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August 2024 by Melissa R.
I unfortunately bent my glasses. I've finally decided to go in to see if anyone can help me and this nice gentleman named Brandon helped me out. Was able to adjust them quickly and I even made an appointment for my yearly check up. I'd recommend anyone to Pearl vision and definitely must go in to talk to Brandon who's real down to earth but very professional and knowledgeable. One week later I take everything back! Won't be coming here. I don't have a problem with Brenden the manager because he was indeed professional, nice and patient. When I went today to my appointment just for an exam, I was greeted by the rudest receptionist (young girl, brown hair) who seemed irritated was going to pay $10 copay for a vision exam and $0 for contacts per my plan and the receptionist told me another amount that was circled on my benefits plan sheet. She told me I had to do a retinal screening and it was mandatory. I have never been told it was mandatory and she kept pointing to her dollar amount she circled on the page as if I was dumb and couldn't see it and I was like please can you check and the other girl there also said the same thing. They both made me feel as I was an inconvenience to them. I canceled my appointment and walked out. Then realized I didn't get their names so I call back and the rude young girl answers, I ask her for her name and she was hesitate and gave me a name of Aynna she placed me on hold while I was still talking and never told me she was putting me on hold. The other girl Stephanie picked up and told me her supervisor was Brenden and that he was going to tell me the same thing she said. Listen , I'm not upset about having to pay but when I'm being asked that in a nasty ass way, ya I have a problem. So you know what...I'll take my business elsewhere that do have nice and professional employees and pay them that whatever mandatory exam or money I gotta pay then to deal with that shit again. It's funny to see another review here saying how they're doing to train their staff and still they're rude. Hire people that actual want to work. Just saw this review that was almost me! Look: This place is a scam. Went in for an annual exam which is covered by insurance. They take you through a process which you think is just a normal eye exam covered by your insurance. When it comes time for payment - they inform you that actually they did a 'retina test' as well....and by the way, you owe us money for that. A complete scam. Just be an honest company. It's not that difficult....
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August 2024 by Don R.
So. I ordered eyeglasses and paid for them on July 21. Today is August 19, 29 days later. No word on where my glasses are. No response to two phone calls (both of which went straight to voicemail). Guess I'll have to go to the store for my update. Looks like Pearle Vision is a franchise operation. If that's the case, this franchise location is not where you want to shop.
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May 2024 by Jennifer Mann
Yamey did wonderful with my son.
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May 2024 by Roxann Hurley
Very friendly patient and courteous!
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May 2024 by Jacquelyn McMullen
I had a great experience at this Pearle Vision! They are fantastic, knowledgeable, caring, and professional. I highly recommend them to anyone looking for top-notch eye care.
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May 2024 by Lulu Silva-Humienny
In loved the doctor and staff everyone was really nice a d also informative about the prescription I need it and the type of contacts.
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May 2024 by Ereina Hirneisen
The staff and Dr. Le are absolutely fantastic. They made me feel like i was the only person in the store.
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May 2024 by John McCoy
Outstanding customer service and optometrist!!
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May 2024 by Jessie Rosen
Fantastic selection, designer brands for affordable prices, incredibly kind staff. I had such a wonderful experience at this place! I'll be going here for all my glasses in the future.
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May 2024 by Ann Weatherby
Super helpful folks! Easy to work with and a clean, nice environment. Thanks Pearle Vision!
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May 2024 by ANA BEATRIZ CASTELLANO ROSALES
Very good service and very professional
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May 2024 by Keandra Leeks
Love coming to Pearle Vision . They are always quick and efficient . Makes me feel like I’m family
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April 2024 by Paul Livingston
Superb customer service at this location!
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April 2024 by Jackie King
Super great experience all around! I had to come back and ask for some extra adjustments and everyone was very accommodating. Looking forward to coming back next year.
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April 2024 by Mamma Groover
I was out running errands and my glasses felt loose and were rubbing my ear. It was so annoying. I was passing by and saw the store and decided to see if they could help me. I went inside and was greeted by Lali. I told her about my glasses and she was so gracious and willing to help. She sat me down, adjusted my glasses and I was in and out in less 10 mins. I’ve decided that when it’s time for my next exam, I’ll be making an appt with this business. Service was excellent and willingness to go the extra mile was refreshing. Thanks Lali, you saved my day!
