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December 2023 by Katie F.
I love Once Upon a Child at other locations....this one is not of the same caliber. They almost seem like you are bothering them if you sell and their staff is typically unhelpful and doesn't look like they want to be there...... todays example: today I arrived at 3pm (they close at 6pm). I have a moment alone without my 4 young kids so I brought the items in I'm selling which has been long on my to do list. The person behind the desk then said they couldn't take the clothes because the wait time to go through them is too long with them closing at 6pm and they tell me to come back tomorrow.That is frustrating in itself but even more frustrating is there that 1. They are open another three hours 2. There is a big sign outside the door advertising to come in if you are selling 3. There are a handful of employees behind the desk and they are doing nothing. Empty hands, looking around the store not helping anyone. Simply standing there.Come on guys. Even just an ounce more of customer service would go a long way.I will be going to the other locations but this one is a disappointment.
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November 2023 by amr Bahgat
i really loved this store and the stuff adorable there and so kind i recommended it for all families the best store ever
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November 2023 by Haifa
I’m not a parent, I’m just a kid who went with my mom there and I must say, the workers there are so nice and they always offer help. They are very productive. Everytime i go there, it is always a 10/10 experience !!Edit: I will also like to say, I have a baby sister who is in that “trouble 2’s” stage, but the ladies around were just so nice about it and my mom and I felt less embarrassed about her (we obviously did take care of her attitude, but we felt very comfortable there)God bless you, your workers, and the business itself ???????????
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November 2023 by Stephanie Lynn
Prices have gone up and quality has gone down. There is lack of customer service. This may be a reflection of poor management on the owners part. I enjoy shopping at North Tampa or Brandon.The owner seems to be very selfish and does not treat the staff properly. I also noticed a lot of the 5 star reviews are from the staff. I hope the owner is paying them for their time to post. Spend your money and time elsewhere.
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November 2023 by Rebecca M
Great way to recycle the clothes out kids grow out of too quickly. Great selection!
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October 2023 by g d
Absolutely love this location. Prices are always affordable for quality items. They have the best selection of brand name items in good condition compared to other locations. The girls here have amazing customer service. 10/10 location!
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October 2023 by jessielyz silva
I had a fantastic shopping experience at this retail store! Their pricing is incredibly competitive, and I was pleasantly surprised by the great deals I found. The wide variety of products available at such affordable rates truly impressed me.Not only did I get excellent value for my money, but the store’s staff was also friendly and helpful. They assisted me in finding what I needed and even suggested some additional items that were on sale.I appreciate a store that understands the importance of offering fair prices, especially in today’s economy. This retail store has definitely earned my loyalty, and I’ll be returning for more great deals in the future. If you’re looking for a place where your money goes a long way, this store is definitely worth a visit!
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October 2023 by Frances Porter
I really dont feel like OUAC offers a fair value for the items brought in. No matter nwt or gently used you get pennies on the dollar but if you buy items there they are priced higher then some new items. Its sad I took new items and was offered 2.00 I paid 32.00 for the item and I know they arent going to sell a nwt item for 2 or 3 dollars. It also seems like your appearance determines the quality of the offer as well. SAD!!!! I DEFINITELY WONT BE SHOPPING WITH THIS CHAIN AGAIN.....
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September 2023 by Kristy Redulla
Items here are ok. Most of what I saw was overpriced for example a 6-9 month outfit consisting of a shirt and shorts was just over $9! I can pay that for a new outfit and I have before!Selling here is a Joke they didn’t even go through the Items I brought in! They took a few off the top and then said the rest was stained or too worn out!? Most of it is was new! They said the preemie items were “over loved” hahaha my baby probably wore them once or twice before he outgrew them! Im beyond annoyed! Wont be back to sell anything and probably not even to buy either.PS: at least the one girl who assisted me was kind.I never leave reviews but this place really upset me in the lack of actual honesty and lack of work to actually go through what people are trying to sell them.
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December 2022 by Joanne C.
Staff is always polite, despite being very busy. Selection of clothes, toys, specialty items, such as ballet/tap, etc., are varied and usually in great shape. They do take your children's clothes to resell, but will not take any stained clothes or items they have enough in stock already. Strongly recommend this store and have been using them for my grandkids for over 5 years.
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December 2022 by Bryanne LeBue
Just drove 45 minutes to this OUAC location with my baby in tow only to find out that they closed early for their employee Christmas party.I think it’s very nice for them to show employee appreciation, but it would have also been nice to have this information on their website for their customer’s knowledge.
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November 2022 by Tammy H.
We brought items to be repurposed. Items that were on their website. Diaper pail, bath tub and they tell us -no we do not take those items. The only items they took were clothes with the tags still on them and toys never opened. So moral of the story I will never recommend this business for selling. It is not worth your time or effort to take in items. We will now be donating to a local charity. Had to give one star but it should be zero.
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October 2022 by Karen S.
The outside is a bit scary, but the clothes are a plenty, usually a discount, 10% off off if you sell. The winner for me is it is Neatly organized clothing racks- so important! Reasonable prices esp for special items that you might need for vacay (ie sweaters and jackets) but not a lot here in FL. Lots of options for toys, shoes and basic kiddo needs. Also they pay you in the spot for consignment. Mostly baby to small youth, limited bigger kid options. Why buy full prince when you have places like this!
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September 2022 by Nina Nakhle
Excellent place to go for gently used children's clothes. Prices are great! I got like 4 shirts and 2 pair of shorts for 20 bucks. I was looking for some pretty specific items and found most of them. Also have toys and shoes. They will also buy children's clothes and things, but I'm not sure what the policy is or if you get cash or store credit. I will shop here for my little one again!
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May 2022 by Rania Abdulla
Gently used childerns clothes and toys. Great staff at this location