-
February 2023 by Owen Hahn
I recently had the pleasure of working with RAC Mortgage in South Tampa and I couldn't be more pleased with their service. They have a knowledgeable, friendly staff that was able to answer all of my questions. Their rates and fees were much lower than other lenders I looked at and their process was stress-free. I highly recommend RAC Mortgage for anyone looking for the best mortgage lender in South Tampa!
-
November 2022 by Diana Hernandez
Sandra and Velma are amazing to work with.We have closed a couple loans with RAC, I highly recommend them.
-
November 2021 by Sarah Gainey
Our lender William Greer with Residential Acceptance Corporation was horrible with communicating on the process as well as just a overall horrible "COMMUNICATOR" to be in the role he is in there were many times when he would threaten to whether we wanted him to close on our home or not. We also changed the closing date several times on the lenders behalf, enough occurrences to where the seller no longer wanted to sign a extension. We were extremely worried of losing out on the home we dreamed of, This just overall was not an exciting experience for us with the stress this lender put on us with communicating and him quickly getting defensive on any matter when we would just question what was going on and why we were being asked to send stuff that had already been sent. Also called to speak with a manger on his behalf in regards to his communication as we would call and our realtor would call and get no responses, an didn't get feedback from her either "She claimed to call me back that same night" Didn't receive a call back.
-
November 2021 by yuleisy gonzalez
Best lender ever, fast approval and very common sense underwriting. Since I met this lender I am stress free. Recommend 100%
-
November 2020 by Lisa Marie Inc. Loan Processor
I have been working with RAC for about 10 years now operating as a loan processor for mortgage brokers who originate loans with them. They get the impossible done! They look for ways to make the loan work and not turn loans down because they don't fit in the box. Sandra is the problem solver! I highly recommend RAC.
-
November 2020 by Kevin Smith
RAC, should be named REC (wreck)!!!! I have been an insurance agent for 23 years, and I have NEVER dealt with a lender such as this. I left a message and sent a voicemail on behalf of a client for their closing they are trying to get taken care of, that keeps getting pushed back and back and back. Trae Williams is the broker, and he is of no help either, all he says is that it is out of his hands and he just forwards it to the underwriter. I get an email from Sandra Valvano stating that the policy is not written for enough to cover the loan amount. I have explained to them that due to: Florida Administrative Code Chapter 69O-167.009 states this: “No mortgage lender shall, in connection with any application for a mortgage loan in this state which is secured by a mortgage on residential real estate located in this state, require any prospective mortgagor to obtain by purchase or otherwise a fire insurance policy in excess of the replacement value of the covered premises as a condition for granting such a mortgage.” They obviously don't care about abiding by laws!!!I supplied them with the RCE (replacement cost estimator) showing the replacement cost of the home (which is all you have to insure), and wrote the policy for that amount. They insist that it has to be to cover the loan amount. I have explained several times that when you buy a home, that you do not insure the dirt, as if something happened to the home, the dirt would still be there, so you don't insure that. I have coverage in the amount of $173,400, and they want the loan amount of $184,676. We are talking about $11,276 difference (it is .26 acres in Palm Bay FL). When I call after no response to my message and email (over 2 hours later), I can't get through to Sandra. I am told that she is very busy. I asked if she was too busy to take care of a client with good customer service. I asked if she had an assistant, I was told NO. I asked for her boss. I was told that she didn't have a boss. I asked if she was the owner, I was told one of them. I asked to speak to another owner then. I was placed on hold and a woman by the name of Velma answered and said, "This is Sandra's assistant." I told her that I was told she didn't have an assistant, and she said that she was just busy at that time. Then back an forth with Velma, trying to take care of the client, and in the end, she said, "I can't do this anymore!", and she hung up the phone. I called back, she answered and she hung up again. If you are looking for a lender that is wanting to provide good customer service, PLEASE LOOK SOMEWHERE ELSE. This organization is not the place for you.
-
November 2020 by Alex S.
It’s the worst company ever to work with!!!! I’ve been working on my loan for at least 2 month they are not professionals at all!!!!! They keep lying and lying about the closing and they don’t give you a clear answer. It’s really frustrating they keep saying we did the wire everything is good and it’s all a big lie. They made me lose a lot of me taking days off from my job to go to this closing that never happened and they made me lose bunch of money I paid for movers that never did the move because we couldn’t get the keys. I don’t recommend them at all even if they promise you will a lot of stuff it’s just not gonna happen so don’t even bother and wait on them. I’m really surprised how they been in business and how people still bother and apply through them. I’m just leaving this review because I don’t want what happened to me to happen to other people I wish I had the same advice.
-
November 2019 by Bill Rosenhan
We have been working with RAC for almost 2 months trying to get our home loan. We started out with lower priced homes but were then told we could qualify for a new larger home. We entered contract before Christmas. After sitting around for almost a month, our broker began working bbn on our loan. Every day we were asked for.kore and.kore paperwork. The underwriter would not accept some of our paperwork because she claimed it was FADED. After all.was said and done, they came back and told us that we only qualified for 2/3 of what we had been pre approved for. Our deal has been lost, I have lost my earnest money and am now having to start all over from the beginning with a different company. We could have closed in December had our broker taken the time to work our file like he said he was, instead of sitting on it. I am truly disappointed in the level of service provided by one of your branch managers.
-
November 2019 by Donald Anderson
I've been working with RAC for years now. They are very solid at getting loans closed and most importantly quick! The staff is very friendly and is always willing to help answer any questions or concerns you have!
-
November 2017 by Beth Lee
My mortgage brokerage company just closed our first loan with RAC and we are extremely pleased! Communication and underwriting turn around time is top notch! Will definitely use them again in the future.
-
November 2017 by Kim Farris
I always like working with RAC. You do a good job of answering all my questions and you make me feel like we are on the same team!
-
November 2017 by Top Dollar Brown
Great working with RAC they clearly showed that they are trying to get you to the closing table and we are so grateful to do business with them.. I will surely do all my future business with this company.. thanks in advance ashley &a Donyell brown
