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November 2023 by Jebediah Namaste
Literally, the most overpriced store I’ve ever been to my life. The website navigation is Darn near impossible (Good luck finding a replacement filter/cartridge online). Gormans in Lutz is a much better pool wholesale provider. Liquid chlorine is almost half the price, and empty jug is only seven dollars as opposed to $16 etc.
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August 2023 by Marc
I had my pool serviced. Jeff quickly figured out the leak was coming from two ball valves and was able to replace them in less than an hour. I highly recommend Jeff and Pinch A Penny New Tampa!
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June 2023 by Lianna L Le Blanc
We visit the store often for one thing or another. These guys know their stuff and won't charge you an arm and a leg for it. Highly recommend.
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April 2023 by Linda Simms
Unbelievable repair service! Found the problem quickly, discussed proper use of navigator device!! Alexis is a five star staff member! We appreciate so much!
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February 2023 by Krista Abel
Our paid pool guy kept messing up our pool. We have a salt water pool but it kept turning green. I was really nervous to get rid of the pool guy and do all of the maintenance myself. The staff at the pinch a Penny, off Bruce B Downs, has been more than amazing. Especially Dylan. Each week I go in there to get my water sample tested and he lets me know exactly how much to add. He even converts it to cups to make it easier for me. He's always fast to test the water, very informative to explain the situation, why I need certain chemicals, and always offers to help me bring the heavy chemicals to my car. I am so glad I got rid of our hired help and have taken it over myself. Not only did it save us money in the long run but our pool is always beautiful now. We haven't had a single problem since getting rid of our hired help. Huge thanks to Pinch a Penny, especially Dylan.
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February 2023 by Tiffany Basile
This location is the best. Everyone is very helpful and knowledgeable. Tons of options for extras for the pools and always have what I need in store or can recommend a better alternative.
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February 2023 by Brian Hicks
Great service, great products. Prices are decent depending on the season, which is typical at pool retailers.
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February 2023 by Rebecca Bryant
We've been coming here since our pool was finished about a year and a half ago and have had nothing but positive experiences. The staff is friendly, helpful, and efficient. Dylan in particular is very knowledgeable and has done a great job making sure our levels are where they need to be - not just with chemicals but with the actual pool settings. Highly recommend this location!
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February 2023 by Stephanie Pia
It’s always so nice to go in to this store. At this point, everyone knows me by name. They always help me find what I need even when I don’t even know what I’m looking for. And they always offer to carry everything out to my trunk! Great service at this location!!
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January 2023 by ryan coppens
This location has been super helpful for us with our saltwater pool. We struggled for many many months with a new pool guy after our old one retired and pinch a penny, especially Dylan, really helped us turn our pool around and saved us a bunch of money as we were easily able to takeover the pool duties ourselves. They have everything that you'd need and the knowledge to help someone like me figure it out easily.
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August 2022 by C. Romano
I can't express enough how great it was dealing with Jeff. Jeff manages the store and also does the installs. Going against staff recommendations (staff is all great too), I purchased a new single speed pump. It was very finiky and would keep getting "clogged", I guess is the word. Jeff had to come back out 3-4 times. Each time he gave me advice on what to do and what not to do. This pump was not meant to be. I just blame my overall setup. The last time Jeff came out (2 months after original install) I asked him if he can take this pump back, and get me a better quality variable speed version, and I'd pay the difference. He said he would try and it may take a couple of week. I got a call later that day and it was approved. He then said he'd try to get me on the install calendar within 2 weeks. I said no problem but he was out the next day. Someone cancelled and he wasted no time taking care of me. This is exceptional service and the model for how businesses should be run.
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April 2022 by Katie Marie
I recently was having issues with my pool and I wanted to say how happy I have been. Jeff, Pete and all the other guys have gone above and beyond to help me get my pool issues under control. I am so happy I switched!!! Thanks again and I’m sure I’ll see you soon.
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December 2021 by Leonard Mencio
Excellent service! Our pool Tech(s) Joe and Adam, are a cut above the rest! They are very professional and through with their work on our pool! Joe and Adam, worked in the rain and were so very helpful to us, even though it was raining "cats & dogs", Joe notice my vacuum hose was torn, he notified us, offered to bring another hose from the shop, but we had spares that he used and replaced the hose while Adam continued sweeping... did I mentioned it was raining... a lot! Joe and Adam went above and beyond the call of duty and we appreciate them both. This location is an A+ pool company!
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September 2021 by Jennifer McCarthy
Paul was so helpful with a part for our in ground super dated jacuzzi spa. Totally came up with the piece we needed to get the motor running again! Superb customer service! Seriously a 1979 spa part.....and he had it! We really couldn't even find it online.
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July 2021 by Bradley Bender
The email summary of services is a joke, don't believe a word they say. I was a customer for almost two years, finally ended it when the last service was a total of 5 minutes, brushing and cleaning. That was one week ago today, so I started cleaning it, opened up the filter, two years of sand and waste, never been touched, no wonder my cleaning machine had little suction, and my pool was turning green. I should ended when they jacked up the price.
