-
November 2018 by Dan Borah
! I did my due diligence and had five moving companies give me estimates to move from central Florida To Mountain City Tennessee. I quickly realized that consumers are at the mercy of the unscrupulous movers. An industry where misinformation, deception and down right dishonesty is all too common. Platinum representative Kris Chavez came to my home and was polite, knowledgeable and most importantly reassuring. He looked over what we had to move and estimated the weight to be 14,000 lbs. (final actual weight 13,800). I explained to Kris my reluctance to sign with a moving company. Instead of defending the moving industry he said that I was right and he understood how I felt. I decided to sign with Platinum Relocations in early October. I contacted Kris numerous times prior to my actual move to ask questions, to clarify contents of the estimate and for reassurance that they would treat me fairly. Each time Kris was always polite, understanding and again, reassuring. On the day of the move, movers showed up on time and loaded quickly. They arrived as promised with all our belongings and actually lowered my quoted price due to the lower weight. The team that unloaded was the best. Hard workers, careful and polite. I would recommend Platinum Relocations to my friends and family. They treated me right and did't try to take advantage. I have authorized Platinum to give my phone number to anyone trying to decide on a moving company. Platinum Relocations did right by me!
-
November 2017 by Carmen Roberts
The driver of this vehicle was maneuvering aggressively thru traffic and preceeded to cuss and give me the finger in front of my mother ,grandmother and 5 children for "breaking " in traffic!!! Will report to the BBB AND anyone else I need to to make sure reckless drivers are not allowed to drive a commercial vehicle or be on the road at all!!!
-
November 2017 by Tara Maxwell
Love this place. The owner is cool and Ron my dispatch does know his job and makes mi e so easy. People pel are all very nice and helpful.
-
November 2017 by Bryson Lau
I find it hard to believe that any of these reviews are real. My experience with this company has been absolutely horrible, every second of it. I would not wish this upon my worst enemy.
-
November 2017 by Keith Dixon
Only hire these people if you want your furniture destroyed by thieves you'd normally NOT allow into your house.
-
November 2017 by Michael Gonzalez
Great company, very professional and great service, I'd recommend this company to my friends.
-
November 2017 by Troy Amick
"Platinum took care of my move and had reasonable prices."
-
November 2017 by marcus hamilton
Matt is a total ripoff artist
-
November 2017 by Pat N
THE WORST : I have moved cross country multiple times and this was by far the worst.BROKEN promises- told I would be the only one on the truck FL to CAL The driver told me my things were loaded and unloaded multiple times. I was told they would take special care of some large artwork. It arrived severely damaged. The wooden crate it was loaded into was ripped apart and screws had gouged out the painting. This took some force to cause this damage.POOR Handling- cross country and my mattresses were not boxed or bagged and arrived a mess. Boxes labeled "fragile" and "Antique" arrived upside down at the bottom of a pile of boxes, or crushed. Several wooden items were not properly wrapped (no blanket--just tossed in the truck) and arrived broken.FAILURE to listen. They were told my new driveway was steep and narrow and to bring a truck no larger than a specific size and I agreed to the cost to offload onto the smaller truck.(I sent them photos and discussed with office in Fl). They brought a much larger truck and .....could not get down the driveway... nor hand carry belongings down the driveway (reasonable). However, I then had to obtain a storage unit to unload and hire a different local mover to transport belongings to the house on a different day as Platinum driver was catching a flight back to Florida that night.OVERCHARGE- They estimated I would need a number of boxes and used many fewer. No refund for unused boxes, much less any of the damage they caused or need for a storage unit or the transfer truck (of the wrong size) or the need for additional local movers.MY ADVICE: USE A NATIONALLY recognized mover. These folks either don't know what they are doing or don't care...probably both.Oh yes, they never responded to subsequent calls or emails.
-
November 2017 by Amelia McFarlane
I had a great experience with Platinum. They lined my doors with blankets to ensure there was no damage. There was a young man in training with my coordinator and if it wasn't right he unwrapped and didit correctly....the customer service was excellent...no surprises on the cost....came to my condo to give me an accurate quote...they kept meupdated and did not leave me hanging....I just moved back to Tampa from Virginia and tried to get them but there was no truck available in my area.Ii was a last minute thing therefore I had to get another mover...A realnightmare....doubled the price they initially quoted me. I was lied to from the get go regarding my questions.Trust me you will appreciate Platinum Movers if you experience what Ijust did. I'm sure mistakes are made from time to time....but get a conartist like I just did.
-
November 2017 by Kris Chavez
Platinum Relocations did a move for me in June 2016. Move went very well and they even moved my 1100 pound safe with no problems at all. It was a 2 part move; half going to one location and half going to storage. They were extremely accommodating and understanding of everything. Great company to work with. I have suggested them to many friends with the same results as mine.
-
November 2017 by Philippa Main - Realtor & Mortgage Loan Officer
Kris & Matt are legitimately great people. They really care about their customers and make sure to go above and beyond to provide a great service. They take care of their customers like family and do a lot of little things other companies don't that really set them apart.
-
November 2016 by Michele Frasure
The absolute BEST SERVICE! The first phone call I received was 2 hours prior to their expected arrival time, so when the phone rang I expected to be notified of a possible delay. SO WRONG... these guys were calling to say they had ARRIVED - AHEAD OF SCHEDULE! From the moment they parked that truck and introduced themselves they took over and I no longer felt I had to be in control of everything. They had the entire move planned. I felt all the pressure of moving lifted from my shoulders. My dad being retired military was there ready to help...pick up the "slack". But honestly the way these guys handled everything the only thing my dad ended up doing was just watching in amazement. So impressive to see how these guys worked together. In sync. Caring for each piece of furniture as if it were worth millions. Wrapped, sealed and ready to GO GO GO just watched all my furniture and boxes empty out onto the truck in record time. Unloading just the same and after I blinked the move was OVER and the best transition experience I could have hoped for. Looking to move with Confidence?CALL Platinum Relocation Services!!!
-
November 2016 by Chris J
I had Platinum Relocations come do a last minute move for me and my family. Closing dates got messed up and we actually closed earlier than expected. Platinum was EXTREMELY accommodating and helped in every way they could. Their sale man even gave us pointers on how to pack boxes for less breakages as well as ways how to use different items throughout the house as packing material. This move went way smoother than I expected at a very stressful time. My wife was very pleased with their work and diligence to make sure we were comfortable in our new home. This, in itself, made my life and stress so much easier. Kids rooms were set up first, as asked, so they could play in there and not be in the way. I couldn't have asked for a better crew on what felt would be one of the most stressful days of my life. Very thankful to Matt and the crew he brought out. Thank you Platinum Relocations for your professionalism and genuine care for my items during this move!
-
November 2016 by Beatrice Botbol
Wonderful Professional Company. They moved my business, the systems they have make it so easy, the crew that do the move know what they are doing and do it with class. Could not have anything better to say. Look forward to using them again to move my home. Thank you!