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February 2024 by Saida Charbonier
I took my dog for grooming there, which usually they do a good job, but not this time. They did a very slappy job.
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January 2024 by Ruslan M
I always buy food for my animals here
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January 2024 by Carrie Fitzpatrick
We scheduled an appointment online. But, upon arrival, they said they don't see our appointment, and that has happened 4 different times lately. Otherwise, they had a great quick, knowledgeable, & friendly staff.
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January 2024 by Bonita
Took my dog to get a bath and haircut and Kim dod an excellent job at grooming! Definitely returning!
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January 2024 by Mila Diaz
So remember the movie Trading Places with Eddie Murphy and Dan Ackroyd and Dan played the drunk Santa? Like seriously with all the money Petsmart makes, you could’ve at least used a better looking Santa! Could’ve at least sprayed paint the eyebrows white or some thing. What a waste of time!
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January 2024 by David Morano
Clean, organized, brightly lit... Friendly service, good selection
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January 2024 by Juan R.
I recommend that people do not bring there pet to this location due to the fact I had to bring my pet dog to the vet a week later due to a infection in his ear after a getting a bath and haircut. I can't remember who it was that took him in that day but I again recommend that y'all do not put y'all pets at this location.
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December 2023 by Nina F.
never going back. I desperately needed a bath for my dog Piper before the holidays. i bathe him myself at tractor supply for $10. I was told by a staff member that they had a dog self wash $20. then when I called the next day, I was told they don't have but they had people available to, to bathe my dog, why wouldn't the staff member know if they did/didnt have one. overall bad experience. my dog looked better before he came in dirty. he just needed a bath and not a haircut, they said they would tighten it up. when I dropped him off, I asked if I could look in the room or he was being groomed, they didnt let me come inspect it and i noticed dog hair everywhere. when i returned to pick up my boy they brought him to me with 2 girl red bows in a strawberry bandanna i said he is a boy and take this out now. they were knotted in his ears. how does A person that spent 2 hrs on my dog not know the difference between a boy and a girl? top of his hair was a mess and sticking up. never got all his knots out, put some sticky product in his hair and I had to go home and brush it out and take all his knots out so his coat would be soft. hacked his feet and ears. they charged me $50 for a bath and a little tightening up. I go to Wolfgang in Dunedin and they charge me $60 for a full groom. also when he was returned to me there was another dogs white hair all over my black leash and his feet. this confirms what I saw that this place is not clean back there and they're not cleaning up after the dog that they grooms right away and there's dog hair all over the floor. would not recommend.
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December 2023 by Keith Bellaugua
The worst PetSmart. I spend thousands of dollars here for my business. I guess Amazon will get that money going forward. There Manager Mandy wouldn't price match their OWN WEBSITE. She said I'd have to order online and do in store pickup and I wouldn't be able to get it until the next day. What a joke!
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November 2023 by Jennifer Johnson
Tired of the grooming process of waiting 2 to 4 hours while they work on numerous dogs at once. Will charge full price too. Will not return.
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September 2023 by Suzie K
I have had the BEST experience with the Citrus Park PetSmart grooming. Maria is hands down the best groomer. My pup can be a bit cranky when he gets groomed and Maria handles him so well. She explains what is best for him and he comes out looking amazing every time!! I cannot thank her enough!! Charlie loves her too!!!
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September 2023 by Teresa Hamburger
This is at least my third visit to have my dog groomed. I had an unusually bad experience and I'm very disappointed and will be seeking another groomer as a result. The dog looks fine but the lack of concern for her and actually for me was disturbing.
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September 2023 by Sarah Powell
Nice enough staff but half-a$$ grooming department. The grooming appointments for my greyhound are not cheap. I normally take him to another location where the groomers are stellar but decided to come to this location for convenience that day. I usually do the deluxe package on top of nails/teeth cleaning and he always comes out smelling nice and fresh with much better breath. This was not the case after the appointment here. My husband was the one who picked him up this time so I didn’t see the dog til later in the day. He smelled ok but still had a bit of that musty dog smell and his breath smelled the same as it did before he went in. I spend a lot of money to get him fully cleaned and I can’t help but think they skipped a few things that were supposed to be included. They obviously did not brush his teeth even though I paid them to do so and it makes me wonder what else they skipped. They only took an hour and now I know why. Usually his appointments take longer. I think I will stick to the westchase location where my dog actually gets the full treatment..
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July 2023 by Ashley B
Employees here are super nice but the grooming department needs work. I brought my dog in to get his nails clipped walked out and it looks like his nails were never clipped. Told me I should probably go somewhere else to get his nails done next time mind you my dog does not move.
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July 2023 by rita hlister
I went in for prescription food for my cat. I've never done so before and I needed help from . the tech Jessica who waited on me. She made my label and pointed me out to dog food instead of cat food. I told her I needed food for my CAT. She topped her poor customer service off with pointing out the WRONG food then shuffles me off to another associate whose answer to me was "we don't have any". On top of being extremely stressed out with my beloved cats illness, these 2 individuals made it even worse with their lack of service and stupidity of pointing out the WRONG food.
