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February 2024 by Marlene R.
Scheduled an appointment for oil change, tire rotation, I thought I was going to need new brakes and the new manager louie was honest and let me know me not yet, I'll need them next time I come in for an oil change. I was emailed a 25% off coupon that I used so $81 for full synthetic oil change & good honest service sounds like a deal to me.
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January 2024 by Jacqueline Waggoner
Went in because my car had a burning smell when I drove and the check engine light was on. Paid almost $1000 for “exhaust sensors” to be changed and the smell never went away and the check engine light was back on within the week. Could not get a refund or another mechanic here to help afterward. Don’t go here
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January 2024 by Yazmin Cruz
Excellent job on my car. Friendly service.
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January 2024 by John Allen
5 star service.
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January 2024 by Nancy D
My daughter's car was towed to this location after getting a flat tire in Tampa. Steve and the team collaborated with us to help get her on her way as fast as possible. The replacement tire was supposed to be delivered to their shop the next business day but there was a delay. We were able to find the exact tire needed from a local BMW dealer. Steve’s team was able to pick up the tire and get it installed the same day as promised. The team went above and beyond to get this resolved! Great customer service and communication!
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January 2024 by Robert L Harrison III (Rob)
The front desk help was very attentive and quick to assist me. My issue was resolved in short order and I was on my way.
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January 2024 by Susan Caron
5 stars because I love this specific Pep Boys. They’re friendly and most importantly, they’re honest, at least they were to me.
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January 2024 by Danny Pereira
I wouldn't recommend anyone who doesn't know enough to double check these people's answers go anywhere near this place. On multiple occasions I have found them to be either incompetent or lying, not really sure which.This last time, I went in due to a battery voltage issue since it was still under their warranty (as my brake, brake fluid, hill assist, and power steering lights came on my dash all at the same time, which points to battery voltage). The guy was completely dismissive of it saying that can't be the battery, but they did the battery test anyway.Test showed battery was healthy so I paid for a diagnostic, where they tried to quote me $1200 to replace the brakes and even more to replace the brake master, and tried to pass it off as that being the reason my dash lights were on. This guy thought that the best way to try to sell me on this was to tell me that my brakes were worn down which had used too much brake fluid, and that's why my brake fluid was low..?? Didn't have the heart to explain to him that that's not how brakes work at all, but I did find it interesting that he was making the whole thing about the brakes and was completely ignoring the power steering and hill assist dash lights.So I declined, the same dude brought my car to the front, which means he was inside the car driving it, so it was curious that he didn't notice that....None of the dash warning lights were on anymore. Because guess what, they had to charge the battery to test it, which solved the voltage issue that I told them to begin with was the issue. So EITHER they have no idea what they're doing, or the more likely option, they intentionally withheld information and lied in order to upsell me.But I guess I appreciate the reminder that my brakes weren't in great shape, so I went to my local auto parts store and spent $250 on brake pads and rotors and spent a couple hours replacing them rather than giving these guys $1200 for it.
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January 2024 by LIFE Malcolm
Great customer service.Disappointed with my alignment, though.
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January 2024 by Duane Anderson
The Technician was very helpful
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January 2024 by Dusty
Very professional, job well completed. I will return for other services.
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December 2023 by D. Hope Regalado
Jason is very awesome. Very pleasant and calm demeanor. The other gentlemen was very nice but I did not get his name. The service was great and thorough. They listened to me and did exactly what I wanted and even quoted good price for a full synthetic oil change. Was 30 bucks cheaper than most places. I will definitely be back for that oil change. The price for the Coopers was fantastic. Thank you guys for being kind and with very good pricing.
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December 2023 by cmkmusicislife15
Robert was absolutely wonderful! He helped me identify an issue with one of my cylinders misfiring and was patient and friendly throughout the whole process and dealt with my warranty company (who didn’t help at all). Great service!
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November 2023 by P S
I was having a messed up morning, and I had a long drive ahead of me. Then I noticed a low tire and something was in it. Went to Pep Boys and Robert greeted me, said he had 3 customers ahead of me and probably couldn't get to me till 1030. Not what anyone wants to hear. I said ok, and took a seat. It looked like he was working with a skeleton crew, I only saw him and 2 two other young men cranking through cars and the phone wouldn't stop ringing. Someone called and messed up their appointment and I said "is that lady luck knocking on my door". Soon later I saw the car pull up front, and I was on the road. Everyone that was there Sunday morning I want to extend a huge THANK YOU and HAPPY HOLIDAYS!!!
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October 2023 by Kathy Williams
Very awesome manager Robert. People there are so helpful and nice. Always get my tires there and oil changes.
