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“Had a very questionable experience with another U Haul location in St. Pete and eventually made my way to this location on very short notice.Having driven through a typical late afternoon Florida monsoon of a storm for almost an hour and a half I was somewhat hesitant about going in.End of the month and the place was packed with customers who were probably at the end of their own wits yet it felt so much different than any previous visit to U Haul ( especially the St. Pete location that I just visited).Was greeted by a gentleman who asked me what I was there for and he immediately sent me to the proper line and I was greeted by an amazing and enthusiastic young woman who welcomed me and explained that she was there to help and that she would be doing the installation of my hitch.She took my keys after we signed the paperwork and told me that she would get right on it. I went outside after a few minutes and walked around the lot and sure enough she already had the vehicle up on the lift and was well into the project.While I waited I was greeted by a gentleman who apparently was a manager who was not only polite but very friendly and knowledgeable and understanding of my frustrations with the previous location.Less than an hour and I was on my way and had a professional installation completed.KUDOS to the entire staff and management of this location. If you want true customer service and satisfaction then make sure you get this location for all your moving needs and more.”
7AM - 7PM
2309 Angel Oliva Senior St, Tampa
Propane
“If you hold the life estate your obligated to make repairs that are essential to the preservation of the property, your obligated to pay the interest on any outstanding mortgages and Property taxes.”
“After the jump start it immediately started up so I could finish my move. Was so excited because I didn't have to take my furniture that we put on the truck off and place on another truck. Thanks be to God and the swiftness of 2 of the staff members that assisted we continued the move, got everything moved to the new location in 2 hours. Thank you for U-haul and it's kind Manager Dayna for all she assisted with making a smooth transition from one phase to the other. Job well done!”
“The people were friendly but not really clear on the process. The attendant told me there was a 1/4 tank of gas but there was less than a 1/4 tank when I left. I drove the vehicle for 15 miles put 2 gal of gas in the vehicle, then was charged a $30 fuel fee plus, a 4 gal surcharge of $18. Buyer beware of "additional fees" that should not have been charged.
Update** Was contacted by the manager for the Citrus Park site and was refunded for the oversight of fuel charges. I updated to 4 stars knowing that was an innocent mistake that was made good.”
“Suburban of Tampa…you have an incredible employee of 17 years who lives in Weeki Wachee, Michael (??). And you have EDGAR who is phenomenally amazing as well. I cannot say enough fantastic things about these two gentlemen. Just know that at 6:11 p.m. Thursday May 2nd I had to call Lakeland fire department due to our 25-year-old tank malfunctioning. The Fire Department called Suburban. By 6:38 p.m. Michael (??) called me and was on his way from Weeki Wachee to Lakeland (2 hr drive). He then spoke with the Fire Lieutenant who was assessing the incident/problem. From 8:30 to 11:15 p.m he worked in the dark, working very hard at containing the problem we were encountering. He made it safe. He was on the phone diligently making sure things were set up for the next day. At 11:09 a.m. Friday May 3rd, I received an email saying a serviceman was on his way. EDGAR arrived about 11:55 a.m. He was personable, calm, listened patiently to the long story, calculated what needed to be done and skillfully, carefully got it done!!! Absolutely incredible and amazing. Thank you so very much!! (I would share photos but Google isn’t allowing me to upload.)”
9AM - 6:30PM
3817 S Manhattan Ave, Tampa
Propane
“Wow- This was such a great experience! Usually I bring my tank to other places and you can tell it is the LAST thing they want to deal with. Here it is literally what they do. In and out in less that 5 minutes with polite and professional service!”
5AM - 11PM
101 W Bearss Ave, Tampa
Propane
“Well, I don't usually buy gas here as it is the most expensive gas station of all in the area, but they do have a nice food truck which I visited and made good use of the parking. This is one of the places that charges a different rate whether you pay with cash or card. I get why they do that, but it's not for me. Anyhow, it is a clean establishment with, well, adequate parking for my needs.”
“The best of the best U-Haul services. Those employees are professional, nice, friendly, care, 5 ????? Star ✨ costumers service. My best wishes ... Thank you very much for being so kind. Keeping the good job ?? perfect ?”
7AM - 7PM
4406 West Hillsborough Avenue, Tampa
Propane
“CHOSE THIS LOCATION!!! What an amazing experience. I am moving cross country and the dealings with Uhaul has been a nightmare until I got here at the Hillsborough location. They were quick to assist able to problem solve with information provided didn't make me repeat myself they were polite courteous and solved all my Uhaul issues in a timely manner. Each staff was friendly helpful and although overwhelmed they still maintained professionalism. If you have an install needed COME TO THIS LOCATION.”
“Very pleased with the service to pick up a trailer hitch. Short lines, fast processing. This is on 56th street in Tampa, but definitely not a ghetto location as people write in their reviews.”
“They came in a couple days When my tank ran out of gas. Our granddaughter was coming for a visit. We were able to heat the jacuzzi for her. They saved the day by their prompt service”
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“The customer service wasn’t just very good but outstanding, Hailey and the whole team from the guys that were outside on the morning break and the staff inside made me feel very very welcome no need to look elsewhere for my propane service they have it all!”