections.” But they cashed the check anyway. We wouldn’t recommend this place to anyone!Services: Painting
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December 2022 by Arlie DuBois
I was in an accident with my Nissan Maxima. I brought it here to be repaired. The whole experience was amazing. Josie and the entire staff are so friendly, professional and made the whole process smooth. They took a vey stressful situation and took the stress out of it. I recommend them 100 percent. Thank you!Services: Painting
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November 2022 by Larry Ficca
I was extremely pleased with the quality of the work that was done on my vehicle. The personnel at the grass champions also were very professional and accommodating .This was my second repair at the shop so that says something. I will go back I need to againService: Painting
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November 2022 by Ramal Usubov
I recently had an accident with my BMW m4, front bumper and side door was in bad condition I claimed it with Crash champions at 14701 Nebraska Ave. I was very satisfied with the quality of work they’ve done, from painting to body repair. They got done the job before estimated time and during the repair always kept me informed about the process. I don’t know how other body repair shops are doing their job but if there’s crash champions you definitely don’t need to go somewhere else :) I hope I don’t get into accident again but if I do I’m definitely coming back here!Service: Painting
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November 2022 by Monty Dunn
The work on my car was okay. Had to take it back twice to fix problems. I paid my deductible in August then they called today saying I owed them $775 more. Why wouldn't you tell me that 3 months ago. For someone that was a victim in the accident it sure seems like I'm the one that consistently got screwed. Also my car was in the shop for almost 5 weeks. Overall just a bad experience.
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October 2022 by Eric morrison
I’m a local business owner who was referred to crash champions and I must say I’m very disappointed❗️ I scheduled an appointment two and a half weeks out for my car to go on the frame machine. I came in at 8 a.m my scheduled time only to be told the frame machine is down. I didn’t recieve a call informing me of this and when asked when didn’t I recieve a call so I wouldn’t have made a blank trip and the guy told me he didn’t think I was coming now why would I schedule an appointment and not show up! They didn’t have a time when the machine would be back up so I called back on 9 /23/22 only to be put on hold I never got to speak with anyone. One of the worse experiences I have had with customer service. I do not recommend this business
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October 2022 by JDM Convenience Store
Well for the first time there and ye people there are so helpful and willing to do the best for you and there work is one of the top of the line work they do they are really good at what they do and Mrs. D AND MR. Ricky are great people and they go out there way to make sure u in good hands that k you all to crash champoins collisionServices: Painting
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September 2022 by Tonee Williams
Dont ever take your car here they so called fixed my car I told them something was not fixed with my sensors and they told me it’s a me problem……. Please do not go to this location
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September 2022 by temitope oluwayimika
The service from this location seems to have gotten worse. We used them last year, and when we had a similar issue this year, I told the insurance we were not going anywhere else. I called multiple times to get the services scheduled and when I would talk to other workers, they were very eager to help. However, on different occasions, I unfortunately spoke to Ricky. Unfortunately because there did not see to be any people skill present in the conversation. I sent the insurance provided estimate almost a month ago waiting to hear back from them to bring in the car, and when I followed up, he went ahead to let me know that he did not have it (even though I had confirmed from two individuals prior that they received it). Not only did he not apologize for any inconvenience, which was the least he could have done, he basically said “you can resend it and I can get started now on it, or keep it moving”. I took that as a sign that if this is the type of attitude and conduct this business is running before I bring my car in, imagine the predicament I would be in if my car was held captive with no care as to when I would get it. Very disappointed in the service, so I figured the least I could do was to help warn people about it or help the management see that people skills training is a pivotal part of keeping a standard that keeps people coming to you in their time of need.Service: Body & Trim
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September 2022 by Sahit Palakurthi
Very quick and communicative. No problems at all with service and car drove even better when I got it from dealership (sonata 21). Thank you again
