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October 2024 by Matt Nelson
Excellant customer service. I refuse to go to UPS or FedEx store anymore. This is the way to go.
Thank you!!
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September 2024 by Elizabeth Vicario
The kind and knowledgeable owner was very helpful. I can tell he has a good relationship with the delivery folks and his customers. He was honest with me about a certain option that would be cheaper elsewhere.
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March 2024 by Andrew Pruss
Excellent service and great rates! They were able to package my oddly shaped item with ease!
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November 2023 by VPGJR
I had a box here for years. Frank is one of the best people you’ll ever meet! He is the reason I stayed as long as I did. The store is conveniently located in Carrollwood Village and offers many services. The former owner Tony and the current owner Claudia have done a good job with the store. Highly recommended, be sure to ask for Frank!
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March 2023 by Trish Bryan
Excellent service I highly recommend this store. Claudia the owner took so much timeWith me to guide me through the process to ship a very large set of china to Atlanta GaIt was Carefully hand packed by Frank and he did an amazing job. They sent pictures of the wrapping and keep me apprised of the whole process to shipment. They are do amazing and this took all the pressure off me during a difficult time. They are the best!! Use their service with confidence and worth the drive no matter where you live.I had contacted 4 other companies and everything happens online and they would not quote a definite price.Pak Mail Carrollwood’s Village is superior for personalized services and best price.
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November 2022 by Jime Morales E
Excellent service, I returned some packages and it was quick and easy ?
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June 2022 by Tim Sweeney
Great service and guidance that focuses on your needs, even if initially you are unsure of how to get your shipping done.
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April 2022 by Mary Harris
The best experience ever.you can buy cards, stamps, get copies and fax.They ship anything anywherePlease go thereThey also have great customer service
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April 2022 by Collette Curfman
Claudia is so helpful and so easy to work with. I will not use any other mailing service!
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January 2022 by Nonya Naria
I stopped by there and purchased a box. There was an older lady at the register I hadn't seen before. I made a comment that I wish I had cash because the charge was so little on a credit card but I had none. She said not to worry. I stopped by days later and needed to buy another box. This time she looked at me and said no that there is a $5 minimum on cards. Did the policy change in days? There was no sign posted stating such a policy. I have no problem if this is policy but I have been here many times before with no issues purchasing small items. I believe the lady was picking on me because I tried to be polite and make small talk the first time I saw her. It doesn't pay to be nice to some people, they will take advantage of you. In any case, I had to purchase an extra box I didn't need. Terrible customer service. If you are going to have a $5 minimum have it for everyone consistently and clearly; don't randomly pick on customers out of the blue.
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January 2022 by Vilma de Chabert
I took a walker that I wanted shipped to the store because of the great reviews they have. They did not ask me if they could take it apart, and when the cost to ship became prohibited, I went to the store to retrieve it. They put it back together incorrectly and was scratched. I had to get a neighbor help me move some parts so that it could be opened and moved. I am very disappointed with the manner in which the chair was handled and returned to me.
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February 2021 by Stan Hopper
I love Pak Mail at Village Dr. Very nice people running it and hardly ever much of a wait. Quite unlike the NDM and Stall Rd USPS where you have long lines and rude people working there. Thanks Pak Mail! Stan Hopper Carrollwood /Village resident.
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June 2020 by Gino Sierra
Great neighborhood family business. Brittany, Tony, and Frank are excellent. I ship quite often through them and love the convenience and personal care they take with their customers. They also build custom boxes for fragile and valuable items which is a huge plus. Love this place..
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June 2019 by Deborah Boyd
Very helpful staff....great experience
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January 2019 by Ryan Lowrey
This place is awesome. Whenever I need to ship a package, the owner makes it very easy and will price it out against different carriers.
